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“Great customer service” 4 of 5 stars
Review of Hampton Inn Charleston - Downtown

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Hampton Inn Charleston - Downtown
2.5 of 5 Hotel   |   1 Virginia Street West, Charleston, WV 25302-2357   |  
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Ranked #6 of 24 Hotels in Charleston
Bexley, Ohio
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
“Great customer service”
4 of 5 stars Reviewed August 28, 2013

My husband and I just stayed at the Hampton Inn Charleston-Downtown for two nights going and coming from Virginia. Our room, a non-smoking one with two double beds, was comfortable. There were plenty of towels and washcloths in the bathroom, unlike some hotels. On our second night, we discovered that the a/c rattled loudly, so the desk sent someone up to investigate. When the employee realized that she couldn't fix it, she found us another room right away. The breakfast bar was great with many options including actual hot oatmeal (not just instant). All the people at the front desk were friendly and helpful. They made recommendations for restaurants and gave directions. This hotel also has a shuttle service so guests don't have to drive downtown if they don't want to. Can park behind the hotel right near the elevators. Recommend this hotel.

Room Tip: Get an odd-numbered room on the side away from the highway where the traffic noise is much less noti...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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235 reviews from our community

Traveler rating
    104
    78
    31
    16
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Austria
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 10, 2013

Typical Hampton Inn. Nothing special but nothing wrong. We arrived late on sunday evening and the clerk immediately provided us with a list of restaurants that were still open. The hotel isn't exactly in downtown but you can easily walk there - it's about a ten minutes walk.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, United States
1 review
4 of 5 stars Reviewed August 9, 2013

All areas of the hotel are kept in clean, well maintained condition. Continental Breakfast is so much more than the usual bagel and coffee. Staff members are helpful and friendly. Rooms are well maintained for guest's every need.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
247 reviews 247 reviews
134 hotel reviews
Reviews in 138 cities Reviews in 138 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed July 31, 2013

This hotel is extremely busy, at least while I was there. Check-in and check-out seemed to be constant and very efficient. It is a smaller Hampton but I found the room large and comfortable. The staff were efficient and friendly despite the number of guests. Breakfast was very busy but I did not have to wait for food or struggle with a place to sit. The hotel is located next to a very busy highway but I did not hear road noise at all. Being next to an elevated freeway and one way streets, it can be a challenge to navigate but after one turn on the block you figure it out. The convention center is within walking distance but I decided to drive due to the summer heat. I parked in the mall parking away and found a great place to eat in the mall. Comfortable, good price, good sleep, good breakfast. No problems.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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k9lover68
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 30, 2013

This is the first time I have ever felt like the trip advisor reviews were a little off for us! This is by far the smallest hotel room I have stayed in, with two beds! The hotel is very clean, front lobby is nice, staff checked us in right away...no problems there! I think that is where my great expectations end. The room had a strange smell....I still can't really get over the size of the room! We arrived in the evening just to stay overnight on our way traveling to NC from Michigan so it was fine for that, but I wouldn't make any plans to stay at this particular hotel again. I believe the slight odor made me feel like the rest of the room wasn't as clean as I would have liked, but still not the worse. This particular hotel was not to our liking.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paw Paw, United States
1 review
5 of 5 stars Reviewed July 27, 2013

My family and I have stayed at the Hampton Inn Charleston on many occasions for both business and leisure. The rooms are always clean and the service is wonderful. There has always been a nice breakfast. We are usually tired upon arrival and if we haven't eaten dinner, we usually order food for delivery from one of the many area restaurants that deliver. Hotel is very easy to get to from the interstate.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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Warner Robins, Georgia
Top Contributor
84 reviews 84 reviews
16 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed July 27, 2013

While traveling with the family we stopped here overnight and were very pleased with the hotel. The indoor pool was nice, the staff was very friendly and accommodating the amenities were great. The breakfast was typical fare but nice, clean and well organized. The dining area was clean and well maintained. The beds were very comfortable. Note: this hotel is located in the downtown area of this city so most of the streets are one way, so they require some navigating if you are going to get some dinner in town. The hotel desk staff was very helpful in finding places to eat and how to get from point A to point B. If you are in the area anyway this is a nice place to stay. There is Wifi available and easy to log in to.

Room Tip: Ask about military discount.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Charleston - Downtown

Address: 1 Virginia Street West, Charleston, WV 25302-2357
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Charleston
#4 Romantic Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Charleston - Downtown 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
A mere six blocks from downtown Charleston, The Hampton Inn Charleston-Downtown is a perfect stop for both business and leisure travelers. Located in the heart of the city, find shops, restaurants, parks and more within walking distance of the hotel. Easily accessible from I-64, I-77, and I-79, and with free weekday shuttle service from Yeager Airport, getting here couldn’t be easier. Enjoy a free hot breakfast, free internet service, pool, fitness center and a clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Inn Charleston - Downtown Hotel Charleston
Charleston Hampton Inn

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