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“Great place to stay” 5 of 5 stars
Review of Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301   |  
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Ranked #11 of 24 Hotels in Charleston
Johnstown, Pennslyvania
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
57 helpful votes 57 helpful votes
“Great place to stay”
5 of 5 stars Reviewed 2 days ago NEW

Stayed here with a bus group on way to Nashville. Best place we stayed the entire trip. Excellent staff especially the breakfast staff. They did a great job taking care of 40+ people at one time. Room was super clean. Pool area was a great place to socialize with fellow travelers.

  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, yesterday
Dear Mrsosci,

We were so happy to host your bus group and were also pleased to hear that we exceeded your expectations, and we appreciate your kind remarks about our breakfast service. Thanks for choosing us for your stopover in Charleston and we hope that the rest of your trip was just as enjoyable!

Sincerely,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    55
    74
    37
    12
    3
See reviews for
36
31
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70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 of 5 stars Reviewed 3 days ago NEW

The Holiday Inn Express surpassed my expectations. We always have a great experience. This will be our hotel of choice for many years to come. The property is always well managed and clean. The staff is consistently helpful and friendly.Thank You Holiday Inn Express Charleston-Civic Center, WV.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, yesterday
Dear Travellgnite,

Thanks so much for the wonderful review, your thoughtful comments about our staff service and cleanliness are also greatly appreciated. We're glad we have become your first choice for lodging in Charleston and look forward to seeing you again on your next visit!

Kindest regards,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I would say they need refrigerator and microwave in the room that's the only thing they are missing. Other then that is really nice hotel.i would recommend this place to all of my friends and family. And it's right in the middle of the downtown area so u alot of options for restaurants and bars.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, yesterday
Dear Navjot G,

We really aprreciate the great review and thank you for each of your kind comments about service, quality, and location. Please come back and see us again soon!

Sincerely,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Checkin was quick and easy. checkout was 12 noon and my meeting would not be over till then so I asked for a late checkout, no problem! the room was well appointed and clean. the bed was very comfortable. The breakfast was normal for a hotel (good) and there was plenty of seating. I would stay there again if in town.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 6 days ago
Dear William B,

Thanks so much for the recent review. We always enjoy hearing from our guests, especially when we have exceeded their expectations. We appreciate each of your nice comments about our service, cleanlieness, and our great breakfast.

Looking forward to your next visit with us!

Kindest regards,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 1 week ago

Rachel was very helpful with directions back to the interstate. Construction had detour the I64 on ramp. The breakfast staff during a busy hour took time to locate tray for me to carry items back to our room. Also she was busy clearing and cleaning tables. The shuttle was going nonstop back and forth to the airport.if you want to fly out of Charleston this would suit your needs.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 6 days ago
Dear agartequinn,

Just wanted to let you know how much we enjoyed and appreciated your recent review! Your kind remarks about our front desk associate Rachel, our excellent breakfast and shuttle service have been conveyed to the rest of our team. Thanks so much for taking the time to share your experience and we look forward to seeing you again soon!

Sincerely,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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Wescosville, Pennsylvania
Top Contributor
367 reviews 367 reviews
43 hotel reviews
Reviews in 159 cities Reviews in 159 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice place to stay, it was clean and the staff was friendly and helpful, even gave us a few great suggestions of places to eat and see along with directions. The place appears to recently renovated though I can't say that factually. Close to I79. They will even shuttle you downtown or to the airport etc. It was just what we were looking for.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 1 week ago
Dear tank1050,

We appreciate the great review and each of your thoughtful comments about our staff services and location. Thanks for your business and we hope to see you again soon!

Best regards,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keyser, West Virginia
Top Contributor
105 reviews 105 reviews
26 hotel reviews
Reviews in 57 cities Reviews in 57 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This could have been nothing extraordinary, but the front desk staff showed professionalism, courtesy, and friendliness that made our stay memorable. The rooms are clean and the comfortable. They have a large breakfast area that didn't even get crowded during a very busy time (tour bus group).

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 2 weeks ago
Dear Jeschultz,

We would like to say thanks for the great review and for each of your compliments about our staff and accomodations. We appreciate your business, and should your travels bring you back to Charleston we hope you will choose us again!

Sincerely,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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