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“really impressed” 5 of 5 stars
Review of Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
3.0 of 5 Hotel   |   400 2nd Ave, SW, Charleston, WV 25303   |  
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Ranked #3 of 24 Hotels in Charleston
Certificate of Excellence
Columbus, OH
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“really impressed”
5 of 5 stars Reviewed May 27, 2013

family member had an emergency visit to CAMC - so a bunch of us descended on Charleston. WV. First night in town was the night before the state high school track meet - hats off to the night person at the Holiday Inn Express in Belle (which was booked up) for helping us find a room at the downtown Best Western (which was great by the way) - Day 2 we moved to So. Charleston Holiday Inn Express because we wanted to get all the family in the same hotel. This hotel allows pets and still has smoking rooms - things that made several family members very happy.
- The hotel decor is surprisingly hip and rooms were spotless and equally hip. Since we had someone in the hospital we were given a great rate. How cool is that? Yes... there are train tracks... which means there's an occasional train - but we really didn't notice. Rooms were quiet and comfortable. Beds were great. I travel quite a bit with work and walked away impressed with the hotel and the hospitality of the staff (West Virginia folks are just possibly the friendliest, most helpful people you're going to meet anywhere - I rate them 5 stars) - The restaurant was actually quite good as well, which is a good thing, not a whole lot of options close by. Ok Mexican next door and pretty good Vietnamese 6 or 8 blocks away (but no late hours there)
Take a few minutes and check the downtown indian mound out. It's worth it.

TIP - LOOK FOR THE WINGATE INN SIGN - the hotel sets back away from the little downtown... like 5 or 6 blocks behind the indian mound - next to the Wingate Inn.

Room Tip: Ask for a room away from the tracks. Ask for an upgrade to a king/suite.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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270 reviews from our community

Traveler rating
    150
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    30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Charlotte, NC
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed May 25, 2013 via mobile

We stayed for one night while driving though town, so I cannot speak to the hotel's location. But I can speak to the hotel itself...very nicely decorated and furnished in the lobby and restaurant area. That area was very modern; not trendy like some places that look like their furniture will go out if style in a week, though.
The room (king bed) was a little on the small side, but had everything we needed, including a refrigerator/freezer.
The lobby and restaurant had the swanky feel of more upscale boutique hotels (aloft, etc.) but was still very comfortable. We would stay here again without hesitation, and would recommend it for anyone staying in Charleston.

  • Stayed May 2013
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review, June 7, 2013
bgsu3, I'm glad you enjoyed your stay, even though it was just the one night! I appreciate all the wonderful comments about our hotel's decor and interior spaces. It is great to hear from our guests and it is especially nice to know you would return and recommend us. Thank you again!
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Blairsville, Georgia, United States
1 review
5 of 5 stars Reviewed May 24, 2013

During our week stay in Charleston, WV we had an amazing experience with Holiday Inn & Suites. The lobby and pool area are absolutely gorgeous, and the restaurant/lounge is extremely clean with great food and reasonable prices. ALL staff members are very accommodating and very friendly!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review, June 7, 2013
Crystal D, Your comments are wonderful to hear, thank you so very much! I appreciate most the comments on the staff and how accommodating and friendly they were to you. I hope to see you again in the future.
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Huntersville, North Carolina, United States
1 review
5 of 5 stars Reviewed May 24, 2013

The staff, price & all the little extras made my business trip for 4 a bit more like a vacation! From the pool to the bar this place really had it all. I am not one to wonder out in strange places so I am usually suck ordering pizza or take out which is not my idea of fun. To be able to stay & play all in one location is really important to me, so thanks! I will be back!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review, June 7, 2013
Mindy C, Thank you for the compliments & I'm happy to hear you really enjoyed your stay with us. It is nice to stay in one spot and have a lot of great things to do and I'm glad that we were able to fit the bill for you! I look forward to future visits!
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Saint Albans, West Virginia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 19, 2013 via mobile

Attended a workshop here and found the renovations very well done. It had a very nice indoor pool and spa, work-out room, and large meeting and dining rooms. Staff were friendly and helpful. Lobby had an office area with computers, nice sitting areas, and large televisions. The location was close to many activities, food, and shopping options right off the interstate. I would recommend staying here again if need to be in the area.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, May 3, 2013
Angel Y, Thanks for the review and, I'm happy to hear you enjoyed the workshop you attended here. Thank you for the comments about our staff and the hotel and we would love to see you again!
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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 14, 2013 via mobile

Nice clean, very comfortable room. Not having to hunt supper for a one night stay is awesome. Nice pool and jacuzzi. Good breakfast. Not the best location, but would definately stay here again. Desk attendants were also very helpful and nice.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, May 3, 2013
cfolwell, Thank you so much for the review! I'm glad to hear that you enjoyed your stay and that you liked the pool and hot tub. Thank you for the compliments on our Restaurant and on the service from our staff. We look forward to future visits!
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Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 7, 2013 via mobile

We were attracted by the very reasonable $25 pet charge, and were delighted by the size of the suite. There was a 4 seat kitchen table, a full size refrigerator and adequately stocked kitchen (with pots, pans, plates, etc). The new modern-style furniture, 2 flat screen TVs with HD, 2 wired ports with 5 download and 1.5 up (wireless was 300k up), and great king size master bed was a nice surprise. The only negatives was the train tracks across the street (a train woke me up during the night) and the birds nesting outside our window (pretty noisy at 6:30am). The noon checkout and delicious free breakfast (it really was good!) are a real plus. We learned the property went through a $10 million renovation a year ago. It really shows.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, May 3, 2013
WesleyCPA, Thanks for the detailed review, and I'm glad to hear that you enjoyed your stay! I'm sorry about the birds, and we are looking into a humane way to discourage them from nesting so close. We would love to see you again in the future!
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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Charleston
#5 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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