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“There are positives, but the negatives far outweigh the good” 2 of 5 stars
Review of Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301   |  
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Ranked #11 of 24 Hotels in Charleston
Glouster, Ohio
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
“There are positives, but the negatives far outweigh the good”
2 of 5 stars Reviewed 6 days ago NEW

Let's first talk about the positives. Location. Great location across from the civic center and right down the road from the mall, movie theater and plenty of eating locations. You can park your car and just walk the rest of the night. Breakfast was great with hot and cold options and they never ran out. Free wifi, which had excellent speed. You also do not have to pay for parking, which is usually the norm anymore in downtown areas. The price was also good, especially utilizing one of those discount sites. Alright for the bad. The cleanliness sucked! The bathroom vanity area had a white dust/ film on it, the mirror was streaked and had marks all over it, the bathtub, especially the caulking was stained and gross (it doesn't take too long to strip and re-caulk a tub). The coo degraw was discovered when I was in the shower and looked on the side of the toilet. Not only was there a cracked tile, but there were dark yellow stains on the side of the toilet. I can only assume what it was. Also, the mold on the refrigerator sealant was so thick that I did not know if it was white or black. The beds are also uncomfortable, although I did like the firm and soft designation on the pillows. We also heard the kids yelling across the hall from us, but we just turned on the tv and it solved that problem.
We did ask to be transferred to another room, however first we were told there were none ready and after we said we would wait, then we were told there were no other rooms. We also heard a little bit of complaining by the front desk staff hearing them say something about how tonight is just going to be like last night. Figuring we were not going to be in the room all the often, we just stayed and left relatively early.
The hotel was packed and I know they were very busy as we checked in a little after 3 and the first floor rooms were still being cleaned and several bags of trash and laundry were left in the hallway of the first floor and the floor we were on as well. Maybe the lack of house keeping was just due to inadequate staffing.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 4 days ago
Dear garryandbrandy,

Thanks for the recent review. We were very happy to hear all of the good things you had to say about our location, free parking, breakfast options, value, and internet service. Certainly we were dissapointed to hear of your dissatisfaction with the level of cleanliness in your room. I have personally addressed these matters with our housekeeping leadership for corrective action. It is our sincere hope that you will accept our sincere apology and that you might consider choosing us again in the future.

Kindest regards,
Richard Eaton-General Manager
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274 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Any
English first
Cleveland, Ohio
Top Contributor
211 reviews 211 reviews
109 hotel reviews
Reviews in 106 cities Reviews in 106 cities
221 helpful votes 221 helpful votes
5 of 5 stars Reviewed 1 week ago

Surprised this hotel is only rated #11 here. We got a great rate by using one of those coupon booklets. The front entrance isn't deluxe, but once you get inside it's quite nice. Denise, who checked us in, couldn't have been nicer. She gave us our choice of floor, and we picked the top floor so we wouldn't hear anyone walking around above us. (Note: if you think there's an earthquake happening, it's likely just the washing machines on the 1st floor on the spin cycle. Yes, you can feel it all the way on the 6th floor!) Another thing we noticed about being up so high was how chilly the elevators are! Not sure why they are air-conditioned in December!

The room is spacious and smartly decorated. Good size desk with outlets, comfortable chair and side table, flat screen HDTV, comfortable bed. No fridge or microwave, but it's a convention hotel, so most of their guests probably don't need those things. We didn't.

The bathroom is good size, but it's still a bit difficult for 2 people to be in there at once. Nice big, tall(ish) countertop, good water pressure, soft tissue, tp and towels, and lots of good-smelling Bath & Body Works products.

Breakfast was excellent. The room is spacious and you don't feel crowded. Have never seen turkey sausage at any hotel's free buffet. And it was good! Also, love to see them offering Chobani yogurt (7grams of sugar vs. 17 or more in the other brand, which they also offer). Coffee is very drinkable. I see why James has been mentioned on other reviews here. He takes VERY good care of that breakfast area!

Every person we pass who works here has a friendly "hello" for us. The hotel is just about a block away from the nice downtown mall....a great place to get some exercise after being on the road all day. We now have a new favorite hotel in downtown Charleston! I hope this helps you make up your mind on where to stay. :-)

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 6 days ago
Dear live4sun,

On behalf of our entire team I would like to say thanks for such a great review! Your detailed summary of your recent experience, from our rooms, staff services, food, and local attractions are all much appreciated and I'm sure will be very helpful to other guests in making their lodging decisions. We are so happy that you have chosen us as your new favorite hotel in downtown Charleston!

Looking forward to your next visit with us!

Happy Holidays,

Richard Eaton-General Manager
Holiday Inn Express Civic Center
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Chantilly, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

Was returning home to Virginia from visiting family in New Mexico and Colorado. Only stayed one night. Young man at the front desk was helpful and friendly. Got a great room behind the front desk. Rooms were clean and comfortable. Ordered delivery for dinner with a menu provided by the front desk. Limited parking for trailers, but easy access back onto the highway.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 1 week ago
Dear 236keithl,

Just wanted to say thanks for such a great review! Your kind remarks about our front desk staff, room cleanliness, and location are much appreciated. Hope to see you again should your travels bring you back to Charleston.

Happy Holidays,
Richard Eaton-General Manager
Holiday Inn Express Civic center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Breakfast was excellent. Fresh fruit, lots of choices from eggs to pancakes to sweet rolls to cereals. Attendant was professional. Check in was smooth. Mall and civic center within walking distance. Several restaurants to choose from for meals. Room a little dusty. Express might be the way the rooms are cleaned. Quickly with no attention to detail. It was fine for one night.

  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 2 weeks ago
Dear Lascassaslass,

Thanks so much for the nice review! I'm sure that many travelers who depend on this trusted site for making their lodging choices will find your review very helpful. We appreciate all of the great things you had to say about our breakfast selections and service, and our convenient location. Looking forward to seeing you again on your next visit!

Kindest regards,
Richard Eaton-General Manager
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Bridgeport
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Spent a long weekend at Holiday Inn Express. The things I want to be clean in a hotel were... bed, bathroom, breakfast area...
James, the gentleman who took care of breakfast service, was very good at his job. Nice personality and extremely accommodating.
The road noise can be a problem so my advice is to turn on the room heater or AC to make white noise to cancel the traffic.
The location is excellent to get to the Civic Center. I had no difficulty crossing the road to get to the venue or the Charleston Mall.
I would stay here again.

  • Stayed November 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 2 weeks ago
Dear Wvtravelingpeach,

On behalf of our entire team I would like to thank you for your recent review. Your kind comments about the cleanliness of our hotel, its services, and location are all appreciated. I would especially like to thank you for the nice things you had to say about James, he is truly a remarkable associate and a tremendous asset to our organization, we are priviliged to have him as part of our team. Hope to see you again on your next visit to Charleston!

Sincerely,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

Quiet and clean. Husband stayed here two years ago, and they have remodeled. It looks nice and he really liked it. Wish breakfast went to 10:00am instead of 9:30am, but great stay. Beds were comfortable. Air conditioning and heat worked well. Wall setting was cooking when we came in (90 degrees)! Turned it to 60 and it was cooled down in 10 minutes.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 2 weeks ago
Dear Whitney L,

Thank you so much for the great review! We were so pleased to read all of your wonderful comments about how much you enjoyed the quality of our hotel and the services you received. Looking forward to seeing you again soon!

Best regards,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Missouri
Senior Contributor
35 reviews 35 reviews
Reviews in 27 cities Reviews in 27 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 16, 2014

Friendly service, nice place to stay, comfortable bed, easy parking, decent area & hotwires rate of about $61 with taxes included made it even better! Entry way was welcoming, open & the hostess was friendly.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, 4 weeks ago
Dear AWorkinMan,

On behalf of our entire team I would like to say thank you for your recent review. We appreciate all of the nice things you had to say about our hotel, our services, convenience, and value. Should your travels bring you back to Charleston WV we hope you will choose us again!

Best regards,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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