We stayed in the Charleston, WV Residence Inn on our way back to Ohio from South Carolina. Since we are very particular about hotels, even for a one night stay, I selected the Residence Inn based on the Marriott reputation and our experince with Marriott properties. Unfortunately, the Charleston, WV Residence Inn falls well below the standards we have come to expect from Marriott.
The customer service at this hotel is excellent. Everyone was friendly and helpful. We checked in easily to our one bedroom suite. The complimentary breakfast was good.
Mostly due to the lack of cleanliness, we will not return to the hotel. On the surface, the room looked fine. Upon closer inspection though, we found small bugs in the kitchen, a dirty refridgerator, microwave and toaster. The bathroom, bedroom and living room were clean.
Also, the suite needed upgrading. The TVs were the old big bulky style. They were also small, maybe 19 inches. The cook top in the kitchen was a two burner coil style. There was no oven. The upholstered furniture needed to be replaced. They furniture clearly had been covered with slip covers.
Finally, the walls are quite thin. My daughter had a hard time falling asleep due to the noice from other suites. The place smells like dog. I think a lot of pets have stayed there in the past.
We stayed for several days in a two bedroom suite at the Residence Inn in Cincinnati and were very pleased with that property. I don't understand why there is such variation in quality.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Marriott and Odigeo so you can book your Residence Inn Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Charleston Hotel Charleston
- Charleston Residence Inn