Let's first talk about the positives. Location. Great location across from the civic center and right down the road from the mall, movie theater and plenty of eating locations. You can park your car and just walk the rest of the night. Breakfast was great with hot and cold options and they never ran out. Free wifi, which had excellent speed. You also do not have to pay for parking, which is usually the norm anymore in downtown areas. The price was also good, especially utilizing one of those discount sites. Alright for the bad. The cleanliness sucked! The bathroom vanity area had a white dust/ film on it, the mirror was streaked and had marks all over it, the bathtub, especially the caulking was stained and gross (it doesn't take too long to strip and re-caulk a tub). The coo degraw was discovered when I was in the shower and looked on the side of the toilet. Not only was there a cracked tile, but there were dark yellow stains on the side of the toilet. I can only assume what it was. Also, the mold on the refrigerator sealant was so thick that I did not know if it was white or black. The beds are also uncomfortable, although I did like the firm and soft designation on the pillows. We also heard the kids yelling across the hall from us, but we just turned on the tv and it solved that problem.
We did ask to be transferred to another room, however first we were told there were none ready and after we said we would wait, then we were told there were no other rooms. We also heard a little bit of complaining by the front desk staff hearing them say something about how tonight is just going to be like last night. Figuring we were not going to be in the room all the often, we just stayed and left relatively early.
The hotel was packed and I know they were very busy as we checked in a little after 3 and the first floor rooms were still being cleaned and several bags of trash and laundry were left in the hallway of the first floor and the floor we were on as well. Maybe the lack of house keeping was just due to inadequate staffing.
- Official Description (provided by the hotel):
- The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more less
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- Also Known As:
- Holiday Inn Express Charleston - Civic Hotel Charleston
- Holiday Inn Charleston
- Charleston Holiday Inn