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“Has vaulted to the top of the greater Charleston hotels list.” 5 of 5 stars
Review of Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303   |  
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Ranked #5 of 24 Hotels in Charleston
West Virginia
Top Contributor
101 reviews 101 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
69 helpful votes 69 helpful votes
“Has vaulted to the top of the greater Charleston hotels list.”
5 of 5 stars Reviewed June 15, 2012

This was formerly Ramada Inn, and I think has the same ownership. The move over to a HI property was a good one. The whole hotel has been remodeled. The new entrance was set up on what used to be the side, a brand new pool has been built, and the whole remodel is tasteful and attractive.

The staff was friendly, informative, and helpful. The rooms are well appointed and modern.

They do need new elevators though. The one very noticeable downside was a lovely new hotel with really slow, obsolete elevators.

The real gem in the remodel is the new pool. I was traveling with my toddler, and she loved the pool. The pool is, by far, the area's nicest. With a shallow play pool with multiple shooting yets for the kiddies. I deep pool for swimming, and heated by a waterfall flowing out of the hot tub, with a ledge for the kiddies to climb behind the waterfall. Bathrooms at the pool, pool showers, chaise loungers, very spacious. It's am amazing pool favorably comparable to most any hotel, and in my opinion the nicest in WV.

I have stayed at this property three times. Twice when it was Ramada, and now once as HI. I have never had train noise disturb me. I guess if you are a light sleeper ask for something close to the front of the property. I have also stayed at the adjacent Wingate Inn, twice, and also had no trains disturb me. I am a moderately heavy sleeper though.

Without a doubt, however, this HI is now among the top three hotels in the Charleston area. I would say it's top two, with Embassy Suites downtown, but located off the Montrose Exit in South Charleston, it's more relaxing and convenient than Embassy downtown.

I travel frequently, within the state and out of state, and I would have no hesitation in recommending this hotel to anyone, for business or pleasure.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bev K, General Manager at Holiday Inn & Suites Charleston West, responded to this review, June 18, 2012
Thank you so much for such a glowing review! I am so glad you took the time to send it to us. As a repeat guest that means a lot to us, and I'm so glad you find the remodel to be such a great upgrade from previous one. I think the pool is a great showpiece for the hotel and it seems a lot of our guest think the same. I am sorry about the slowness of the elevators, but I do have a good thing to say about them - we have recently contracted to completely renovate them and add better, faster equipment to make them up to what our guest expect them to be. I hope you drop by to see them when we have completed them.
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230 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Columbus, Indiana
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 13, 2012

Other reviewers have mentioned that this hotel has been newly remodeled - the pool is very nice, with a small exercise area right off of it. Rooms are nice sized with a microwave and a refrigerator. Free breakfast buffet with a nice variety. We had requested adjoining rooms on a higher floor and the staff was able to accomodate. Everyone nice and friendly. **The restaurant is closed on Sunday nights and there is only one restaurant in the vicinity - Mexican, which the front desk staff said was very good. We were not in the mood for Mexican food so the front desk sent us to the local mall with other recommendations.

Room Tip: I always look for higher floors - this hotel has 6 floors and we were on the 5th.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bev K, General Manager at Holiday Inn & Suites Charleston West, responded to this review, June 18, 2012
I'm so glad we were able to accommodate your request for the higher floor with adjoining rooms. I'm happy you found your stay pleasant, and that we were able to recommend a good place to eat for you. I look forward to seeing you on a future visit!
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California
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 11, 2012

What a nice surprise--the renovation at Holiday Inn properties around the country is to be commended. Job well done. Drove cross country and didn't hesitate to stay in other Holiday Inn properties because of the hotel in Charleston West Virginia.

Would always find the HI Express because it was newer and had better amenities. Not anymore--the remodels/updates are impressive for such an old chain. Fitness center as good as any SPG property as well as business center. Free internet ++ Good choice of breakfast. Laundry facitities ++ as well as redone pools (didn't use) and restaurant/bar areas(Didn't eat here).

Great Staff/Great rates/value for money and rewards program. And most importantly CLEAN and latest security for doors

Location- off of freeway, didn't hear. But did hear train. Not close to walking downtown-must drive.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bev K, General Manager at Holiday Inn & Suites Charleston West, responded to this review, June 18, 2012
Thank for your review! I am always pleased to hear that we represent our brand well, and that it makes you more at ease to stay at other Holiday Inns across the country. I appreciate the comments about our great staff and facilities. The Staff and I look forward to your return when in the area again!
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Cincinnati
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 11, 2012 via mobile

This hotel has been newly remodeled and is very nice. The pool is great and the beds were so comfy. Be sure to call for a better price. Trip advisors prices were about $40 higher than the one we got when we called them.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 4, 2012

We were in Charleston for a family reunion for 2 nights. I am so glad that we stayed at this hotel. The rooms were very clean and the beds were comfortable. The indoor pool was clean (and heated) and they had a decent workout room with updated cardio equipment and dumbells. If we decide to come back to Charleston for a future reunion or just to visit my wifes family then i will try to stay at this hotel again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 3, 2012 via mobile

This hotel is very nice the rooms are great. The pool is outstanding. We order room service for breakfast They forgot are orange juice and toast but the thing that got me the most was I took a drink if the milk and it tasted bad I then looked at the date and it was five days old. Be aware and look at the dates.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spotsylvania, Virginia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2012

I arrived to find the room I had reserved and verified with the hotel was not available. The front desk lady made some changes and did assign an acceptable room instead.

She was also helpful in pointing out some nearby places to get something for a late lunch. She also gave the the information about the eveing reception at the sister hotel.

Room service was nice at this hotel, limited menu but after getting up at 4:00am flight, it was great not having to go out for food.

My room was clean but small and the bed was not the best, even though this was supposed to be newly redone hotel.

I would stay again because of the staff and room service.

This is not a downtown hotel but in an industrial section of the city.

Room Tip: Just remember to call the day you are to arrive, even with my reservation and a call to confirm, I w...
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Charleston
#5 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
Official Description (provided by the hotel):
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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