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“Needs updated” 3 of 5 stars
Review of Quality Inn New River

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Quality Inn New River
2.5 of 5 Hotel   |   103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 hotels in Fayetteville
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Needs updated”
3 of 5 stars Reviewed May 20, 2014

Stayed overnight on way to Asheville because traveling with our dogs. Staff was very nice but agree room needs updated. Furniture worn. Bedspread had large unknown stain. Rack in room was oxidized. Just very tired looking.

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, May 21, 2014
thanks for staying with us ! we appreciate your stay and your comments . We are working on replacing room furnishings and agree that in some cases we are a bit behind in bringing them up to date . we are working on it ! again thanks for staying with us hope to see you again soon
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82 people have reviewed this hotel

Traveler rating
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    23
    8
    3
See reviews for
25
31
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 18, 2014

We recently stayed here the night before doing the New River Gorge Bridgewalk. The location is excellent, close to the bridge, the town of Fayetteville, and right off of Rt. 19. It's an older hotel and with that comes the problems of older hotels: old furniture, not enough outlets, etc. However, the room was clean and the property is taken care of. The front desk even called us in the room right after we checked-in to see if everything with the room was ok. I'm very well travelled and have stayed in many different hotels and none of them ever called to see if the room was ok. The breakfast was ok, nothing fancy.
We would stay here again.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, May 20, 2014
Thanks for staying with us ! Yes we are older and we are working hard towards making changes to upgrade our hotel. We pride ourselves on good customer service skills and room cleanliness.
We have remodeled several rooms and hope to have an additional 25% done this coming off season. Hope to see you again !
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Fredonia, New York
Top Contributor
80 reviews 80 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed May 10, 2014

Let me start by saying we got a really good price for this motel but I wouldn't return. It's old and I found myself worrying about bugs of any kind. The tub and surround are new as is the bed covering. I wanted to check for bed bugs but I couldn't cause the mattress was enclosed in a pad. I didn't know if it was to protect the mattress or to hide a really bad mattress. The bed wasn't especially comfortable and it took 3 pillows to make one; they were so soft. The furniture is chipped and old. It does have a frig & microwave but for some reason I didn't want to eat in this room. In fairness, the room did appear to be clean.
One thing that did impress me was the front desk called to ask if everything was satisfactory and I told her the office chair seemed broken and she offered to replace it immediately. I didn't bother cause I wanted to say replace the room but she was so pleasant, I didn't want to be rude.
The front desk is separate from the gift shop and breakfast area as is the bar and grill. breakfast is not until 6:30 which I thought was late for a motel that probably gets a lot of people traveling between the north and south.
there is a Dairy queen in front and a Bob Evans not too far away. I guess there are other restaurants but we didn't look.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, May 20, 2014
Thanks for staying with us ! We appreciate your comments and take them seriously. We are an older motel and we are working diligently to remodel our rooms and change some appearances . i would like to know which room you stayed in so we can address any specifics. We pride ourselves in good customer service and we do get consistently good marks on cleanliness. You mentioned the mattress encasement which is there to for the very reason you asked to protect against bedbugs ect... it is a proactive approach to that very problem which is an industry wide problem that affects new and old hotels alike. We don have a problem with bedbugs and one of the reasons is the encasement. Again thanks for staying with us !
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Parkhill, Ont
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 25, 2014

we were really pleased with this Motel. We had pre-booked this place and after a full day of travel were ready for a nice quiet evening. We had a beautiful room and the beds were the best we had experienced on our travel. There were places close by to get a quick bite to eat and in the morning they had an excellent breakfast. The people were extremely friendly. The area has a lot to see and do. We definitely will plan this place as a place to stop on our next trip through that area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, April 28, 2014
Thanks for staying with us ! We appreciate your kind words hope to see you again real soon !
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Johnson City, Tennessee
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 5, 2014

Room was clean, appointments are slightly shabby. Desk staff was very friendly and helpful. Floor of the bathtub in our room creaked like it was gonna fall in at any moment, but it didnt. Fridge and microwave in the room was handy. Hair dryer was POWERFUL to be so tiny. Excellent value.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, April 7, 2014
Thanks for staying with us ! We appreciate your comments. By way of your comments on the shower I would guess you were in one of our rooms still on the list for a bath remodel. We have remodeled well over half of our rooms and installed new tile walk in showers in most but have also included a few with bathtubs due to demand from other guests. We'll keep working and get the rest of those done as soon as possible ! Again we appreciate your business!
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Indiana, Pennsylvania
1 review
4 of 5 stars Reviewed March 23, 2014 via mobile

Great find!Pet friendly, nice rooms, very spacoius. The restaurant/bar was a big plus! The staff could not have been more friendly. We plan to get back in nicer weather, just to enjoy the Quality Inn and the surrounding beauty of the area!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, March 24, 2014
Thanks for staying with us ! We're glad you enjoyed your stay ! We pride ourselves in being guest friendly . Glad you enjoyed the bar & grill as well. Come back and see us !
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burlington,ontario
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 9, 2014

My husband and I checked into this hotel for the night during our road trip, without a reservation or previous knowledge about it and were very happy with our experience. Our great stay began with Esther in reception who had excellent customer service skills, was very kind and also provided a welcome curtesy call to make sure all was well. The room was newly updated, very cozy, clean and comfortable (two queen beds on ground level). The bathroom and shower facilities looked brand new, were spotless and enjoyable to use. There were more than enough towels and great water pressure. The bed provided for a good night's sleep. The wifi worked great. The complimentary breakfast was typical in terms of being limited where healthy choices go, but more diverse than comparable breakfasts go. The outside of the property looks nice and seems to provide a selection of activities for those staying during the warm months. All in all a great night's stay and value.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, March 11, 2014
Thanks for staying with us ! We appreciate your business as well as your kind comments concerning your stay. The queen room you stayed in was our newest addition to the property thanks to customers like you who shared their thoughts on TripAdvisor and gave us some insight .
Hope to see you again soon and again we appreciate your business.
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Additional Information about Quality Inn New River

Address: 103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)
Phone Number:
Location: United States > West Virginia > Fayetteville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn New River 2.5*
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Also Known As:
Quality Inn New River Hotel Fayetteville
Quality Inn Fayetteville
Fayetteville Quality Inn

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