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“Fair pricing, good accomadations” 3 of 5 stars
Review of Country Inn & Suites Charleston-South

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Country Inn & Suites Charleston-South
2.5 of 5 Hotel   |   105 Alex Lane, Charleston, WV 25304   |  
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Ranked #9 of 24 Hotels in Charleston
GreenLeadersBronze level
Philadelphia, Pennsylvania
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Fair pricing, good accomadations”
3 of 5 stars Reviewed August 14, 2013

My family usually stays at this hotel when we visit family. They are decent accomadations. Clean, not very modern, but freshly renovated as of Spring 2013. The staff is okay. They aren't very helpful and they are usually new, but they have compensated us numerous times for issues we find within the facility, which is nice of them. We went while they were renovating and a few time we were awoken early and the fire alarm went off, they compensated us with 2-nights free stay for the troubles. I can appreciate a clean hotel with good customer service.

Room Tip: Rooms closer to the front, right of the building, there is a highway on the back side of the buildin...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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118 reviews from our community

Traveler rating
    34
    39
    30
    11
    4
See reviews for
44
40
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Monclova
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 4, 2013

Beautiful rooms and very clean! Better price than the Holiday Inn next door. Great staff; the cable on our large flat screenn TV wasn't working and a staff member was up immediately and fixed it. Lovely decorum in lobby and room.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 18, 2013

We stayed here with 2 kids (age 9 and 6) while on a drive from Raleigh, NC to Akron, OH. We stopped in around 9:00 PM to see what kind of rate we could get after going to the Holiday Inn Express next door. They beat the Holiday Inn by about $20 and we were sold. And now that we've stayed there it will likely be our stop in the future.

The double room was spacious and comfortable. The bathroom was clean and plenty big. The front desk staff was courteous and helpful. I also appreciated the courtesy of the man who was emptying trash and doing general janitorial work in the morning. He helped me find a fresh sleeve of coffee cups, which was nice.

The breakfast is the basic hotel continental breakfast. There were waffle makers as well as some sausage gravy in addition to the usual assortment of cereal, diced melons, and pastries. It was nothing outstanding, but it was right in line with the value we would expect from such a place.

The kids enjoyed swimming in the indoor pool as well. We didn't have a lot of time to spend there, but that was OK. There was just enough to do for a nice overnight stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moab
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2013

Our family of seven traveling across the U.S. made reservations with the knowledge that this hotel offered military discount but did charge a pet fee. When we arrived they refused to offer the military discount because we had a pet. They charged $97.00 for no pet, $159.00 with pet. There is no honor in lies or hidden agendas. They were disrespectful to the soldier by simply stating it is policy not to offer a discount to military if they have a pet. Knowing many soldiers whose pets are their only family, this policy is a disgrace and insult to our military in so many ways. After asking to speak with management we were told none was available then received a call many days later with the same shameless insults. For obvious reasons we will never support this hotel and will post on other sites to ensure that those who serve our country know that this hotel's priority is money before honor.

Green Features: There was a sign hanging above the toilet to reuse the towels
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites Charleston-South, responded to this review, July 26, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. This hotel does not charge extra for pets, but they do not allow discounted rates for pet rooms, such as a Military Rate, AAA rate, or Senior Rate as there is an additional cost to cover the extensive cleaning involved with pet rooms. Paying the full rate for the room will cover these cleaning costs.

We certainly apologize for any confusion surrounding our hotel policies and we hope for another opportunity in the future to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pekin, Illinois
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 15, 2013

We stay at many Country Inn & Suites. No one was at the front desk when we checked in. The employee was outside smoking. Breakfast was served until 9:30am. We went to breakfast at 9am. The fruit cocktail bowl was empty of fruit, the oatmeal was so dried that you had to scrape up a serving and there was only 1 biscuit left as others were searching out possible breakfast options. Hopefully, this is an isolated incident. The room was clean and the property is in a good location.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chambersburg, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

stayed here on July 3rd and July 6th as a halfway point for a long drive to Kentucky. We stayed in a King Suite, room 316 and Room 108. Both were clean and comfortable. The rooms are recently renovated and smelled new. The King bed in both of them were so comfy that I wish I would have been able to stay longer to enjoy the beds longer. Breakfast in the mornings was excellent, great selection of foods and nice display, always kept filled never lacked for anything. Check-in and check-out were a breeze. No complaints and I would stay here again on another trip to Kentucky.

Room Tip: Room 108 is near the pool area, a little noisy and the pool closes at midnight, so if you want sleep...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alderson
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2013

My mother is in CAMC in grave condition, after sitting with her, the Country Inn and Suites was a very nice place to rest and unwind, very nice, clean and spacious room (king suite), the staff was very friendly and showed sincere concern, the breakfast buffet was nice and tasty...no complaints at all, would recommend to everyone and will definitely stay again. Thank you to a great hotel and friendly staff...you made me feel home.

Room Tip: King suites are spacious, clean and well worth the price
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Charleston-South

Address: 105 Alex Lane, Charleston, WV 25304
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Charleston
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Charleston-South 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 
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Also Known As:
Country Inn & Suites Charleston-South Hotel Charleston
Country Inn And Suites Charleston-South
Charleston Country Inn

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