I can't say enough nice things about the staff that work at this location, the rooms are newly updated and the location is very convenient. Unfortunately the Internet service went down shortly after we checked in for a 2 night stay. The front desk personnel were sincerely working to get the service back in operation but they commented that this has been a reoccurring problem and they weren't getting the support to get it resolved.
I've stayed at this property many times in the past years but I had to check out early because Red Roof customer service and the ISP provider were very indifferent when I called to see if the service would be repaired during the second day of our stay.
My compliant isn't with this location but with the Red Roof Inn Redi-Card Customer Service and the ISP technical support. I phoned both of these contacts and I feel that neither one of them cared to much about thier roles in customer service.
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- Also Known As:
- Red Roof Inn Charleston - Kanawha City Hotel Charleston
- Charleston Red Roof Inn