I was at the computer desk. A coupie was having trouble with their vehicle and weren't sure if they needed to stay another night or not. After contacting their business, they were to stay. What made it heart warming was the way they were treated by front desk. They were very kind and considerate towards the couple. The couple really appreciated the kindess and thanked them several times. I would advise anyone who has yet to experience the Sleep Inn & Suites at Cross Lanes to come and visit. I quite sure you would enjoy being treated like family.