Have been here before when it was run down. They have done some things to build the brand back up again.
I must say the night staff, when checking in wasn't very helpful. That's disappointing. Nonetheless, made it to my room.
Asked for a toothbrush, "were out!" Okay then, thanks for that.
Attitude here is not very nice. Unapologetic. Shower was clogged. How? Do they not clean the shower and run water? If so, wouldn't it NOT have drained when they cleaned it.
Call to the front desk and there is no niceness.
Breakfast is a BIG plus. Excellent everything. Choices. Fruits. EVERYTHING. But, Oh my goodness, the temperature was so cold, I felt like I was the meat in a freezer. So so COLD!!!!
And when I asked the front desk about it, TWICE, the response was, " oh, I like the cold, idk what've would do if I were hot!"
Is that right now, it's about the hotel staff and NOT the customers.
This place is very average with a GREAT breakfast.
- Official Description (provided by the hotel):
- The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more less
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- Also Known As:
- Holiday Inn Express Charleston - Civic Hotel Charleston
- Holiday Inn Charleston
- Charleston Holiday Inn