I have been staying at this hotel for over 17 years, both as a Holiday Inn and then, as a Clarion. My frequency of stay is every other week for three (3) nights.
I stay at other hotels when I am in other areas. I know the difference between a well run hotel and a hotel that is not well run.
At the Clarion, Fairmont, WV I have great admiration for the staff that I encounter. I am continually impressed by Amy and Leah (Bar), Amy and Leah (Restaurant) and don't let me forget Amy and Leah (Room Service). Yes, when they are working, they are working all three of these services simultaneously. As a result, service in these areas is generally quite poor. I want to emphasize that the quality of service is not due to the extraordinary efforts I routinely see these ladies put forth. It is a result of inadequate staffing of the hotel.
Management does seem to try to help lighten the load for these ladies. They do so by not stocking the bar on a regular basis. It is common to come into the bar and find the the draft beer empty (sometimes all draft beers), common canned/bottled beers out of stock, wine out of stock and common call drinks out of stock.
The personnel at the front desk are courteous, helpful and genuinely caring. They are also knowledgeable and professional. These folks include, but are not necessarily limited to, Robin, Carmen, Robbie and Cindy.
The kitchen staff I have contact with (Olin, Paul and a wonderful older woman) routinely do great credit to a somewhat boring menu that I don't believe has changed in at least ten years.
Whether the above described are the result of management or ownership is not really important. What is important is service to guests does not seem a high priority.
- Official Description (provided by the hotel):
- The Clarion Inn Fairmont is conveniently located in Fairmont, which is just outside Morgantown, West Virginia. Fairmont State University and West Virginia University are minutes away from this West Virginia hotel. The Clarion Inn is the only full service hotel in Fairmont. ... more less
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- Also Known As:
- Clarion Hotel Fairmont
- Holiday Inn Fairmont
- Fairmont Holiday Inn