This is a well maintained hotel with comfortable beds. However, for people used to Marriotts, things don't work as well as expected.
After making the reservation online, we called to ask if the concierge lounge would be open for breakfast during the weekend of July 4th. We were told that the concierge lounge was closed so no breakfast would be served there. Also, unlike other Marriotts, there were no complimentary coupons for breakfast in the dining room to compensate for this. Therefore, we booked a room with a breakfast package which cost $10 extra per night. When we got to the hotel, we learned after checking in that complimentary coupons would have been available if we hadn't booked the breakfast package.
We did get complimentary wine and cheese delivered to our room at the time requested. However, even though there were 2 guests registered in the room, we were only given one wine glass. While sipping our wine and eating the cheese, we realized we hadn't been given the Visa gift certificate we were supposed to receive at check-in for using our Visa card to book the room. When we went down to the front desk to request this certificate, it was promptly given to us. There were a couple other examples where things did not work as smoothly as at most Marriotts.
A real bright spot of this hotel is the restaurant, Whitewater Grille. The waitresses and dining room manager made us feel very welcome and provided excellent service. The food was good.
The problem with the long elevator waits, as mentioned in other reviews, still exist. Also, make sure you take a room key when you leave the hotel to be able to exit the parking garage without being charged again. You then give your key to the parking cashier.
- Official Description (provided by the hotel):
- Charleston Marriott Town Center, a vibrant hotel located in downtown Charleston featuring 352 guest rooms. Following our multimillion dollar renovation, the guest rooms now include enhanced amenities, new furnishings, and upgraded wireless Internet. Travelers will enjoy the hotel’s well-equipped fitness center, as well as a generously sized indoor pool and sauna. As one of the premier hotels in Charleston, WV, we feature Brick Salt Bar + Kitchen, one of the capital city’s best culinary destinations. Our hotel also serves Starbucks beverages and treats. An on-site business center and complimentary WiFi access throughout the first floor streamline business, and with generous event space, our hotel is regarded as the perfect capital city venue for any event. Not far from Yeager Airport, our on-request guest shuttle puts travelers within walking distance to downtown Charleston destinations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Priceline, Orbitz, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Charleston Marriott Town Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Charleston Town Hotel Charleston
- Charleston Marriott