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“Nice marriott” 4 of 5 stars
Review of Charleston Marriott Town Center

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Charleston Marriott Town Center
3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301   |  
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Special Offer
FREE Wi-Fi
Ranked #10 of 24 Hotels in Charleston
Certificate of Excellence 2014
Cincinnati, Ohio
Top Contributor
89 reviews 89 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
59 helpful votes 59 helpful votes
“Nice marriott”
4 of 5 stars Reviewed June 11, 2014 via mobile

Stayed here with Hot Rod Power Tour venue. Well organized getting huge number of people checked in and directed to their destination in town. Rooms clean but showing some degree of wear. Only downside street side room can be noisy and bar across window made it difficult to get ventilation into room. My main complaint is the outrageous charge for internet access. Don't like paying to park either but to pay for internet is just not right. Sorry but have noticed by asking at the desk that the corporate line is to charge the customer for internet.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, June 13, 2014
Thank you for taking the time to give us your feedback in regards to your stay at the Charleston Marriott Town Center. Your positive responses will be directed to those who made your stay brilliant. The full service brand Marriotts are still required to charge for internet but other Marriott brands such as Courtyard, Fairfield Inn, Residence Inn and others do provide free internt and most also have free parking. Thank you again and we hope you choose us again for your next stay..
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353 reviews from our community

Traveler rating
    109
    137
    74
    27
    6
See reviews for
66
71
23
135
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Annapolis, Maryland
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 4, 2014

This hotel very well maintains the excellent quality of a Marriott hotel. Staff are helpful and courteous, and show an interest your satisfaction. The hotel room is very nicely appointed and clean. They offered an excellent price on the rooms due to the conference. The Gauley Room restaurant offers excellent food, and is a bit pricey ($4 for a cup of tea or coffee). The Brick Salt Bar & Kitchen is a great alternative for a continental breakfast at a reasonable price. The conference facility is well maintained and comfortable. Lunch was served to us at the conference, and staff were efficient and professional. Food was better than most conference foods. The break foods were always ready on time. Offer shuttle service to/from the Yeager Airport, and to locations upon request.

Room Tip: large mall directly across the street with Macy's and Sears as the anchors. There's not muc...
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Green Features: they provide a recycle bin in your room, and offer the option to not change the bedsheets and towels on a daily basis.
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, June 6, 2014
Thank you so much for your positvie comments. It is our pleasure having you as a guest and it is always great to get feed back in regards to great customer service. Thank you again
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MAYSVILLE, KENTUCKY
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 2, 2014

We have stayed in fancier properties but none that were friendlier ! The hotel is going thru a remodel and there was construction ongoing but it did not interfere with our visit. The front desk staff was super and answered all our questions accurately. The location is right across from the mall, next to the convention center and within walking distance of a large cinema as well as many restaurants. We used the transport van available at the hotel and Keith gave us good advice about the area as well as pick up and delivery right to our destination. Don't skip the breakfast buffet - it is full course cooked to order complete with fruit, pastries and grits !

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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steve L, General Manager at Charleston Marriott Town Center, responded to this review, June 3, 2014
Thank you for taking the time to give us this oustanding feedback in regards to your stay. It is very important that all areas of the hotel meet and exceed your expectation and based on your omments we were able to do that for you during your stay. Thank you again.
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Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 1, 2014

This hotel is in the downtown area across from the mall. It has a bar and eatery downstairs. The rooms are smaller and older but clean. The eatery and bar serve great food and drinks. I would stay here just for the food. The location is quite nice and within walking distance to many eateries. The staff were great.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, June 2, 2014
Thank you for your very positive comments in regards to the food and the great service. We are very dedicated to service excellence to all our guests and when we receive comments that support our efforts for great service we know that we are going in the right direction. Food quality is a high priority for the hotel and your comments in regards to excellent food will be given to the Chef to share with the entire kitchen staff. Thank you again and we look forward to your next stay with us.
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Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 29, 2014

The hotel is in a prime location as it is connected to the mall and within a short walking distance to many restaurants and bars. As my experience with other Marriotts, it was very clean and comfortable. The minor downside is it is a bit pricey for West Virginia standards. I would happily stay again.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, June 2, 2014
Thank you for taking the time to provide us feed back in regards to your stay. We appreciate all the positive things you commented about and we look forward to having you as our guest again in the future. Thank you again.
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Bengaluru (Bangalore), India
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stayed at this hotel for one night on our way back from Niagara Falls. This hotel is situated bang in the middle of the downtown, about 1.5 miles from Capitol Building and couple of blocks from river. In addition, the towncenter mall is right across the road which makes the location perfect.

Coming back to the title, Brian greeted us at frontdesk. He recognized my platinum status, apologized for Concierge lounge closure and offered breakfast in the restaurant. Since we were 4 adults, I asked if getting a bigger room was possible. He was really helpful offering us many different combinations and ended up offering a huge room almost like a 2 BR suite!! This was a huge upgrade and I want to recognize Brian for going the extra mile ensuring we have a comfortable night. Thanks Brian!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, May 29, 2014
That you so much for outstanding comments in regards to our facility and service. I will make sure your comments in regards to Brian are passed on, as well as, he will receive an actual copy of your letter. Thank you again.
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Harrisville, West Virginia
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 27, 2014

This is a wonderful place to stay downtown. Great location, easy access to highway and close to many local attractions. The hotel is top quality with great service. Employees were friendly and very helpful.

Room Tip: Higher floors show a great view of the city.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, May 29, 2014
Thank you for your kind remarks about the hotel. Our goal is to provide the best service possible and a clean and well kept product. Thank you from letting us know we hit the target. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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