We are Platinum Holiday Inn guests, and this was the first time we were significantly inconvenienced by a breakfast crowd. We understand that the location of the hotel, makes it attractive to large organized groups attending conventions, etc. However, both my husband and I had to stand in line 10 minutes to get our breakfast. I saved a table, while my husband stood in line and then when he came to the table, I stood in line for 10 minutes. Conventions and large organized groups cannot be avoided. Nevertheless, because these groups often have a schedule requiring them to be finish breakfast at a somewhat predictable time, it would have been helpful if the we were told when we checked in what time(s) the breakfast crowd could possibly be the worse. We came down to breakfast at 7:30 AM and didn't leave until 8:10 AM; we noticed that by 8 AM, most of the crowd had left for their scheduled activities. Our schedule is flexible enough to eat breakfast at our convenience. To add to the confusion, we noticed a group of 4 people who had brought their luggage into the dining room, making it even harder for people to navigate. Like us, they were probably not expecting the large crowd.
I felt that the arrangement of the food, all in a row, with a single line, slowed down the process. Having the garbage receptacle at the beginning of the line made it necessary for those finished with breakfast to cut in front of people in order to dispose of breakfast leftover. A more efficient arrangement is needed.
Having the coffee table separate from the food is great. However, would it be possible to move the sugar, cream away from where the coffee is dispensed so other people can get their coffee without having to wait for the person in front of them to put sugar into their coffee?
On the plus side, I the breakfast staff was efficient and the food was good kept replenished in a timely manner.
- Official Description (provided by the hotel):
- The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more less
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- Also Known As:
- Holiday Inn Express Charleston - Civic Hotel Charleston
- Holiday Inn Charleston
- Charleston Holiday Inn