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“A great Place for an overnight stay” 4 of 5 stars
Review of BEST WESTERN Charleston Plaza Hotel

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BEST WESTERN Charleston Plaza Hotel
2.0 of 5 Motel   |   1010 Washington Street East, Charleston, WV 25301   |  
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Ranked #14 of 24 Hotels in Charleston
Raleigh, North Carolina
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“A great Place for an overnight stay”
4 of 5 stars Reviewed November 1, 2013

We where recently on a road trip and decided to overnight in Charleston, WV. We selected this hotel because of it's location close to interstate 64. The rooms are excellent with a very comfortable bed. The breakfast was a hot self serve style and I enjoyed all the choices that where offered. The Staff was excellent in taking care of all our needs. I would stay there again in the future.

Room Tip: Ask for a King non smoking room on the Higher Floors
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
    63
    89
    76
    42
    33
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107
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
elkton, MD, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed October 26, 2013

This hotel is what you usually expect from Best Western. Comfortable room, clean, fully stocked with plenty towels, toiletries. It was very close to the Interstate. We only stayed one night, but if we were to stay longer we would like more room to put luggage; another table, 2nd luggage rack. The lobby is beautiful. Staff is friendly.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Orlando, Florida
1 review
5 of 5 stars Reviewed October 18, 2013

We wanted to stay here to be close to everything and our family that lives here came to visit! It was a wonderful place with everything that we needed! The beautiful court house was near by, Kanawha River was near and entertaining! Watching several people row a boat, people walking, ducks in the river that reminded me of being a child when I was up at the lakes near the pier and it was so peaceful! Several restaurants around the area that was great eating! We would stay here again if the opportunity allowed us!! One of the quietest motel that I have ever stayed at! Staying here will not disappoint you and you can walk to many things around!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pocono'Mtn, Pa.
Top Contributor
71 reviews 71 reviews
42 hotel reviews
Reviews in 45 cities Reviews in 45 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed October 6, 2013

Room Cleanliness is definitely not included in their room rates. First impression of room was satisfactory, however during our 5 day stay our carpet was not vacuumed until last day, dirt and food crumbs were in plain view. Our ice bucket had water in it the whole stay. Despite repeated requests we had no coffee for the coffee maker. Just as well because it was filthy. The shower head was falling out of the wall and ceilling in bathroom was full of water stains. Some days we had clean towels and some days we did not. When we called room service for clean towels we were told they were too busy to get them for us.
Another member of our group had to have their carpet shampooed becaused it was so dirty. They made mistake of walking around room in white socks and found they had turned black on the bottom and even returned back to their room late one evening to find that the bed was unmade and the room was not even touched.

There is also a shortage of parking spaces as we had to park in another hotel's lot next to us because we returned to our room after 8:00 pm.

I guess the old adage is true " You get what you pay for"

Room Tip: Go to another hotel
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  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Hedgesville, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 4, 2013

Although not the worst experience definitely not a good one. Room was smelly, outdate and overll just dirty. I found hair in the bed which just grosses me out. The room key did not work so after having driven over 5 hours had to go back down the 9 flights and get fixed. The hallway was cluttered with the maids buggies so it was hard to manuever around.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Martinsburg
Top Contributor
67 reviews 67 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 30, 2013

We stayed here on our way to a family reunion. The rooms were nice, the staff was friendly, the breakfast had a wide variety. Overall, great stay. And they allow pets, so next time we can bring our dog! :)

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasonville, Maryland, USA
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 24, 2013

Charleston is the seat of government in WV. The Best Western there is basic, solid, with no surprises. The best part is the convenience. Located two blocks from a hospital, walking distance from the Town Center Mall and only 6 blocks from the Capitol complex and other government buildings.

Room Tip: Higher floors are more quiet.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Charleston Plaza Hotel

Address: 1010 Washington Street East, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 24 Hotels in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Charleston Plaza Hotel 2*
Number of rooms: 160
Official Description (provided by the hotel):
Convenient to downtown Charleston, the airport and many West Virginia attractions, the Charleston Plaza Hotel invites you to enjoy comfortable accommodations, complimentary continental breakfast and value vacation packages. ... more   less 
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Also Known As:
Super 8 Charleston
Charleston Plaza Motel

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