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“Must Stay” 5 of 5 stars
Review of Comfort Inn Charleston WV

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Comfort Inn Charleston WV
3.0 of 5 Hotel   |   102 Racer Drive, Cross Lanes, WV 25313   |  
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Ranked #2 of 4 Hotels in Cross Lanes
Danville
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Must Stay”
5 of 5 stars Reviewed July 14, 2013 via mobile

We stayed there last night. The desk clerks were amazing. They couldn't do enough for us. The room was beautiful. Everything was sparkling clean. The indoor pool is amazing. They also have a bar there that looked like fun. I would have given them 5 stars if I could. We travel that direction several times a year. We will return there.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review, July 23, 2013
Thank you very kindly for your awesome comments. We look forward to your next stay with us.
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159 reviews from our community

Traveler rating
    80
    33
    29
    12
    5
See reviews for
47
49
11
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Parkersburg, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2013

On 6/25/13, my husband and I were traveling from our home in Parkersburg,WV to Versailles, KY to pick up our only grandchild Kenzie. This trip takes about 4 hours. As we don't get to travel much we always book a room and stop in Cross Lanes to play at the Mardi Gras Casino & Resort. We went and played, then went to eat. At the restaurant I called a Red Roof Inn that we usually stay at. Surprised to hear that they have no rooms available. We started going from hotel to motel without any luck for a room within an hour while still staying en route to our grand daughter. We find that a huge festival is going on so most hotels are booked. We stopped at Comfort Inn, 102 Racer Dr., Cross lanes, WV. The desk clerk was also the hotel manager, Sharon Henderson. She got on the phone and called probably a dozen other hotels for us. All of the sudden, another employee quietly spoke to Sharon. A tenant from the night before had left very late and his room was just cleaned, we had a room for the night!!! Sharon was so kind and worked so hard to find us a room even at competing hotels and a smile on her face. I am so happy to have found such an angel helping us.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, Manager at Comfort Inn Charleston WV, responded to this review, July 22, 2013
Thank your for taking the time to recognized how great our employees are in providing that extra special touch to our guest. We hope to see you on your next visit to this area.
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Fort Wayne, Indiana
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 11, 2013

Room was fine, nothing special. Wish the fan in the bathroom would have worked better, but that is par for hotel any more. Breakfast was there. Don't have high expectations, it's very basic. In our opinion, we didn't get what we paid for at $110.87 a night.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Comfort Inn Charleston WV, responded to this review, July 22, 2013
Thank you for your comments. Your feedback is appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 9, 2013 via mobile

We stayed here on way back to SC because we had good stays with other comfort inns on our trip. This one was a little ways off 77. I booked in choice website to use insurance discount however upon arrival the staff refused to honor it. There was no elevator so we had to carrt everything up stairs. The ice machine was broken, the "non smoking" room smelled of stalw smoke and the room was extremely stuffy. The breakfast was good and lobby was nice but that was it. The price was way too high for the state of the hotel and the rooms. Do not recommend.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, Owner at Comfort Inn Charleston WV, responded to this review, July 11, 2013
Thanks for your comments. The manager and owner are available 24/7 to be sure that you are satisfied. The elevator is under construction and will be complete by Aug 2013. The hotel is 100% non-smoking and we work every day to eliminate any smoke odors when people break our non-smoking rules. We guarantee our price to beat any of our competitors in our market. Please contact our manager Cindy Bagwell at 304-552-9242 We appreciate your business and will do what it takes to keep it.
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Huntersville, North Carolina
Top Contributor
69 reviews 69 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

This hotel is located right off highway but you don't hear a thing. Good value for road trip. The staff is friendly and helpful. Good breakfast too, eggs, bacon, sausage, 2 kinds of waffles, cereal, fruit, yogurt and so much more. It could use update in rooms but super clean! And clean matters a lot more than an update. Bed and pillows are comfortable. We will stay again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, Owner at Comfort Inn Charleston WV, responded to this review, July 11, 2013
Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you in the very near future. See you next trip! =)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, Usa
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 28, 2013

I stayed here as the usual hotel brand I stay at was booked. I was greatly surprised when I checked in. This facility is immaculate and I will stay here again instead of the the other hotel. The staff is incredibly friendly and the breakfast was outstanding. The only draw back is if your a smoke (I am one) you are only allowed to smoke in the Gazebo on the property or you must walk off of the property to smoke, This is a mere inconvenience compared to how your treated and the condition of the facility. The room was immaculate and very well stocked. Security is well maintained with all of the video camera's. The room was spacious and I sleep very well. Will definitely staff here again when traveling through this area. Outstanding!!!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, Owner at Comfort Inn Charleston WV, responded to this review, July 11, 2013
Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you in the very near future. See you next trip! =)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansboro, North Carolina
1 review
5 of 5 stars Reviewed June 28, 2013

Traveling with children, we were pleasantly surprised to find a lovely and luxurious pool that suited the whole family. The hot breakfast was a bonus, the rooms were fresh, clean and the lobby is cozy- with an ATM and small convenience store on site. The staff was tremendously helpful, especially Curtis, who not only helped us with our room, but personally offered his assistance in getting us the car service we needed for our vehicle. All in all, it was an excellent experience!

Room Tip: Ask for parking/ closest entrance near your room. The hallway is quite LONG If you are carrying a...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, Owner at Comfort Inn Charleston WV, responded to this review, July 11, 2013
Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to seeing you in the very near future. See you next trip! =)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Charleston WV

Address: 102 Racer Drive, Cross Lanes, WV 25313
Phone Number:
Location: United States > West Virginia > Cross Lanes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cross Lanes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Charleston WV 3*
Number of rooms: 139
Official Description (provided by the hotel):
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill, Pet-Friendly Rooms (Based on Availability) ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn

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