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“Much Improved” 4 of 5 stars
Review of Charleston Marriott Town Center

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Charleston Marriott Town Center
3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301   |  
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STAY FOR BREAKFAST
Ranked #10 of 24 Hotels in Charleston
Certificate of Excellence 2014
Worcester,UK
Top Contributor
61 reviews 61 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
“Much Improved”
4 of 5 stars Reviewed September 4, 2012

Rooms are much better than before
Lobby under refurbishment and nearly finished. It will be beautiful with log fire and sofas
Gym and pool OK
Bar is great - staff still remember you after > 1 year!
Perfect location to walk to nearby restaurants
Expensive but busy - must be the going rate!

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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353 reviews from our community

Traveler rating
    109
    137
    74
    27
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
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English first
Cincinnati
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2012

Check in process is smooth and effortless, however I don't recall the parking fees being disclosed during reservation or check in ($12/day). Lobby being renovated, was not able to see or experience the new look. King room was located on the 16th floor (highest) and did not receive a good nights sleep due to constant humming of machinery and air conditioners. Pillow selection for a king bed was inadequate and very soft (no neck support). Our option was to sleep with the decorative pillows or double up on the smaller pillows.
Love that Marriott is updating all properties and giving a fresh clean look - the fabric colors and texture selections are nice. The bathrooms are nice as well.
We had breakfast at the Whitewater Cafe and they had a range of selections - the best deal was the all American - $10 includes 2 Eggs, Meat, Bread, Potatoes, Juice and Coffee!
We'd stay again when visiting the area, there's a mall right across the street - be sure to request a room on floors 10-14 for a view with minimal noise.

Room Tip: 15th and 16th views have obstructed view of concrete balcony wall and additional noise from rooftop...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown wv
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 7, 2012

I stay in this hotel twice a week and am very familiar with it, as well as other marriott properties. The location is the best in Charleston (right accross the street from the mall) and close to several restaraunts, both casual and find dining. The gym and indoor pool are very nice. The hotel is older, but the rooms have been recently renovated and they are going to renovate the lobby this fall. The best part of the hotel is the service. The concierge lounge attendants are wonderful with Carmen in the evening and Brian in the monrings. They will make you feel quite at home. Downtown charleston is very nice and quaint and the hotel is only 4 blocks from the historic capitol street with many drink and dinner options, with some lively nightlife. My only complaint is the wireless service in the rooms is somewhat slow and needs updating. 1-13mb/sec is common. The lobby is much better to get a good signal.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Top Contributor
106 reviews 106 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed August 6, 2012

We stopped here last minute en route to PA. They are undering going a renovation (mostly complete) and the rooms and lobby were fresh, stylish and clean! Keith, who could not be more friendly, helped us to our room and pointed out certain things in the room. Even though there was a private party on site, we never heard any loud music or late-night partiers. The next morning we had the breakfast buffet. Our server was also very friendly and we enjoyed the wide variety of hot and cold foods. As we checked out, another staff member helped us to our car and she was again, very friendly. More than I can say for the people here in Pittsburgh so far....

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corbin, Kentucky, United States
Top Contributor
94 reviews 94 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 3, 2012

Had a great overnight stay at the Marriott in Charleston. Our room was clean and very comfortable. The mall was really close and enjoyed shopping that evening. The breakfast bar was really good and started our day off well. Great place to spend the night!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accokeek, Maryland
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 25, 2012

This was my first time ever in WVa and the staff of the Marriott made my stay "worth the trip". Having flown in on a propeller plane, I was tired and a bit frustrated. The staff of the Marriott greeted me warmly. Although my room was not ready yet due to my early arrival, they provided excellent concierge service and gave me great information for dining and relaxing. Throughout my stay, all the staff were very friendly - having delightful conversations when time permitted and getting to know the desires of the guests. Although no complimentary breakfast was provided to all guests, as was other hotels in the surrounding area, I still highly recommend this hotel!

Room Tip: Choose a room on floors 14-16 - great view of the mountains!
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, SC
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 21, 2012 via mobile

Right off the interstate, and it's across from the mall and Civic Center. Clean, affordable and worth a stay if Charleston is a stopping point.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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