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Marriott Charleston Town Center: Traveler Reviews


Marriott Charleston Town Center
200 Lee Street East, Charleston, WV 25301
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Traveler Reviews

78% Recommend
3.5 of 5 stars 44 reviews
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Midde of the road Marriott

Marriott Charleston Town Center

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3 of 5 stars
vandalby 10 contributions
Chicago, IL
Apr 12, 2006 | Trip type: Business
8/9 found this review helpful

Between October of 2005 and March 2006, I spent about 21 nights at the Marriott Charleston Town Center over the course of about 10 stays. I would describe this as a very middle of the road, full-service Marriott. The location is in the heart of the civic-center district of Charleston and is directly across the street from the mall. The lobby is in good condition, but a bit dated.

One area where service suffers a bit is the front desk, often times I have found more trainees working than veterans, which can lead to extended check-in times. I would recommend trying to check-in before 6 PM if you desire a non-smoking room. I understand that in all hotels they sell out first, but here the situation seems to be a bit more acute.

The standard rooms have yet again that middle of the road feel. Bed linens have been updated recently and the beds are comfortable. The bathrooms are clean, but again do have a dated appearance.

One area of kudos goes to the excellent evening room service staff. Good service is available until midnight and the staff does go above and beyond to make sure you are comfortable and well taken care of.

The concierge lounge is average for a Marriott. Free beverages are available throughout the day and it allows for a free continental breakfast in the morning. Usually eggs and waffles are available too. In the evening the lounge has a large TV and hot appetizers available with free beverages; alcoholic beverages are charged.

Considering it's Charleston, WV, the Marriott is probably the best place to stay in town. It get's an average rating compared to the universe of hotels, but is the number one choice for the area.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay March 2006
  • Member since April 12, 2006
  • I recommend this hotel for Young singles, Older travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Why chance another hotel

Marriott Charleston Town Center

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4 of 5 stars
commoncourtesy 7 contributions
Ohio
Mar 25, 2006
5/5 found this review helpful

My family stayed here for one night as we were driving through, we got in late. Staff was very friendly. The only thing that stinks is having to pay for parking in a garage that is next to the hotel, but you can't enter hotel from it. With the new Marriott bedding, beds are very comfortable. Make sure you take room key with you when checking out to get out of parking garage.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent Place to Stay

Marriott Charleston Town Center

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5 of 5 stars
westindan 68 contributions
Pittsburgh
Nov 15, 2005
4/4 found this review helpful

Excellent all the way around. Great clean rooms, excellent front desk staff and the shuttle service is wonderful. Right accross the street from the Charleston Towne Center Mall. Every time an employee saw us anywhere in the building we were greeted with a friendly hello. The pool is great also. All around great place to stay.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2005
  • Member since August 23, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great stay

Marriott Charleston Town Center

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5 of 5 stars
NetherlandsMike 5 contributions
Coevorden, The Netherlands
Oct 29, 2005
5/5 found this review helpful

Everytime we're in the Charleston area, we return to this hotel. It is simply excellent. The location is unsurpassable, in the middle of downtown, across the street is a shopping mall and the interstate is close by. The rooms are comfortable by any standard and offer great city views (be sure to request a high floor room!). Parking is available in the adjoining garage (small daily fee).

We are always pleasantly surprised by the attentive and friendly staff. There is nothing they can't do for you and they make you feel right at home.

The hotel has two restaurants. Tarragon is arguably WV's best restaurant. It is GREAT! It's not cheap for Charleston standards ($ 80 for 4-course dinner) but it is worth every dime. The other (Allie's American Grille) is more casual, but still very good. Nice atmosphere and extensive menu. The Rumanian waitor made us feel at home!

We love the Marriott so much, we decided to have our wedding here in 2006. This hotel deserves it!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2005
  • Member since October 29, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent hotel - close to everything

Marriott Charleston Town Center

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4 of 5 stars
traveldell 12 contributions
Nashville, TN
Oct 1, 2005 | Trip type: Business
6/6 found this review helpful

* I am a business traveller

This hotel is excellent and has everything I need. The hotel is fully featured and has great ammenities and decor. Would always stay here from now on in Charleston.

Excellent workout room (6-7 machines, weights) with sauna, pool and hottub. Location is on Lee Street and across from the big mall. It is also across from Chili's and Outback. Awesome location. The food on site is excellent again. Breakfast was only $9 for a full buffett and chef cooked eggs, etc. I got full on the fruit since it was so big and diverse. The lunch and dinner menu was vast but I chose not to eat there.

The rooms were solid and of nice size. Had everything including internet for $10 wired not wireless. Cleanliness was 100% and the staff was nice. Parking is free in the hotel and it is a covered garage.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2005
  • Member since September 19, 2005
  • I recommend this hotel for Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Marriott Charleston Town Center Also Known As

Address: 200 Lee Street East, Charleston, WV 25301