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“Very nice place to stay” 4 of 5 stars
Review of Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303   |  
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Ranked #4 of 23 Hotels in Charleston
Man, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very nice place to stay”
4 of 5 stars Reviewed July 28, 2014

I stayed t this hotel for week for a business conference. This hotel is well run with a very friendly staff. Room was very clean with comfortable beds. Very nice towels and clean bathroom. Food and services were very good. Conference rooms were nice and easy to locate. Overall, this was a great place to stay and have meetings.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 4, 2014
Pam S,

I so happy that you had a great time while staying with us for your conference. Thank you for the kind review and we look forward to future stays and meetings.
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221 reviews from our community

Traveler rating
    120
    59
    25
    10
    7
See reviews for
72
30
7
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Any
English first
Lexington, VA
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 28, 2014

Staff welcoming, room adequate, but obvious many pets had been there, lots of smells for our dogs. Almost every visitor to the hotel had dogs. full service bar/restaurant, helpful with having dogs along. Cannot leave dogs alone room though. Fenced dog area within hotel, great but gate and part of fence not down to ground level so our dogs could have gotten out of area easily. grass area around hotel minimum,,but adequate. Thank hotel for supplying doggie bags.

Room Tip: With dogs ask for ground floor near an exit door.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 12, 2014
Ellen M,

Thank you, and I assure you we are taking care of the issue4 with the gate and part of the fencing in the back of the hotel. We don't want anyone's best friend to get loose! You are quite welcome for the doggie bags and I hope to see you and your best friends around more often!
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Pawhuska, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

The Holiday Inn & Suites in Charleston West Virginia is a wonderful place to stay. The staff is more than friendly, they smile, greet you and treat like they are happy you are there and they like what they do. The hotel is very clean with scrip, modern, European flair. Kimberly greats you with a pleasant attitude and across from her are a beautiful indoor pool, reflecting through a Frank Lloyd Wright want to be glass water wall art. If needed the quest laundry facility is quaint, clean and provides a bar like atmosphere with high-top table and chairs across a wall mount flat screen TV. Breakfast is served in an open cafe style area with high-top booths or counter seating. The young girls are happy to assist you with your complimentary hot buffet breakfast including, eggs, ham, sausage, oatmeal, biscuits & gray, cereal, fresh fruit, and a variety of breads. I would recommend this Holiday Inn for all traveling, whether it is for a family VC or business.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 12, 2014
BonaireScuba2014,

Thank you so very much! Kimberly and our other staff are great and it is wonderful to see them get the recognition they deserve. I thank you for the recommendation and I look forward to your future stays!
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Cincinnati, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 27, 2014

This was such a refreshing place to stay during a ten-day road trip. The hotel was impeccably run, managed, and staffed. It was spotless, had great areas to walk your dog, a fantastic pool, and people who genuinely seemed to like working there. The bar was good, the room above-average, and the value off the charts. It's in an industrial area, but suited us perfectly for access to the interstate. Very close by - easy walking distance, in the middle of factory parking lots - is the truly excellent Mexican restaurant Los Agaves. We travel to through West Virginia multiple times per year and will stay in this hotel from now on. We feel lucky to have found it.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 4, 2014
Maureen B,

Thank you for that "Refreshing Review"! I'm glad you found the time to stay with us during your long road trip. I am pleased that we were able to make your stay a memorable one and I really look forward to seeing you during your future stays with us!
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Festus, Missouri
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 27, 2014

The first reason this hotel is a great place to stay (especially with children) is the pool. There is a shallow area separate from the larger pool that is good for younger children. There is also a waterfall which provided lots of entertainment for our two grandchildren (ages 9 and 10). The pool also had a spray that could be turned on or off in the shallow area. The hotel's restaurant was convenient and the food was very good. It is a pet-friendly hotel which can be a pro or con.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review, August 4, 2014
Dear jdck,

Thank you for the very positive comments about our hotel. The pool is a great place for the kids as well as adults and we appreciate that you tried the restaurant. Pet friendly, good food, great pool, what more could you want? Do not forget about our complimentary breakfast and free WiFi and free parking. Come visit again soon.

Thanks,
S Arnold, GM
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Mooresville, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

We have stayed at the Charlston, WV Holiday Inn over the past 3 years 2-3 times per year and have always enjoyed ourselves. It is a pet friendly hotel, which we appreciate. The standard rooms and suites are comfortable and nicely furnished. The dining room has good food, the salads chicken hit the spot. The French onion soup is rich and my favorite. The offer a complimentary breakfast buffet that is fresh, hot and a step ahead of the run of the mill breakfasts. ( No instant eggs or oatmeal) ( we travel quite a bit and really look forward to this breakfast unlike so many others). We look forward to the personal interest that EACH staff member has in the quality of your stay. We happened to be there one weekend night and enjoyed the comedy club. Okay, okay most unique feature is the 17 year old bird Mosa that is in the lobby. It carries on a conversation and will whistle at ya!

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 4, 2014
Suzanne R,

Thank you so much for your continued loyalty to our hotel and the Holiday Inn Brand. We greatly appreciate your comments on the hotel and staff and our amenities. Mosa is quite happy about it as well! We all look forward to seeing you soon!
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Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 19, 2014

This renovated hotel was all around great, staff were friendly. We dined at the restaurant and it was good (much to my surprise). As with most hotels in the mountains its a mile or so from the interstate, however price and value make it worth it.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 26, 2014
Jason T,

Nice to hear we made a good impression! I am happy that your kids loved the pool and were happy to meet our parrot, Mosa. We look forward to seeing you all again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Charleston
#5 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
Official Description (provided by the hotel):
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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