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“Great Place to Work From” 5 of 5 stars
Review of Quality Inn New River

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Quality Inn New River
2.5 of 5 Hotel   |   103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 hotels in Fayetteville
Johnson City, Tennessee
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“Great Place to Work From”
5 of 5 stars Reviewed July 7, 2013

She gave us a great rate for the 2 week stay. They made us feel like family . Truck and tool were safe. Food was ok at the white water grill.It rained for 5 days so they had games to keep us busy.The air-condition worked great all other was working. Housekeeping was perfect.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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80 people have reviewed this hotel

Traveler rating
    15
    31
    23
    8
    3
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25
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
culby
Top Contributor
76 reviews 76 reviews
6 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 1, 2013

We enjoyed staying here--the staff is very friendly and helpful, the place is really clean, and it's minutes from the New River Gorge and several good restaurants. It could use some remodeling but it's well maintained...if you want a brand new hotel, this is not it. The free continental breakfast was very good.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwood, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2013

This is our favorite stop on our way to Florida. We have done so every 6 months and they have never disappointed us. (The friendly staff now know us by name---Mimi and Harry from Canada...)This time, we were greeted with a little gift, which was nice.The rooms are clean and well equipped. SUPER breakfast! We always find interesting items in the gift shop as well.
Good value for your money.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Hill, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 10, 2013

Terrible Rainy night, April 28, 2013. Been driving north from Spring Hill Fl. For 14 hours when we decided to pull into this Quality Inn for the night. BIG MISTAKE! We were exhausted, otherwise we wouldn't have stayed, the room was beyond decrepit, FILTHY sink and counter, mouldy shower stall, curtains frayed and barely attached to the rod, more boot marks than I could count on the unpainted steel door to the room......and that was the inside! Photo's available. WV State Tourism Board notified to check out bugs and house keeping standards.

Room Tip: Bypass this establishment!
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, May 13, 2013
We certainly apologize for any guests' inconvenient or unsatisfactory stay. We would have loved to have seen the problems encountered during the guests stay and had an opportunity to correct them. We certainly stand by Choice Hotels 100 % satisfaction guarantee policy. We strive to make each and every guests stay an enjoyable one and when we don't meet guest expectations we are disappointed. We will use this review as we do any review as an opportunity to make our hotel a better place to stay and strive to provide good customer service.
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BRAMPTON
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2013

I have stayed here many times over the years, as it is just past the half way point on our way to Myrtle Beach. The service is good, staff friendly. The rooms have been upgraded which was a bonus. Rooms were clean, bathroom sink needed replacement as it was rusty around the drain. Good value for the money.

Room Tip: Try to get a room on the ground level, you can back your car right up to the door, this makes it eas...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 16, 2012

The service at this hotel was fantastic: everyone was super nice and I've never had a hotel welcome me by having my name written on a dry erase board and handing me a goodie bag with bottled water and granola bars at check in. I felt quite welcome. The location is also great, close to the highway, the bridge, all the outdoor activities of the gorge area. The downside is that this hotel is old. Room did have a small flat screen tv and decent bedding, but everything else looked like it had been there awhile. Also, the room had that distinct old hotel smell. It still felt clean, but could clearly use a remodel. If you're just looking for a place to crash on a rafting trip, this will suit your needs just fine, just don't arrive expecting anything shiny and new. Wanted to try the onsite restaurant, but walked in there at dinner time on a Friday night and it was already a super smokey bar at that point- only a few tables, none of which had anyone actually eating food at them so we left.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, MD
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 8, 2012

I was looking for hotels in the area for Bridge day with one main criteria of proximity to the bridge since it was our first time for Bridge day and didn't know what to expect. I first booked at the Comfort Inn in Oak Hill since no rooms were available at this Quality Inn when I was looking. I kept looking for cheaper/better options and found 2 rooms available at this hotel at a cheaper price than the Comfort Inn - still $200 per night - not really cheap! After I booked the rooms online, closer to our arrival date, I noticed on their website that they had Bridge Day package for the same price that I was paying for 2 nights. So, I called and first spoke to Susan who sounded friendly and suggested that I call next day to speak to Denise, the manager. So, I spoke to Denise the next day who was also very friendly and offered to convert our reservation to the Bridge day package if possible depending on how many shirts and tickets they have left over.

When we arrived at the hotel, Denise had indeed left the package of t-shirts, tickets, etc. for us at the desk. Susan, who sounded friendly on the phone did not appear so at all in person - maybe she was tired or just changed her mind about us after she saw us or whatever - not a smile, not a helpful answer to any of our questions - basically we felt like we were just a hassle for her. All other people at the hotel seemed very friendly. Did not get to meet Denise -wanted to thank her for the package. Anyway, the hotel looks old and run down, has a feel of a really old motel. We have never stayed before in a motel/hotel like this before. The rooms appeared to be clean though and we had a refrigerator and a microwave in the rooms which helped a lot. Breakfast was quite good with make-your-own waffles among many other choices. We were only expecting donuts and muffins since it said continental breakfast which was included with the rooms. We did not eat dinner in their restaurant even though we had free tickets to prime rib dinner for one night as most in our group were vegetarians. There is a DQ right next door and few other options for dining at short drives.
This is a perfect place to stay for Bridge day as a shuttle stop was about 10-15 minute walk from the hotel (you could even park at the high school where the shuttle stop was) and the hotel is really close to the Bridge to visit the gorge next day.
Overall, without experience to compare any other hotels in this area, I would stay here again only for Bridge Day. People are nice -mostly, rooms seemed clean even if old, and breakfast was good.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Quality Inn New River

Address: 103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)
Phone Number:
Location: United States > West Virginia > Fayetteville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Fayetteville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn New River 2.5*
Reservation Options:
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Also Known As:
Quality Inn New River Hotel Fayetteville
Quality Inn Fayetteville
Fayetteville Quality Inn

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