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“Clean and comfy” 5 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.5 of 5 Hotel   |   15 Goff Crossing Drive, Cross Lanes, WV 25313   |  
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #1 of 4 hotels in Cross Lanes
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Clean and comfy”
5 of 5 stars Reviewed June 12, 2013 via mobile

This Sleep Inn is deserving of the awards it has won. Convenient accessibility from I64. Staff was super friendly - we got a free upgrade to a suite. Room was clean and spaciousfor my family of 4. Pool was clean. Breakfast was typical for this chain. I would definitely recommend staying at this Sleep Inn.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, June 18, 2013
Dear Mrspsop,
Thank you for your recommendation! Our staff greatly appreciates guests recognizing their efforts. We hope to see you again soon!
Kind regards,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 people have reviewed this hotel

Traveler rating
    94
    24
    4
    2
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Nashville, Indiana
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 9, 2013

The hotel has a good location and the rooms are ok, but the beds are terrible. This is my first stay in a Choice Hotel and may be my last unless I am in a pinch. It may be a personal preference, but these are some of the worst beds I have slept in at a hotel. The pull out sofa bed was even worse. My kids slept on the floor most of the night because the mattress was so thin the bars were poking them in the back. We didn't stay for breakfast because we left too early, but the area looked ok. The rest of the room was just average, but clean. Overall, this was just an average hotel, but the beds are below average. The best part was the the easy booking, check-in, and check-out. All went very smoothly and the checkout by phone was a great perk, since we had an easy access out the back door and didn't have to go back up front. Otherwise it may not have made average.

Room Tip: Get the two beds and not a sleeper sofa if you have to sleep more than two.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, June 18, 2013
Dear Matt S,
Thank you for taking the time to post your thoughts on TripAdvisor. We appreciate your recognition of our cleanliness and the easy check-in/check-out process. However, we were quite surprised by your comments about our sofabeds and beds. All of our sofabeds are brand new. They are less than 2 months old. We have had many adults sleep on the sofabeds and comment how comfortable they are. Our mattresses are Serta Perfect Sleepers. Guests have asked about purchasing the same mattress, as well as, our comforters and pillows because they felt the beds were so comfortable. We are disappointed that you were not completely satisfied with our hotel because it is very important to us to please our guests. We work hard every day to provide the cleanest rooms and best service. Thank you for staying at our Sleep Inn & Suites.
Sincerely,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicholasville, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2013

I have stayed at this hotel several times in the past and I always have a great stay. The staff are all very courteous, the rooms are very clean and modern, the pool and exercise room are quite adequate and the breakfast is a real breakfast with eggs, biscuits, sausage and gravy. Highly recommend.

Room Tip: The hotel is slightly hidden up a hill past TGIFs and a Cracker Barrel which makes it a bit quieter...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, May 27, 2013
Dear El S,
Thank you for continuing to chose our Sleep Inn! Thanks to your recommendation and others' we received the 2013 Certificate of Excellence from Trip Advisor just one week after receiving the 2013 Hotel of the Year from Choice Hotels. We strive to provide the cleanest rooms and best service and appreciate when people such as yourself recognize it.
We look forward to your next visit to Cross Lanes!
Best regards,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksburg, West Virginia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2013

Stayed this weekend for K of C State Convention, hotel was one of the cleanest I have ever stayed in, friendly staff, just great all around. The only reason I did not rate as excellent was because since we had a group rate, only a few dollars less than the best rate, we were not eligible for parnter rewards, I would have rather paid the few dollars extra and earned points, it is very difficult to earn points for Choice Hotels. Also hotel is not an easy access.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, May 27, 2013
Dear Diana S,
Thank you very much for taking the time to share your experience with us. It is always so nice to hear about the cleanliness and friendly service provided by our staff. We are sorry you were disappointed about the Choice Privileges points. The special group rate was a very good discount off of the regular rate (more than a few dollars). For the future, let us know that you would like to earn points and we can make your reservation at a point eligible rate. Thank you and we look forward to seeing you again!
Kind regards,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 14, 2013

Rooms were clean and well-kept. Stayed overnight while driving through. Staff was courteous and helpful. Easy access to I-64. Breakfast fare was average, but there is a Cracker Barrel right down the road. Would stay here again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, May 27, 2013
Dear urmed02,
We are very pleased that our Sleep Inn staff could make your family time in Cross Lanes pleasant. We do hope that if you are in the area again that you come by and visit. Thank you!
Take care,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed May 13, 2013

Not all Sleep Inn's are created equal!!! This is a very nice location. Rooms are very comfortable and clean. Staff was very friendly. Access to Interstate is close but you are far enough away to not hear the highway. Breakfast was typical for chain with all items stocked adequately.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, May 25, 2013
Dear hby,
Thank you for your kind words. The staff appreciates someone recognizing their efforts to provide the best service and cleanest rooms! Hope to see you again soon!
Sincerely,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 7, 2013

If you haven't stayed at a Sleep Inn & Suites previously, you should start with this one. Our visit was great, and you get excellent value for the dollar. This is a thoroughly modern, updated property with fresh decor. It is clean and comfortable. The breakfast is completely acceptable, and I made an egg-biscuit sandwich, which was pretty darn good. There is a waffle maker and the usual cereals, yogurt, some fruit, etc. It is within easy walking distance of Cracker Barrel and TGIF Fridays (which has a pretty great happy hour on Thursdays.) If you have thought of Sleep Inns as being somewhat bare bones, step down, this one will change your mind. It certainly changed mine.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review, May 25, 2013
Dear KayRuth,

Thank you for the compliments! It just so happens we just returned from Los Angeles from the Choice Hotels International Convention where we received "Hotel of the Year" for the Sleep Inn Brand for Choice Hotels. We are so happy to serve guests like yourself who in turn give us the customer service ratings that you do. We look forward to your next stay.

Sincerely,
Angela Harding ~ General Manager ~ sleepinncl@aol.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Address: 15 Goff Crossing Drive, Cross Lanes, WV 25313
Phone Number:
Location: United States > West Virginia > Cross Lanes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Cross Lanes
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Official Description (provided by the hotel):
The perfect hotel to dream better every time.You'll love our cozy, modern rooms and great value. Take a look at how we'll put a smile on your face. Free Sleep Inn Morning Medley hot breakfast buffet•Free high speed Internet access•Swimming pool and exercise room•Large signature Sleep showers•Satisfaction couldn't be simpler at Sleep Inn Hotels ... more   less 
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Cross Lanes
Sleep Inn Cross Lanes
Cross Lanes Sleep Inn

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