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“Spent two nights...” 4 of 5 stars
Review of Holiday Inn Express Charleston/Kanawha City

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Holiday Inn Express Charleston/Kanawha City
2.0 of 5 Hotel   |   107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)   |  
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Ranked #15 of 24 Hotels in Charleston
Dallas
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
“Spent two nights...”
4 of 5 stars Reviewed July 8, 2013

The room was large and very clean. We had no problems with noise, at all, but we were on the side opposite from the highway. The Hotel people were all very pleasant and helpful. Breakfast was just fine and plentiful. We did not use the pool or spa, but they looked very inviting, as did the fitness room.

Room Tip: The highway is Very Close to the back side of the Hotel. You might want to be sure to ask for a room...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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78 reviews from our community

Traveler rating
    14
    29
    21
    10
    4
See reviews for
26
16
6
23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Liverpool, United Kingdom
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

Check in was a little abrupt with a lack of personality and with no conversation. Asking about breakfast, check out time and how to get a taxi in the morning to the airport looked like it was a stretch by the person that checked me in especially when I didn't know the area. Not the best impression.

Room was lovely, spacious with all the amenities for a nights stay or longer. Room was clean to a standard which is manageable such as clean bed, bathroom and towels. But room hasn't had a deep clean in a couple of weeks as dust galore was present on some of the fixtures. Could hear a little traffic from the road behind but it didn't keep me awake or bother me and it did quieter through the night.

On check out Brenda (think that was her name) was the complete opposite of check in person - Lovely, warm and helpful along with the guy doing breakfast and the general manager whom I spoke to. I'm glad Brenda was the lasting impression of this hotel.

Stayed June 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estes Park, Colorado
Top Contributor
137 reviews 137 reviews
50 hotel reviews
Reviews in 81 cities Reviews in 81 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 19, 2013 via mobile

Although my room was beautiful, comfortable, and clean, I would not stay here again. Without a doubt it was the loudest room I've ever stayed in. Not only was it on the highway side and very, very close to the road with all-night traffic, there was also lots of noise from other rooms nearby. No sleep. Zero..

No airport shuttle so expect to pay $20 cash for taxi, no credit cards accepted.


Rough night!

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, July 4, 2013
Dear mrssimptom,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our room.

However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Seattle, Washington
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed April 18, 2013

I stayed in this hotel for about 3 weeks last spring. I liked the location as it was easy to get most anywhere in Charleston. The neighborhood, South Charleston is small and a great place to walk. The down side is that it is right next to the train tracks in coal country. This means that there is lots of noise at all hours of the day and night. If you are a sound sleeper this will be the place for you.

The restaurant in the hotel serves good food, the exercise room is well appointed, and the pool is lovely. The place has been remodeled recently and is nicely done. The staff were very friendly. It's just those trains...

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, May 2, 2013
Dear lrswtsn8,

Thank you for your detailed review of our hotel. I certainly apologize for the inconvenience you experienced with the train noise.

We are glad to see that you left some feedback on what you liked as well. We are pleased that you did enjoy our well appointed rooms, pool, exercise rooms, restaurant and friendly staff.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
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Riverton, Utah
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

Checked in late(after 11p.m.) after a long 20+ hour drive. Staff don't recall the young mans name, but was very helpful and friendly. Suggested a room away from the highway that would be quieter and more peaceful.
The room was very nice and very clean and comfortable.
The beds were probably the best hotel beds I have ever slept in. I like the bed firm and this one was. Also like a firm pillow and there were both soft and firm pillows on each bed and they were perfect. I've never seen a hotel that supplies different pillows.
Got a badly needed nights sleep, awoke early and enjoyed a nice complimentary breakfast in the hotel. Not a Continental breakfast but sausage and eggs and other items. Prefer the waffles but they had a pancake maker which was not working but that was okay with me.
Didn't use the fitness center or pool.
Ihop and a Texas Steakhouse nearby, within walking distance.

Room Tip: Ask for one on the first or second floor. The third floor is even with the freeway and can be a bit...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton
Top Contributor
96 reviews 96 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 6, 2013

I can tell that my room was a former Comfort Suites room. A king bed with a small (two seat) "couch" in an adjoining space. Overall, the hotel seemed to have a good renovated look and the room was clean. Bed was average but the mattress cover was vinyl, quite strange (sounded like vinyl when I sat on the bed). TV was a decent size flat screen with a good selection of channels, no movie menu. Bathroom sink was outside the shower area and had good shelf space. I was not on the highway side of the hotel and the room was quiet. I would probably stay at the hotel again, but the price was too high for what I received. Breakfast was sub-par.

Room Tip: Ask for a room in the front of the hotel away from the highway.
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  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, April 23, 2013
Dear Travelinsider,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased you appreciated the renovation done at our property. We regret the issues with the room accommodation and the breakfast. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
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Hastings, Michigan
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 28, 2013

Other than the front desk person who checked us in and was very short with questions that we asked - questions that should have been answered without us asking her. Such as internet password, breakfast hours, where our room was, etc. We were very happy with our stay. A front desk person with a helpful smile would put this establishment over the top!!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

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