This hotel is located very close to the freeway which is a good thing and a bad thing. Easy to find, but a little noisy with the traffic. One person working the front desk, very nice but very slow check-in process as hotel was full. The person in front of me was coming back to the front desk because the room they were assigned was not serviced. Luckily he didn't give them my room! I got the keys, and headed up to the room. Very surprised by the laminate hardwood floors. It was a very modern looking room. The bathroom was a tight squeeze and within five minutes unusable. My husband went down to get a plunger but was told by the front desk guy he was alone and couldn't shut down the office to get it until people stopped coming to check in. We waited nearly 45 minutes until my husband went back down to see if was less busy. We got the plunger and serviced it ourselves. Unfortunately the toilet was a slow running toilet, and even when unclogged, it still had issues with flushing. The bathroom itself was a little unclean, as there were hairs on the floor and on the bathroom shower walls, but there were no other rooms to move to, so we stayed there and dealt with it. At checkout we let them know of the issues, and they noted it but once again gave no discount or apology. Not going to recommend this one to others unless they do a better job of cleaning it and staffing it properly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I apologize for the issues you had during your stay. When we expect to be busy I try to have extra coverage or I work late myself. I do understand your frustration. I have addressed the issues with your room with my staff. I ask that if you are ever back in the area to give us another try to redeem ourselves. We do appreciate you taking the time to tell us about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.