I went to check in and my card wouldn't go through. I had a few more dollars on my card than what the receipt said, but the card was declining. The person at the front desk didn't tell me that there was a hidden $10 incident fee and she just kept trying to run my card like she didn't know. After I told her that I knew that I had enough to cover the room and taxes etc., then she told me about the hidden fee. I offered to pay for my room in cash and she said I couldn't do that. Finally, they let me pay the $10 incident fee in cash (they tried to make me pay $20 at first and I told them "No" and suddenly it was $10 again). They turned something simple into something very annoying and time consuming. Overall, the room was decorated nicely. It needed a good dusting and my feet turned black walking barefoot on the floor. There are no microwaves in the rooms, so I had to go downstairs to heat up my food. They had the lights turned off where the microwave was, so I had to pull out my little pocket flashlight to cook my daughter's food. Finally, they turned on the lights after my husband asked so we could eat, but then security had to keep an eye on us while we were just trying to eat our left overs. The teenager security guard (wanna be cop) with a black eye kept pacing all around while we were trying to eat. I've never felt more uncomfortable. It's best just to stay in your room.
- Official Description (provided by the hotel):
- Convenient to downtown Charleston, the airport and many West Virginia attractions, the Charleston Plaza Hotel invites you to enjoy comfortable accommodations, complimentary continental breakfast and value vacation packages. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 Charleston
- Charleston Plaza Motel