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“Convenient to Civic Center” 5 of 5 stars
Review of Charleston Marriott Town Center

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Charleston Marriott Town Center
3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301   |  
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STAY FOR BREAKFAST
Ranked #10 of 24 Hotels in Charleston
Certificate of Excellence 2014
Charlottesville
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Convenient to Civic Center”
5 of 5 stars Reviewed March 8, 2014

Our room was very clean and plenty of pillows and towels and good bedding, duvet. The hotel had a restaurant downstairs so the need for a refrigerator and microwave wasn't necessary, although I like to have the option in the room. We got out and walked through downtown and were able to walk appy 150 yds to the Civic Center to see the concert we had tickets for.

Room Tip: King room, if you're a solo or with your spouse/sig. other.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, March 11, 2014
Thank you for taking the time to provide us with the very positive feed back. The entire staff works very hard to make sure that every guest has a perfect stay. Your comments will be shared with the staff as they enjoy hearing from individuals like yourself that reinforce that all the hard work is being noticed and acknowledged. Thank you again and we look forward to serviing you again as our guest.
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353 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
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English first
Pikeville, Kentucky
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 5, 2014

Recent renovations have added new life to the public areas and guest rooms at this longtime downtown Charleston hotel, but what really makes this star hotel shine is the staff. The front desk, housekeeping and food and beverage personnel all seemed truly committed and interested in their jobs and in superior guest service.

My only complaints would be the lack of a valet parking option and no bell service in the hotel. Other than that, this easily's Charleston best hotel choice.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, March 7, 2014
Thank you for taking the time to provide such positive comments in regards to the hotel product and your extreme praise for the entire staff. As a hotel we are committed to provide outstanding service to all guests and it is always a pleasure to hear that we met or exceeded a guests expectations. Thank you again and we look forward to your next visit.
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Jefferson City, Missouri
Top Contributor
106 reviews 106 reviews
27 hotel reviews
Reviews in 49 cities Reviews in 49 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 3, 2014

Attended a large convention in this charming town. However, my room was not serviced during my two night stay. Rather surprised as the convention was an important one for the city. Also, the room experienced alot of interstate noise - which I didn't expect because I was seemingly away from the interstate. However, due to a very early plane, the front office staff were very accomodating and went above and beyond to ensure I had adequate transportation to make the flight. Also, the water issues were still being experienced in town - the bottled water provided by the conference and the hotel was appreciated. I did not attempt any meals while at the hotel, but others seemed to be enjoying including a large wedding party and many convention attendees.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, March 5, 2014
Thank you for all your helpful comments in regards to your stay at the Charleston Marriott. It was our pleasure in helping to insure that you made your flight which was early in the morning. Every room is serviced daily and I will follow up with housekeeping to see if there was a reason why your room was missed and if so you still should have been notified about the situation and given other options during your stay. I do apologize for any inconvenience this may have caused you. Please give me a call personally before your next stay so I can upgrade you do to our failure to service your room. Again thank you for taking the time to help make us evern better in all areas.
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Birmingham, Alabama
Top Contributor
114 reviews 114 reviews
69 hotel reviews
Reviews in 71 cities Reviews in 71 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 1, 2014

One thing I have got to say… I think its ridiculous not to let your food delivery, not to allow them to bring the food to the rooms.
The reservation deskman, came across as curt, rude.
It really but a damper on our stay.

Also, the walls are thin… can hear a lot going on around you… walls vibrate when doors shut …
not very comfortable.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, March 3, 2014
Thank you for taking the time to give us feed back that can help us to improve and also allows me to respond to issues that you may have encountered. We have a responsibility to minimize noise as much as possible and will address this issue with security and also look into ways that we may be able to help reduce noise isses. Not allowing individuals who are not paying customers to enter the rooms areas is strictly a safety issure for you and all other guests. Although individuals may say they are there to deliver food there is no way we could absolutely be sure that is their intention. Therefore it is best for everyone from a security standpoint to not allow individuals to freely roam the hallways. I hope this helps you with this issue and next time please let us know and we would be happy to deliver food or any other items to your room. Thank you again forl your feedback.
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Lorain, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 15, 2014

We were in route to Charlotte and decided to stop in Charleston to avoid the snow in the mountains. The room we had was nice (expensive) but it smelled musty. When we checked out, we turned in our room keys. Big mistake bc you need it to get out of the parking garage, which they never told us when we checked out. If you don't have it you have to pay $12 cash to get out, which you already pay when you check in. I felt like they try to nickel and dime you for amenities you get at other hotels, which surprised me bc the room wasn't cheap!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 17, 2014
Thank you for your very important feedback. We are glad that you choose our hotel for your stay. I have sent a cleaning team to the room you stayed in to check out the musty smell and it will be corrected. I am sorry that you did not have your key to exit the parking lot as that is a high priority for host to let all guest know at check out to keep their keys to exit the parking lot. We do have an help button at the gate that would have allowed you to exit and if you send me your address I can reimbures you for the parking charge. Thank you again for your comments it truly does help us become an even better hotel for your next stay.
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Ridgeley WV
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 13, 2014 via mobile

Stayed one night for business. My 2 previous trips I stayed at the Hampton. Great room, free parking, breakfast and internet - BUT - and this is a huge but - rooms facing the interstate are very noisy. So I went to the Marriott. Quiet! Nice breakfast bar - with a charge. Covered parking - with a charge. WiFi - with a charge. It's convenient being directly across from the mall and I did get a great night's sleep - but prepare for fees that other hotels provide as part of the nightly room rate.

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 17, 2014
Thank you for taking the time to give us feedback that will help us to continue to improve on our service and product. I certainly understand your concerns about charges that you do not receive from select service properties. I do appreciate you acknowledging the difference in product and service that you received. We do provide package rates that include these services which reduce the cost considerably. Thank you again we look forward to a return visit and it is our pleasure to serve you.
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Gray, TN
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2014

Pros: Location, friendly staff, and pool. It was really romantic swimming in the indoor pool and watching the snow fall outside the glass doors. The beds were nice and rooms very clean. The woman who cleaned our room (Kate or Katie, if you're reading management) was lovely and accommodated our schedule. When I mentioned to her that we both take creamer in our coffee she filled our tea chest with creamer for the next morning. The coffee/tea chest is another one of the pros. The chamomile tea is delish.

Cons: The walls really are paper thin. I had seen other reviewers mention the sound but it is BAD. You can make out entire conversations in the next room, word-for-word. I recommend ear plugs or a white noise machine for night. Other reviews have also mentioned the additional charges for internet and parking.

I was travelling with a little girl who wanted a "big city" trip with a pool. This hotel was perfect for that. A literal stone's throw from the big three-story mall AND an indoor pool in the middle of winter. If you travel with a child ask for a room on one of the top floors. They will love it.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 12, 2014
Thank you for taking the time to give us your feedback. We appreciate your kind comments in regards to our staff and the service they provided. We will continue to work on the noise from adjacent rooms. Again we thank you for all your positive comments and always appreciate guests letting us know how we can improve. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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