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“Awesome Hotel” 4 of 5 stars
Review of Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303   |  
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Ranked #4 of 23 Hotels in Charleston
Mount Pleasant, Michigan
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Awesome Hotel”
4 of 5 stars Reviewed August 1, 2014

This is an absolutely gorgeous hotel! We stayed here after a long drive after our vacation in North Carolina and it was so comfortable, clean, and friendly. We made our reservation about 2 hours before we checked in and got such a wonderful rate. We were greeted so nicely when we checked in and were very impressed with the decor and especially the pool. Breakfast was delicious- biscuits and gravy, sausage, eggs, and continental. Mediocre restaurant, but awesome to have somewhere to go that's right in the hotel. Do yourself a favor and stay here if you're in the area!

The only complaint I have is the service in the restaurant was very slow. The bartender was absolutely incredible. Most of the responsibilities were thrown on her even while she was doing her own job. She deserves a raise!

One additional thing I loved was that they had both types of pillows in the room- soft and firm- and they were labeled. I loved that little touch!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 26, 2014
Kristen B,

Thank you so much for such a great review! I am sorry that there was such a problem in the restaurant, I will look into why there was so much for our bartender to handle on her own. Thank you for the compliments to her and we hope to see you again soon!.
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224 reviews from our community

Traveler rating
    122
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    25
    10
    7
See reviews for
72
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68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

My husband and I were driving through Charleston and stayed at this property. The lobby and pool is very modern. It was beautifully decorated. We lamented the fact that we didn't have the kids with us because they would have enjoyed the pool. It was much bigger than a typical hotel pool. All staff we interacted with was very friendly and always asking if they could help us with anything. Overall is was a wonderful experience.

Room Tip: Supposedly there is a train at one end of the building. You may want to ask to be away from the tra...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 26, 2014
Kelly L,

So glad that you stopped on your way through Charleston, and I am sorry as well that you didn't have the kids, because I'm sure you're correct that they would have enjoyed it. As well, it's great to hear that your interactions with the staff were excellent as well. We look forward to a future visit, and I hope you bring the kids!
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Ohio
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 31, 2014

This is a model hotel for Holiday Inn as far as I'm concerned. Very friendly staff and extremely helpful to go above and beyond their duty. The breakfast is fresh and not old leftovers like some of the places I've stayed. Dinner was great as well if you don't want to leave and they have tv's at the bar as well as WiFi.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 26, 2014
Ronnie R,

Thank you for the kind words, especially the ones for the staff! We would love to see you again soon.
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Happy Valley, PA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2014

We stayed here on our way home from North Carolina, and we stayed on an evening when there was a major traffic accident affecting everyone's travel. Luckily we had made reservations the day before. The staff was super busy, but they were super nice. The breakfast was one of the best "free" ones I've had at a hotel. The pool and outdoor fountains were SO much fun, and I wish we could have stayed longer to enjoy them. We will definitely be back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 12, 2014
Meredith B,

Very sorry to hear about the accident that delayed you, but I'm glad you enjoyed your stay and liked our pool and fountains! I am glad you had a lot of fun and I will be very happy to see you again when you return to us!
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Man, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

I stayed t this hotel for week for a business conference. This hotel is well run with a very friendly staff. Room was very clean with comfortable beds. Very nice towels and clean bathroom. Food and services were very good. Conference rooms were nice and easy to locate. Overall, this was a great place to stay and have meetings.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 4, 2014
Pam S,

I so happy that you had a great time while staying with us for your conference. Thank you for the kind review and we look forward to future stays and meetings.
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Lexington, VA
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2014

Staff welcoming, room adequate, but obvious many pets had been there, lots of smells for our dogs. Almost every visitor to the hotel had dogs. full service bar/restaurant, helpful with having dogs along. Cannot leave dogs alone room though. Fenced dog area within hotel, great but gate and part of fence not down to ground level so our dogs could have gotten out of area easily. grass area around hotel minimum,,but adequate. Thank hotel for supplying doggie bags.

Room Tip: With dogs ask for ground floor near an exit door.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 12, 2014
Ellen M,

Thank you, and I assure you we are taking care of the issue4 with the gate and part of the fencing in the back of the hotel. We don't want anyone's best friend to get loose! You are quite welcome for the doggie bags and I hope to see you and your best friends around more often!
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Pawhuska, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

The Holiday Inn & Suites in Charleston West Virginia is a wonderful place to stay. The staff is more than friendly, they smile, greet you and treat like they are happy you are there and they like what they do. The hotel is very clean with scrip, modern, European flair. Kimberly greats you with a pleasant attitude and across from her are a beautiful indoor pool, reflecting through a Frank Lloyd Wright want to be glass water wall art. If needed the quest laundry facility is quaint, clean and provides a bar like atmosphere with high-top table and chairs across a wall mount flat screen TV. Breakfast is served in an open cafe style area with high-top booths or counter seating. The young girls are happy to assist you with your complimentary hot buffet breakfast including, eggs, ham, sausage, oatmeal, biscuits & gray, cereal, fresh fruit, and a variety of breads. I would recommend this Holiday Inn for all traveling, whether it is for a family VC or business.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 12, 2014
BonaireScuba2014,

Thank you so very much! Kimberly and our other staff are great and it is wonderful to see them get the recognition they deserve. I thank you for the recommendation and I look forward to your future stays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Charleston
#5 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
Official Description (provided by the hotel):
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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