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“Nice Property, Good Staff” 4 of 5 stars
Review of Residence Inn Charleston

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Residence Inn Charleston
3.0 of 5 Hotel   |   200 Hotel Circle, Charleston, WV 25311   |  
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Free Parking
Ranked #5 of 23 Hotels in Charleston
Toledo, Ohio
Top Contributor
204 reviews 204 reviews
27 hotel reviews
Reviews in 66 cities Reviews in 66 cities
77 helpful votes 77 helpful votes
“Nice Property, Good Staff”
4 of 5 stars Reviewed October 10, 2013

We enjoyed our stay here. The rooms were nice and the staff friendly. We were accommodated by a late check out even though the hotel was full. We appreciated the consideration. Expect the usual comfiness found at these hotels.

Room Tip: Get one away from the road.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Residence Inn Charleston, responded to this review, October 14, 2013
Dear Guest,

Thank you for choosing the Residence Inn in Charleston West Virginia.

We are always interested in our guests comments and appreciate being made aware of their experiences.

We take alot of pride in the service and product that we deliver. I will make sure that your comments will be shared with the entire staff durning our daily huddle.

Once again thank you for choosing Marriott. We look forward to serving you again soon.

Sincerely,

Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    51
    38
    10
    9
    3
See reviews for
41
24
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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Saint Simons Island, Georgia
Top Contributor
65 reviews 65 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 11, 2013

We stayed here because it was close to Linda's class reunion. Easy to get to and good (free) parking. The morning breakfast is very good and fresh. The room was better than expected with a dishwasher, nice size refrigerator, and all the supplies that you need. Good TV, bed, and couch. Will stay there again when we return to Charleston.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2013

Travelling with 3 teenagers is difficult - it's hard to find hotels that can accommodate us all comfortably in one room. This Residence Inn was perfect for our needs - 2 separate bedrooms with a queen bed in each and a pull-out couch. The hotel was very clean and the beds were comfortable. Many restaurants within a 5-10 minute drive. Nice outdoor pool. They even have a basketball court and will let guests borrow a basketball from the front desk. The breakfast that is included is quite satisfactory and should have something to satisfy everyone from cereal to waffles to bagels to a couple of hot items. We only stayed one night on our drive home from a beach vacation, but we would certainly go back.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2013

I picked this hotel for my boyfriend's birthday weekend and I was pretty satisfied with my choice. The hotel was very nice and clean despite going under some exterior renovations. We had a suite which was gorgeously decorated with bright patterns and textures. The hotel had asked me online for requests such as extra towels and pillows which I said "yes" to, but when I checked in they just placed me in a room so these extra amenities were not there. The breakfast was delicious with many options to choose from, hot and cold. One thing that I was not happy about was the extra charge placed on my debit card which was not disclosed to me. The hotel has a small "market" in the lobby with snack foods, drinks, and the like which can be ordered and brought to your room. When I check my debit card account I noticed the bill was $40 more than my emailed receipt said it would be; when I asked about my bill being much higher than expected they told me it was an automatic charge added to everyone's bill in case they ordered something from the market. Since I did not order anything the $40 was refunded (3 days after checkout!) but I still thought it was ridiculous I was not notified at all that I would be charged this extra amount.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 of 5 stars Reviewed August 9, 2013 via mobile

I just stayed at this hotel last night. The hotel was nice and the staff was friendly. I was there for business and needed to get some work done in preparation for a customer meeting based on some information that was provided by a colleague just before I got there. The Internet connection, while free, was a complete joke. I ran an Internet speed test and the download speed was .18 and upload was .31 Mbps. I have never seen a connection so slow and it caused me to be awake until 4:00 AM. I tested my 3G connection from my iPad and it was 5.88/1.07. Not again.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Residence Inn Charleston, responded to this review, August 14, 2013
Dear Guest,

Thank you for choosing the Residence Inn in Charleston West Virginia. We are always interested in our guest comments and appreciate being made aware of their experiences.

We are very sorry that the internet was not performing as it should, and caused you to lose sleep. We always want our guests to be productive during their stay and have the ability to use the services that we offer. We also want them to have a relaxing stay which you did not.

We have since contacted the internet provider and they resolved the issue that was causing the bandwidth issue.

Thank you for your comments on the friendliness of our staff and for relaying your experience, they will be shared during our daily huddle with the entire staff.

Once again thank you for your comments and we hope that you will consider giving us another chance.

Sincerely,

Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Findlay, Ohio
Top Contributor
67 reviews 67 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 24, 2013

Stayed there overnight when moving my daughter. Great front desk staff who were very pleasent and helpful. Room was very clean. The breakfast was pretty much typical but good.
A little off the beaten path. Stayed here because it was pet friendly and my daughters two dogs were with us. The room price was goo but the dog cleaning fee of $100 was a bit high sibce other hotels in area were about $40. Definitely would stay there again but with pets?????

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 24, 2013

This Residence Inn is just off the interstate, tucked away in a corporate area. We almost thought we were in the wrong location. There are no restaurants or stores close by, which disappointed us at first, but downtown Charleston is only minutes away. Our first impression was not particularly good. As we entered the building there were 2 women (staff) seated on the ground by the entrance, smoking. We had made a reservation weeks before, but there were few rooms left, and none with a view of the beautiful WV mountains. There are no king beds, all single queens. But, our room was clean and seemed to be updated with relatively new furniture and nice linens. We had no issues with our room and spent a very quiet night. Breakfast was great. Besides the usual fare, there were scrambled eggs, sausage, potatoes, waffles, etc. The woman who oversaw the breakfast room was very helpful and kept all items filled and ready for guests. There is a little selection of food items in a pantry for sale which included frozen meals, snacks, drinks and even wine and beer. Overall, a nice experience and staff friendly.

Room Tip: When making a reservation, ask for a room with a view.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charleston

Address: 200 Hotel Circle, Charleston, WV 25311
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charleston 3*
Reservation Options:
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Also Known As:
Residence Inn Charleston Hotel Charleston
Charleston Residence Inn

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