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Holiday Inn Express Martinsburg North: Traveler Reviews

2.5 of 5
1220 TJ Jackson Drive, Falling Waters, WV 25419
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Holiday Inn Express Martinsburg North
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50 reviews from our community

    Trip type
Traveler rating
    7
    15
    18
    4
    6
Date Rating
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Average place for a quick nights rest”
3 of 5 stars Reviewed December 11, 2012 via mobile

We stayed here while passing through from NC to PA... The location is right off 81 which worked for us! The rooms were clean--just a little older... The staff was ok. The breakfast was good for a small hotel! Overall an average place to stay!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rainbowashie about Holiday Inn Express Martinsburg North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, Maryland
Top Contributor
120 reviews 120 reviews
67 hotel reviews
Reviews in 64 cities Reviews in 64 cities
243 helpful votes 243 helpful votes
“Nice Quiet Location...Night Desk Clerk has Issues”
3 of 5 stars Reviewed November 7, 2012

My wife and I stayed here for a few nights on a R&R trip. Upon check-in, we were greeted nicely by the female (forget name) front desk agent. We asked a little about the area and she helped us out so much. Each morning when we saw her, she greeted us with a warm smile and made us feel at home.

On the other hand, the male front desk agent (of perhaps Indian descent)that we saw at night had the personality of a door knob. We said hello several times to blank stares and outright apathy. One morning I woke up around 4:00AM to use the bathroom and I noticed the "Message Waiting" light blinking on the phone. I tried to retrieve the messages, but the directions on the phone were incorrect. I called down to the front desk and he said, "You have no messages!" then hung up.

Another concern that came up is when my wife and I noticed the cleaning staff just standing around the breakfast bar eating and talking with each other during the guests' breakfast hours. I know this should not have been.

This hotel is nice, clean, and quiet, but some things need to be addressed.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ripcurled1 about Holiday Inn Express Martinsburg North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhumesh, General Manager at Holiday Inn Express Martinsburg North, responded to this review
November 8, 2012
Thank you for giving us your review. We are very sorry for night shift desk clerk and breakfast hour issue. We will address this issue and will cure the problem in our employee meeting.Our success measures on guest's satisfication.


Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carolina Beach, North Carolina, United States
1 review
“Dishonest and rude to senior citizens”
1 of 5 stars Reviewed November 1, 2012

Beware senior citizens! The staff is dishonest and rude! Stopped on our way home from new York to north Carolina in October of this year. I am 65 and well traveled! First time experience of such dishonest treatment by front desk staff. Think I also had flea bites as rash appeared on my neck after being in this establishment.(or bed bugs) not sure but have bites! If at all possible keep driving and do not take a chance on this hotel.... Better choices in nearby towns!

Room Tip: Do not take a chance on this hotel!
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Elaine F about Holiday Inn Express Martinsburg North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhumesh, General Manager at Holiday Inn Express Martinsburg North, responded to this review
November 6, 2012
We are very sorry for your experience. Our success is based on guest satisfaction. If you do not mind can you please tell us , what was the dishonesty about ? So, we can review our policy or staff awareness.One thing we are 100% sure about is, our property doesnot have flees or bedbugs. We have monthly pest control service and inspection.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunkirk, Maryland, United States
1 review
“A Great Place to Stay”
5 of 5 stars Reviewed October 8, 2012

My husband & I...& our small dog, Schatzi enjoyed our stay at your hotel very much. The room we had was pet friendly & a smoking room was "very clean". Very quiet. Breakfast food available to guests was very good. The king size bed was very comfortable. We like to travel with our dog whenever possible & your hotel "out shined" any other hotels we had ever stayed at.
We look forward to doing another weekend get away soon & hope that this hotel will stay pet friendly & accommadate smokers. I hope that I left our room just as clean as when we arrived.
I plan on passing on to my friends how great our weekend was & hope they might be able to enjoy our next visit with us. Thank You & we greatly appreciate your services to accommadate our travel needs. Alan & Laren Schroeder...Room 308

Room Tip: The rooms on the back side are quiet from parking lot & traffic noise.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lauren S about Holiday Inn Express Martinsburg North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great rate and pet-friendly”
4 of 5 stars Reviewed October 1, 2012

If you're planning a trip to the Antietam battlefield, I would recommend this pet-friendly hotel, conveniently located off I-81. The service was friendly, the breakfast buffet was very good and the price was right! The room was comfortable. Since we were traveling with our dog, the clerk gave us a room on the first floor, with easy access to the pet area in the back of the hotel.

Room Tip: If you have dog, ask for a room on the first floor near the back of the hotel. The staff is very ac...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Carrie M about Holiday Inn Express Martinsburg North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort Suites Martinsburg
Great value on a similar hotel
Martinsburg, WV
3.5 of 5 stars 46 Reviews
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Additional Information about Holiday Inn Express Martinsburg North

Also Known As:
Holiday Inn Express Martinsburg North Hotel
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Falling Waters
Falling Waters Holiday Inn
Holiday Inn Martinsburg North
Address: 1220 TJ Jackson Drive, Falling Waters, WV 25419
Phone Number:
Region: United States > West Virginia > Falling Waters
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Falling Waters
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express near north of Martinsburg city downtown. The Holiday Inn Express is conveniently located off Interstate 81 (exit 20), surrounded by Eastern Panhandle valley of West Virginia and historic places. Mid Atlantic Business Park, the Prime Outlet on Interstate 70, Charles Town Race Track, Harper's Ferry State Park, Antietam National Battlefield, City Hospital, Woods Golf Club, Amtrak Train Station and Shepherd University are a short distance away to an AAA 3 Diamond ranked hotel. Whether traveling on business or leisure the hotel is centrally located with access to Maryland and Virginia. * Free high-speed wireless Internet access * Free hot breakfast * Free local and 1-800 calls * Pet friendly hotel: fees apply * Free guest car parking * Fitness Center All spacious, decorated rooms equipped with coffee pots, microwave & refrigerator, TV with on demand movies and games provided by Lodgenet. Our king size bed rooms offer either an executive desk with an ergonomic chair or pull out sofa and two queen size beds, connecting rooms are available upon request and availability. Enjoy and relax at our seasonal outdoor pool open from Memorial Day to Labor Day. Affordable rates, excellent amenities, convenient location and our friendly and personable staff will make you feel right at home, so make the Holiday Inn Express Hotel your next stop on the trip. ... more   less 
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