We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very next curve S of Charleston WVA ” 5 of 5 stars
Review of Holiday Inn Express Charleston/Kanawha City

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Holiday Inn Express Charleston/Kanawha City to your Saves list
Holiday Inn Express Charleston/Kanawha City
2.0 of 5 Hotel   |   107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #15 of 24 Hotels in Charleston
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very next curve S of Charleston WVA ”
5 of 5 stars Reviewed 4 days ago NEW

VERY NICE front desk gal. If I had to make any complaint, it would be that there's no lock to get in pool & 102° hot tub. One could stay at Knights Inn nearby in front, but no pool, hot tub, or breakfast & no Holiday Inn feel. The gal working the front desk at this Charleston HI has a heart of gold & very nice. Our room was on the main floor. Only noise is from the heater unit steadily running, (typical for a hotel) but husband likes it that way. Worried about car, because the parking lot seems crowded. Would stay again. As IHG member, you do get points or another gift. Lonestar Restaurant nearby (not Texas) has good specials, service, and food.

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

82 reviews from our community

Traveler rating
    15
    30
    23
    10
    4
See reviews for
28
16
6
25
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Port Angeles, Washington
Top Contributor
102 reviews 102 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Easy to find, bed/room was in good condition, front desk staff were nice to talk to, prices reasonable, plenty of local restaurants & shopping as well. I'd stay here again. Noise level was low considering nearby interstate.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, 1 week ago
Dear C C,

Thank you for sharing your experience online. We appreciate you choosing our hotel during your recent business travel. We are truly touched and grateful for your very kind review. Comments such as yours only fuel us more, to keep working towards providing a excellent service to our guests.

We look forward to welcoming you back to our establishment. Once again thank you for the wonderful comments.

Sincerely,

Dianne L
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rural Retreat, Virginia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2015

Very nice hotel with comfortable rooms. Hotel is quiet considering it's just a few feet off the interstate. Very friendly and nice staff. Parking lot for hotel is shared with another hotel just next door making it very crowded and very unsafe at night.

Stayed January 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, January 30, 2015
Dear Wayne W.

Thank you for staying at the Holiday Inn Express-Charleston. We appreciate that you took the time to write a review of our hotel. We are happy to hear that you enjoyed your stay with us and the staff was accommodating. We are sorry that you had issues with our parking lot area. At times, when we have numerous vehicles in the lot it does make it crowded. We hope if you should stay with us again that will not be an issue for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 2, 2015 via mobile

I've stayed at Holiday Inns for years and always thought they were a decent value for what you received/ could expect, but I feel like some of the properties have not been kept up. There were slim pickings for breakfast when we stayed because a shipment had been delayed. There was nothing really offered for being an IHG member. Some hotels offer bottle water or snacks, etc. for members. The beds really need updating. The staff were friendly enough, but I just wish the property was a little more updated. And I wish the Holiday Inn brand in general would take a hard look at their complimentary breakfast offerings.

Stayed December 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, January 19, 2015
Dear J F,

Thank you for taking the time to express your thoughts and concerns. I sincerely apologize for the experience you had particularly over breakfast. Rest assured that your comments will be looked into and take actions accordingly. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 1, 2014

We stopped here for the night while traveling. Easy access from I-77 and plenty of available parking. Room was clean and beds were comfortable. Hot breakfast was included with the room rate. Overall a very good place to stay and would recommend to friends.

Room Tip: Hotel is next to interstate so ask for room away from the roadside, or ask for lower floor.
See more room tips
  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, January 30, 2015
Dear Bonnie F,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 12, 2014

We were traveling through this area and tried this hotel. It was very comfortable with larger than average rooms. The facilities were clean and we would definitely stay again. The hotel is right off the the expressway. Good price.

Room Tip: Double beds
See more room tips
  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, January 30, 2015
Dear Ontour4444,

Thank you for stopping at our hotel during your travels. We take pride in having clean rooms for our guests. It's something we take great pride in. so we value your feedback. If your travels comes to Charleston again we would love to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knightdale, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2014

After driving 5 1/2 hours from NC towards Ohio, we decided to find a hotel and sleep for a few hours before continuing our trip. We booked a Holiday Inn Express in Troy, OH and since we are Rewards members, decided to stop at this location. We were able to get a room with two Queen beds and a pullout couch (three guys). The beds were comfortable and the pullout was adequate. We stayed on the second floor near the side facing the highway. We heard light traffic noise throughout the night but nothing major (my brother's snoring was louder!). Breakfast was good and check-in/out was easy. I would stay again (But ask for a room away from the highway side).

Room Tip: Ask for a room opposite the highway.
See more room tips
  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, August 10, 2014
Dear DMTripp,

Thank you very much for taking the time to write your comments. As an IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express Charleston/Kanawha City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, BookIt.com, Travelocity, Booking.com, IHG, EasyToBook, Cheap Tickets, Priceline, Hotels.com, Agoda, Odigeo and Tingo so you can book your Holiday Inn Express Charleston/Kanawha City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Charleston/Kanawha City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.