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“Just OLD hotel. But it's got breakfast!” 3 of 5 stars
Review of Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301   |  
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Ranked #11 of 24 Hotels in Charleston
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“Just OLD hotel. But it's got breakfast!”
3 of 5 stars Reviewed July 4, 2014

Have been here before when it was run down. They have done some things to build the brand back up again.
I must say the night staff, when checking in wasn't very helpful. That's disappointing. Nonetheless, made it to my room.
Asked for a toothbrush, "were out!" Okay then, thanks for that.
Attitude here is not very nice. Unapologetic. Shower was clogged. How? Do they not clean the shower and run water? If so, wouldn't it NOT have drained when they cleaned it.
So frustrating.
Call to the front desk and there is no niceness.

Breakfast is a BIG plus. Excellent everything. Choices. Fruits. EVERYTHING. But, Oh my goodness, the temperature was so cold, I felt like I was the meat in a freezer. So so COLD!!!!
And when I asked the front desk about it, TWICE, the response was, " oh, I like the cold, idk what've would do if I were hot!"
Is that right now, it's about the hotel staff and NOT the customers.

This place is very average with a GREAT breakfast.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, July 7, 2014
Dear Matthew Blase,

I would like to personally thank you for your recent review. The nice things you had to say about our breakfast are very much appreciated. I am so sorry for the less than acceptable service you received from the night staff and for the slow draining tub in your room. Each of these issues have been addressed with the appropriate department manager for immediate correction.

Thanks again and we sincerely hope that you will not let this isolated incident prevent you from choosing our hotel for your future stays in Charleston.

Sincerely,
Richard Eaton
General Manager
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274 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

Loved everything about the hotel. The breakfast was the best in years and had BACON!!!!! Staff is very friendly. Wouldn't hesitate to stay here again. Very close to the local mall and restaurants. Nice walk there. Plenty to do nearby in town. See the capital building, about a 5-10 minute drive away. The price is definitely right.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, July 2, 2014
Dear John V,

Thanks for choosing us and for the great review you just posted!

We are very happy to hear that we exceeded your expectations. many enhancements to our breakfast offering recently which included many new food items. I have to agree with you, our bacon is of excellent quality and is quite tasty.

Looking forward to your next visit, hopefully it will be on "bacon day"!

Kindest regards,

Richard Eaton
General Manager
Holiday Inn Express Civic Center
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Clarksburg, West Virginia
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 27, 2014

We stayed in March during the State Basketball tournament. The staff was courteous at check-in. We arrived the night before the championship games. There was a lot of activity at this hotel.

I was pleasantly surprised when we got to our room. Nicely done with modern finishes. The bed was very comfortable. Even with all the activity, our room was quiet.

I would definitely stay here again. The location is excellent for activities at the Civic Center or shopping. We didn't stop at the breakfast so cannot comment on it. Overall, great stay and any staff we encountered were friendly.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, July 2, 2014
Dear gkatsmom,

Thank you for the nice review of our hotel you recently posted. We were very pleased to hear all of the excellent remarks you made about our staff and services. The State Basketball tournaments are one of the busiest times of the year for our hotel so it is especially uplifting to hear that we accomplished our goal of providing great service during such a busy time.

Your opinion is very important to us and still remains our most valuable source of evaluating our service delivery.

We hope to see you again in March 2015 (or sooner)!

Sincerely,

Richard Eaton
General Manager
Holiday Inn Express Civic Center
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Durham, North Carolina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 25, 2014

This hotel is obviously an older building which has been upfitted to be a Holiday Inn Express. It is nice and the rooms are fine, though we were in a wheelchair accessible room and space to move the wheelchair was very tight. The staff was very friendly and accommodating. Hotel breakfast was good. The internet service was in and out, and very patchy and slow at its best. Also- there was a problem with the phone system and our phone kept randomly ringing during the night. The desk confirmed this was happening throughout the hotel and they were not sure why.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Director of Sales at Holiday Inn Express Charleston - Civic Center, responded to this review, June 26, 2014
Dear Carol M,

Thank you for choosing to stay with us and completing our survey. We were happy to hear the kind remarks you made about our staff, breakfast, and the appearance of our renovated guest rooms.

More importantly, we greatly appreciate your willingness to share your less than satisfactory experience with our Internet and telephone services. These issues are very concerning and have been addressed with our leadership team for corrective action.

Our goal is to provide you with the best experience possible. In the future, we hope that you will give us another chance to make it right and give you a 100% satisfactory stay.

Sincerely,
Julie Caldwell - Director of Sales
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A TripAdvisor Member
5 of 5 stars Reviewed June 10, 2014

This facility has been updated and looks good. Oddly enough, the room vibrates. I felt the sensation and filled a glass of water and set it on the desk. If I could attach the video, I would. In short, this location is close to the civic center and mall. It is in downtown and very quiet. All is good with this location, but the vibration is of concern.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, June 11, 2014
Dear Guest,

Thank you for the recent review of our hotel and for the many nice things you had to say about our services. I'm not sure what to say about the vibration you experienced in your room. There are currently several construction projects going on in our downtown area that may have contributed to such an occurrence. Our engineering department has been notified though and will try and find the source.

We sincerely hope that you will not let this incident prevent you from choosing us again.

Best regards,
Richard Eaton-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2014 via mobile

I am a coach for Randolph County Special Olympics .We stayed from June 6-8 and we were treated by every member if the staff with kindness and respect.We had a few special requests that they courteously and rapidly handled.The rooms were excellent and could not hear any disruptive noises from other rooms.The management and staff should be commended for our excellent experience .

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, June 9, 2014
Dear Mozam25,

First I would like to say thank you for such a nice review. We were so proud to host your Randolph County Special Olympics athletes! It was truly a pleasure to have you with us and we were so happy to hear all of the wonderful comments about our staff and services.

We look forward to seeing you again next year!

Sincerely,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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SE Europe
Top Contributor
55 reviews 55 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed June 8, 2014

This is a good quality standard traveler's hotel. As Holiday Inn Express should be... the best surprise is no surprise.

Convenient access to the interstate.

Important to my wife: it is clean.

We would stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, June 9, 2014
Dear ExpatPro93,

Thank you so much for the great review! I'm certain that it will be very helpful to others who use this trusted site to make their lodging decisions.

Looking forward to seeing you again soon!

Kindest regards,
Richard Eaton-General Manager
Holiday Inn Express Civic Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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