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“Great find” 4 of 5 stars
Review of Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301   |  
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Ranked #11 of 24 Hotels in Charleston
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great find”
4 of 5 stars Reviewed October 10, 2013

Stayed one night driving from Louisville to Gettysburg....very clean, excellent room, great free breakfast....quick on/off the freeway, free Internet. Staff very friendly when we checked in about 8pm...gave us water and snacks fir being club members.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
    80
    89
    51
    33
    12
See reviews for
66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Springfield, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Stayed one night on a business trip. Every employee was friendly and helpful. The front desk people went out of their way to make us happy. The sales manager allowed us to use her office and computer to scan some business documents. My business partner and I were very impressed. We will be back.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 27, 2013

service , people, cleanliness all good. reception staff were pleasant, and breakfast was good, one day the bananas ran out, and another the bananas were a bit old, but other thanthat the stay was good

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, West Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2013

Excellent front desk staff. Sales manager is very gracious and goes the extra mile to meet the needs of the guest. When my collague and I arrived for a 4 week stay the history channel was out in both rooms. One call to the sales manager and it was fixed the same day. Very timely shuttle drives.

Room Tip: Ask for 6th floor King without an ajoining door.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Top Contributor
135 reviews 135 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed September 10, 2013

This was my first time staying at this Holiday Inn and I was a bit concerned because of the low rating on Tripadvisor. However I was perfectly happy from the moment I walked in the door to the moment I left. Yes the building is a bit older but they have worked hard to keep the place updated. The front desk staff was stellar and my room was clean and comfortable with plenty of room. The bathroom was clean and the shower had great water pressure! The maintenance staff I passed in the hallway made a point of saying hello which is always a sign of a good hotel. If there was any low point then I would say it was breakfast. There was some token bananas and some yogurt but most everything was heavy on the bread side of things. There were also two ladies working the breakfast area. Neither one seemed particularly friendly and the younger woman had a facial piercing and visible tattoos down her arms. I'm not against piercing and tattoos as a rule but they seemed out of place and unprofessional in comparison to the rest of the staff. I didn't use the WIFI or fitness center but they had, what looked like, a very nice business center. Overall, a great stay and I recommend.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russellville, Ky
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 29, 2013

Absolutely great stay. Everyone went far out of their way to make our reunion perfect. The hot breakfast was a definite plus. The catering staff who provided and served our closing night banquet were super. I would recommend the hotel to anyone traveling or planning an event in the Charleston, WV, area.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland Heights, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

Everything was super, the staff, front desk people. cleanup staff, mantiance people, shultte drivers. The food was great. We got all that we wanted them to do. Made us feel welcome!
The rooms where great. The people all over town where nice. The riverfront on Friday was really great!!!!!! The standing 'OOOO' from the people was warmed recived from myself and my wife.
Sat. nights banquet was FABBBB!!!!!!!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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