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“Pleasant surprise!” 4 of 5 stars
Review of Holiday Inn Express Charleston/Kanawha City

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Holiday Inn Express Charleston/Kanawha City
2.0 of 5 Hotel   |   107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)   |  
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Ranked #15 of 24 Hotels in Charleston
cary, nc
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Pleasant surprise!”
4 of 5 stars Reviewed August 2, 2006

Our family decided to stop in WV rather than drive straight through from Virginia to Ohio. We stopped at a few hotels to find that they were booked. We stopped at the Comfort Suites as our last resort before we moved onto another town to find a room.

The hotel was a very pleasant surprise. It was clean, well maintained, had beautiful grounds, clean work out area and a very nice pool and hot tub.

The staff was courteous and friendly. The breakfast the next morning was plentiful and good for a free breakfast.

I would recommend this hotel and will be looking at Comfort Suites in the future when we travel.

  • Liked — cleanliness, free breakfast
  • Disliked — location
  • Stayed July 2006, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    14
    29
    21
    10
    4
See reviews for
26
16
6
23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ann Arbor, Michigan
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 7, 2006

This hotel is RIGHT ON the interstate - convenient, but noisy. Trucks are going by 24/7 using their air brakes to slow down, which makes it noisy. The woman working at the desk was surly; when we asked for help finding a restaurant nearby, she told us to look in our room (there was a notebook with restaurant info in our room). She never even looked up at us each time we entered/left the hotel. There are no doubt worse hotels in the area; on the plus side, our room was clean, and the hotel is dog friendly. We could hear tv's on either side of us through the walls. But at least it helped drown out the noise from the interstate! The parking lot is shared by the Country Inn next door, and it was busy during our visit.

The hotel is located away from downtown and the capitol area, but it is not a long drive, and it looked better than some of the hotels downtown.

  • Stayed June 2006, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, WV
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 21, 2006

This hotel is spacious, remarkably clean, sanitary and staff is A+

  • Stayed January 2006, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North East USA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 15, 2005

I stayed here for 2 nights on business. The room was clean, quiet and pleasant.

Parking was not so hot due to 2 hotels sharing the lot so when it rained you had a little bit of a run to get to your car.

There is a Texas Steakhouse within walking distance as well as 2 convenient stores so you can always get something simple if you need it.

The hotel is 2 exits or so away from the downtown area. For some this will be a benefit and for others it will be an inconvenience. Either way, by car it will take you 5-10 minutes to drive downtown.

The pool and hot tub were being painted when I was there, so if this is something you want to use, call before booking to make sure it is open.

  • Stayed February 2005, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, FL
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 29, 2004

Our family of six stayed in a suite with 2 queen beds and a sofa-bed. Our room was very comfortable and had plenty of room for all of us to relax and not feel as if we were all on top of each other. We had a room that backed up to the interstate, but the only time we could hear the traffic was when we opened the window - we hadn't even noticed any traffic noise before that. The desk staff was very friendly and helpful, and if you bring your laptop, they offer free wireless internet and even provide the wireless cards for your laptop in case your laptop is as old and not up-to-date as mine is. All the rooms come with a mini fridge, microwave, coffee maker, iron, ironing board and hairdryer. In the morning, the hotel provides a free hot breakfast; there are also several family-friendly restaurants within walking distance in case you wake up late and miss the free breakfast. We were very happy with our stay at the Comfort Suites.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed April 14, 2004

Had reservations here for over a month. Specifically asked for suite on 1st floor. No 1st floor rooms available when we checked in. Room on back side of hotel had deafening noise from interstate just outside window, i.e. trucks gearing down and going over bump. Next day asked for 1st floor room. Got that, then it was flooded with water next morning. Had to move again. Left this hotel for another destination, came back and had same problem with reservations again, i.e. specified room not available. If you stay here, be sure to ask for ear plugs or get a room on the front of the hotel.

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

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