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“Relaxing” 5 of 5 stars
Review of Country Inn & Suites Charleston-South

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Country Inn & Suites Charleston-South
2.5 of 5 Hotel   |   105 Alex Lane, Charleston, WV 25304   |  
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Ranked #8 of 24 Hotels in Charleston
GreenLeadersBronze level
Alderson
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Relaxing”
5 of 5 stars Reviewed June 25, 2013

My mother is in CAMC in grave condition, after sitting with her, the Country Inn and Suites was a very nice place to rest and unwind, very nice, clean and spacious room (king suite), the staff was very friendly and showed sincere concern, the breakfast buffet was nice and tasty...no complaints at all, would recommend to everyone and will definitely stay again. Thank you to a great hotel and friendly staff...you made me feel home.

Room Tip: King suites are spacious, clean and well worth the price
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    45
    46
    33
    12
    4
See reviews for
52
44
7
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Springfield, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

Stopped here both on our way to Virginia and on our way home. Even though they were effort to help you out. They were super friendly and the pool was great for our grandchildren after a long day in the car. Hot Tub was perfect.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flushing
Top Contributor
134 reviews 134 reviews
10 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 7, 2013

Our visit in May 2013 found to our surprise the entire hotel was being remodeled. We were located on the 3rd floor which we think was already refurbished. Everything was nice and clean. If you don't mind a little dust and noise during the daytime all went well. Their free breakfast was up to their usual standards. When the renovations are complete it will be a nice place to spend the night.

Room Tip: 3rd floor is the only one available at this time
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metamora, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed April 14, 2013

We were coming back from a army graduation and wanted to sight see in Charleston WV and decided to stay here as this was the only room left in the area. First problem is if you pay by cash you have to put 150.00 down and also a credit card hold so you will have to front almost 300.00 for a room that is only worth 50.00. They are under construction so the hotel is very messy and dirty. The hot tub was very cold like getting into a cold bath and need a lot of repair. Office staff very rude also. Felt discriminated against since I wanted to pay cash and not by a credit card. Stay away from this hotel its is bad news.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites Charleston-South, responded to this review, April 23, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Please reach out to any of our employees directly should you have any concerns during or after your next stay. Thank you again for your valuable feedback!
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Fairborn
Top Contributor
205 reviews 205 reviews
35 hotel reviews
Reviews in 86 cities Reviews in 86 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 9, 2013

We found this Country Inn to be clean and well maintained. The room had a microwave, refrig and large screen TV. The bathroom was very large. The heating/cooling unit was great! It had actual temperature settings and the fan had a pleasant noise level. The breakfast was hot and the dining area was clean.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review, April 17, 2013
Dear Valued Customer,
Thank you for taking time to write your review about your stay at our hotel. I am Glad to hear you enjoyed your stay with us. We hope you can visit us again in the future.
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Lansing, Michigan
Top Contributor
254 reviews 254 reviews
45 hotel reviews
Reviews in 90 cities Reviews in 90 cities
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed March 12, 2013

This property is clean and well kept. It is 12 years old, and began renovation March 4. Hopefully this will mean improved sleep quality from new mattresses and improved selections in the breakfast area. We have stayed at several Country Inns. This one is very quiet, and in a good location. The renovation will only help.

Room Tip: Odd numbered rooms are on the quiet side of the building way from the highway! so ask for availabili...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Front Office Manager at Country Inn & Suites Charleston-South, responded to this review, April 6, 2013
Dear Valued Guest,

I am sorry to hear you found the beds uncomfortable during your stay and you had issues with our breakfast. We are replacing our mattresses during our renovations. We are also hoping with the new kitchen our breakfast will meet with our guest approval. We hope to see you again in the future.


JerriAnn
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
On The Road
Top Contributor
125 reviews 125 reviews
87 hotel reviews
Reviews in 69 cities Reviews in 69 cities
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed February 28, 2013

The staff at this hotel is so friendly!

We stayed at this hotel over the Christmas holiday while visiting family in the area.

We had a great rate at this property, and felt the value exceeded the rate!

The hotel was so nicely decorated for the holidays - it was almost like staying at home!

The room was spacious, clean, and well appointed.

Breakfast wasn't great - but I haven't found a Country Inn yet that really delivered on the 'free breakfast'. The breakfast burritos were still frozen! Yuck :/

There is a Bob Evans close by - so a great breakfast isn't far away!

Would I suggest this property to other? YES! It is a great property, great location, and the staff is very friendly!

One note on the location though - this hotel is SOUTH of Charleston in Kanawha City... NOT in SOUTH CHARLESTON. The two areas are at opposite ends of the valley - so for a first time visitor to the area, it could be confusing! So when they say CHARLESTON - SOUTH....... they do not mean SOUTH CHARLESTON. Just check a map before booking!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review, April 6, 2013
Dear Valued Guest,

We are happy to hear you enjoyed your stay with us over you holiday vacation, I do apologize for the issues with our breakfast during you stay. We are currently under renovation and with that we are getting a new kitchen and breafast area and we are hoping that will improve our breakfast considerably. We doo hope you can stop in and stay with us again sometime.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Charleston-South

Address: 105 Alex Lane, Charleston, WV 25304
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Charleston
#3 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Charleston-South 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 
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Also Known As:
Country Inn & Suites Charleston-South Hotel Charleston
Country Inn And Suites Charleston-South
Charleston Country Inn

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