Was 'forced' to stay here just before the snowstorm that closed down the highways heading south on the Turnpike. All hotels were booked due to the weather conditions...we did not plan to stop here, but had been forced back after the highway staff at the Turnpike told us it was too dangerous to travel at night. Power outages in the area also forced the opening of a Red Cross shelter for those who could not get a room to stay the night (as opposed to staying in their cars, which happened for many people at this time!!!).
While we did not have a reservation, and all hotels in the area were completely FULL, the staff were nice enough to let us use the lobby PC to search for possible accommodations in nearby (1hr west) Huntington...but by the time we located a hotel in Huntington, the Residence Inn staff scrambled around to find a way to open up a 2 bedroom suite for us (we were two travelling families) and they did not try to overcharge us, in our desperate need for accommodations ($120 for the nite!).
The rooms and beds were about on par with other Residence Inns I'd stayed in recently...not the newest or lushest, but decent. Yes, the beds were not super comfy, and a bit on the sitff/hard side, but we could not complain. The breakfast was pretty good, with scrambled eggs, pork sausages, waffle irons. The internet in the room was via cable connection, and was reliably fast.
Though the hotel is pet-friendly, we did not notice any pet odours in our room. Have to say it was a very well-received stay on our part, and in large part due to the courteous and helpful staff, particularly during this minor-emergency time period.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.