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“Great place to stay” 4 of 5 stars
Review of Comfort Inn Charleston WV

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Comfort Inn Charleston WV
3.0 of 5 Hotel   |   102 Racer Drive, Cross Lanes, WV 25313   |  
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Ranked #2 of 4 Hotels in Cross Lanes
Independence, Missouri
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
91 helpful votes 91 helpful votes
“Great place to stay”
4 of 5 stars Reviewed January 3, 2013

Room was clean, Breakfast was good, eggs sausage and bisquit and gravey along with the regular waffle iron and cerial etc., there is a Casino with a dog race track nearby and it has a shuttle if you don't have transportation. Several resturants and walmart close by. Easy access to the highways. It is a few miles from Yeager field if you are flying in as I did. It has a bar that serves some food. Overall a good stay here.

Room Tip: No particular room tips here, it is a long row of rooms so if you get one at the end you have a litt...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, January 5, 2013
Thank you for the feedback. It is good to know you enjoyed your recent stay with us and felt we have a convenient location!
Please be sure to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    86
    34
    32
    11
    5
See reviews for
48
52
13
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2012

Everything about our stay was excellent. Curtis was an excellent host and everyone on the staff was so kind. My room was very clean and comfortable. Thank you all for making an out of state guest feel so welcome! The breakfast was amazing as well.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, December 27, 2012
Wow! We are so pleased to hear that you enjoyed your stay with us and Curtis was so helpful! Thank you for sharing your experience with everyone. Please be sure to stay with us again in the future.
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Anderson, Indiana
Top Contributor
93 reviews 93 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 13, 2012

I was pleasantly surprised by this Comfort Inn, having been disappointed so many times over the years. It is clean, well maintained, convenient access from Interstate. Staff was friendly and helpful. Traveling through this area many times over the past 25 years and using it as an overnight half-way stopping point, I have now found my favorite place. Far above all 2-star and most 3-star hotels in the area, it was a great value I picked up using a bid site for my reservation. I would recommend this hotel for short stays. Great breakfast too!!

Room Tip: Had no road noise on the south side.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, December 27, 2012
We are so pleased to hear you had such a wonderful stay and will be visiting us again in the future! Please let us know if we can ever do anything to make your stay even better.

Thank you very much for the feedback.
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MIDLOTHIAN
1 review
5 of 5 stars Reviewed December 11, 2012

From the minute I entered this hotel 12/6/2012 until I left the next day, I was made to feel at home by front desk, restaurant (breakfast), and housekeeping staff.

The breakfast included in my room rate was superb - plenty of hot and cold choices.

The breakfast room and my sleeping room were spotless.

I stayed at three hotels in three different cities on this trip and this hotel was by far the best value for the price.

I'd definitely stay there again.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, December 13, 2012
Hi Tom,

Thank you so much for sharing this wonderful review! We greatly appreciate you taking the time to share your experience with everyone and we are very pleased that you enjoyed your stay so immensely.

We hope to see you again soon. Take care & safe travels!
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Tampa, Florida
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 6, 2012

The staff was very courteous and informative upon our arrival. Recommended a restaurant for us, told us where everything was. The room was very clean, had everything we needed and most importantly had a great sleep. We had a very good time in the Lazy Dog Saloon.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, December 7, 2012
Wendy,

Thank you very much for the kind words and sharing your experience with everyone! We love hearing that guests had a good nights sleep - we understand how important this is to anyone traveling. Please be sure to stay with us again in the future! =)
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Redding, California
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 29, 2012

Its nothing special, just a run of the mill chain hotel. Comfortable beds, nice staff. They have a bar on the first floor so make sure you stay upstairs unless you enjoy loud drunk idiots keeping you up all night...

Room Tip: Don't stay on the first floor, the noise from the bar will keep you up all night.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, November 30, 2012
Hello Eric! First, thank you for taking the time to provide this helpful feedback - we certainly appreciate it. It is nice to hear that you enjoyed our beds and hotel location. Of course, it is disappointing to us that your stay was not perfect and that you experienced an above average noise level. I understand how important a good night’s sleep can be, so I take this issue very seriously. I will speak with our Owner and GM and see what (not if) something can be done about this issue. As a team, we will see to it that this issue receives our full attention.

Please consider staying with us again in the future - we would love to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Ohio
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 22, 2012

We only stayed one night here. The hotel was nice the breakfast was nice, although the biscuits were hard as rocks. Everything else was ok. We've stayed in better for the price but it was clean and worked for the night. We had trouble with the wi-fi. Sometimes it would work and usually for a short time, most of the time didnt work at all. The beds were hard but the pillows were great!

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather P, VP of Sales & Marketing at Comfort Inn Charleston WV, responded to this review, November 24, 2012
Thank you very much for the feedback. We are grateful that you chose to stay at our hotel and hope you will visit us again in the future. I am sorry to hear that you experienced some difficulties with the wi-fi and breakfast. This will certainly receive our immediate attention and we appreciate you bringing the issues to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Charleston WV

Address: 102 Racer Drive, Cross Lanes, WV 25313
Phone Number:
Location: United States > West Virginia > Cross Lanes
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cross Lanes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Charleston WV 3*
Number of rooms: 139
Official Description (provided by the hotel):
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn

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