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“great!” 5 of 5 stars
Review of Charleston Marriott Town Center

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Charleston Marriott Town Center
3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301   |  
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Ranked #9 of 24 Hotels in Charleston
nyc
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
161 helpful votes 161 helpful votes
“great!”
5 of 5 stars Reviewed October 19, 2006

we were in charleston for a wedding and stayed at the marriott. driving up, the property does not look that impressive, but it's a different story when you walk through the doors. the lobby is open, spacious, clean and elegant. we were pleasantly greeted and quickly checked into our non smoking king size room. the bathroom had marble floors and the shower was spotless. the bed was HEEEAVENLY. i love that hotels these days are competing with one another to see who has the best beds. but we slept very well on the beds. as we were only in town for one night, we didnt get to explore much. but we did do the brunch buffet in the restaurant adjacent to the lobby and had a great experience there. everything tasted like good homemade goodness and the prices were affordable at about $9/person. the hotel is not an over the top luxurious place, but it is clean, safe, efficent and overall very comfortable.

on a random note, west virginians are SOOOOOO nice! being from nyc, my fiance and i were a bit taken back at first. but it was very nice :).

  • Liked — the beds, friendly service, breakfast buffet, easy parking
  • Disliked — hm, nothing!
  • Stayed October 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    99
    127
    69
    23
    5
See reviews for
60
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22
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
danville, va
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2006

My husband and I really enjoyed our stay. The room was very updated and comfortable. The staff was super friendly. It is very convenient to the Towne Center Mall(across street), the river, Municipal Auditorium and Civic Center(across street). Everything is within walking distance, but if you don't want to walk, they are very generous with their shuttle.

  • Liked — view and shuttle
  • Disliked — had to pay to park & no concierge level on weekends
  • Tips/Secrets — Stay in upper room
  • Stayed October 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh,NC
Top Contributor
66 reviews 66 reviews
48 hotel reviews
Reviews in 32 cities Reviews in 32 cities
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed August 7, 2006

We stayed here after a half-cross-country week on the road, and this was the last hotel we stayed it. Overall it was the best. We paid $52 via Priceline for a Saturday night stay. We arrived fairly late to find the hotel very busy. They were hosting not only a high school reunion, but a business convention as well. There were a few of us in line to check in, but immediately they sent an extra person to check us in, who could not have been nicer. He was considerate of us being alone and in a hotel with a lot going on, and assigned us to a room high up. We got a king non-smoking like we wanted. We paid the small parking fee, and parked in the garage right at the hotel. Hungry and tired, we went to the hotel bar for something to eat. They were very very busy and despite the waitress being overwhelmed, she was thoroughly delightful. We had some drinks and an appetizer and enjoyed the smoke-free environment. Upstairs in our room we sank into the most comfortable bed we've ever slept in. I felt like I was in my own private cocoon. They had a brochure for the bedding items, and I can see why....they're so wonderful. The next morning we both enjoyed the wonderful shower. My husband proclaimed it the best of the trip.
I have no idea why this is not considered a 4 -star hotel. It has to be a lack of valets and concierge, because the room itself, the bed, the shower, the amenities...all are very 4-star.

Stayed July 2006
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Top Contributor
152 reviews 152 reviews
60 hotel reviews
Reviews in 61 cities Reviews in 61 cities
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed July 2, 2006

We (myself 42yrs, friend 38yrs and our two daughters 9 years old) stayed at this property on a Saturday night holiday week-end. The property was good by Marriott standards, clean and had the new bedding. Some areas could have used updating. Pool and Fitness center very nice, and open late, pool crowded on our stay. The best feature of this hotel is proximity to the shopping complex across the street, loads of nice stores and restaurants. You can even get your nails done! Room service HUGE disappointment, had to go get our own dessert!!!!! Lack of staff! Parking $6.00 additional. Great place for a city stay!!!!

  • Stayed July 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2006

Spent one night at this Marriott on our way to Kentucky. This was a very good choice. The hotel was very clean. Rooms were a nice size and so was the bathroom. Beds very comfy as they are at all Marriotts. Found the restaurant to be very good for our late mid-day meal, Grilled Reuben was delicious! You will not be disappointed.

  • Stayed April 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, WI
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 2, 2006

My husband and I stayed one night. Friendly service. Clean, comfortable accomodations. We loved the bed. Nice size bathroom. Adequate fitness center. I wish more hotels were like this.

  • Stayed February 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 12, 2006

Between October of 2005 and March 2006, I spent about 21 nights at the Marriott Charleston Town Center over the course of about 10 stays. I would describe this as a very middle of the road, full-service Marriott. The location is in the heart of the civic-center district of Charleston and is directly across the street from the mall. The lobby is in good condition, but a bit dated.

One area where service suffers a bit is the front desk, often times I have found more trainees working than veterans, which can lead to extended check-in times. I would recommend trying to check-in before 6 PM if you desire a non-smoking room. I understand that in all hotels they sell out first, but here the situation seems to be a bit more acute.

The standard rooms have yet again that middle of the road feel. Bed linens have been updated recently and the beds are comfortable. The bathrooms are clean, but again do have a dated appearance.

One area of kudos goes to the excellent evening room service staff. Good service is available until midnight and the staff does go above and beyond to make sure you are comfortable and well taken care of.

The concierge lounge is average for a Marriott. Free beverages are available throughout the day and it allows for a free continental breakfast in the morning. Usually eggs and waffles are available too. In the evening the lounge has a large TV and hot appetizers available with free beverages; alcoholic beverages are charged.

Considering it's Charleston, WV, the Marriott is probably the best place to stay in town. It get's an average rating compared to the universe of hotels, but is the number one choice for the area.

  • Stayed March 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Charleston
#10 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Charleston Marriott Town Center, a vibrant hotel located in downtown Charleston featuring 352 guest rooms. Following our multimillion dollar renovation, the guest rooms now include enhanced amenities, new furnishings, and upgraded wireless Internet. Travelers will enjoy the hotel’s well-equipped fitness center, as well as a generously sized indoor pool and sauna. As one of the premier hotels in Charleston, WV, we feature Brick Salt Bar + Kitchen, one of the capital city’s best culinary destinations. Our hotel also serves Starbucks beverages and treats. An on-site business center and complimentary WiFi access throughout the first floor streamline business, and with generous event space, our hotel is regarded as the perfect capital city venue for any event. Not far from Yeager Airport, our on-request guest shuttle puts travelers within walking distance to downtown Charleston destinations. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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