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“Ok place, but don't eat breakfast there.” 3 of 5 stars
Review of Four Points by Sheraton Charleston

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Four Points by Sheraton Charleston
3.0 of 5 Hotel   |   600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)   |  
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Ranked #7 of 24 Hotels in Charleston
Certificate of Excellence
Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Ok place, but don't eat breakfast there.”
3 of 5 stars Reviewed 5 days ago NEW

The hotel is new, with decent views of the River. Check in was pleasant, but there was a line of three or four people and only one person at the desk. Attached to the hotel is a decent sports bar. The property is very clean, almost too clinical.

I would have given a better review if not for my experience at breakfast. There were not many people there, only one other table. I was seated, and ordered coffee right away. I wanted to eat there myself, and take a meal up to my sleeping son. I was told no problem. Then another waitress came over, not understanding my request. She was rude and insisted I order off the menu. (I had ordered a Continental Breakfast and pancakes for my son. Both were listed on the menu) I was a bit confused. When the orders came, they both were in to-go boxes. I had an overly microwaved danish, and my son's pancakes were burnt and inedible.

So, the hotel is ok, but their in house restaurant, not so much. Breakfast was not included,so I got to pay for bad service and bad food. Don't make that mistake.

Room Tip: Ask for a room with a river view.
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  • Stayed May 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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124 reviews from our community

Traveler rating
    60
    41
    16
    4
    3
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
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English first
sandston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a clean property with a clean room. Check in quick and friendly. There are two reaons I am giving this hotel only 3 stars: walls are paper thin, you can hear EVERYTHING in the room next to you, and the bathrooms are VERY small, borderline shrunken! So small that I was worried the entire time my 76 yr old father was in the shower, the shower and toliet are soooooo close together, you can sit on the toliet and literally hang your legs in the shower. Not good. Water pressure in the shower is not that great.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles Town, West Virginia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights, and we couldn't have been happier. The rooms were comfortable and clean, and the location to downtown was excellent! Our room faced the river, which made it even nicer. The staff was great, very friendly and helpful. The indoor pool was a little chilly, but very clean and well kept. We didn't use the workout facilties, but they also looked great as well. The sports bar attached to the hotel was a nice touch, so we didn't even have to leave the hotel if we didn't want to! Parking was a little pricey, but other than that, we would reccommend this hotel to anyone, and would stay here again! Also, refridgerators are available upon request. We asked for one, and it was quickly brought to our room.

Room Tip: Ask for a river view room - very pretty view!
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review, 2 weeks ago
Dear mlesznar,
We’re happy you enjoyed our clean and comfortable guest rooms overlooking the river and experienced great service from our friendly team during your stay. Thank you for sharing your recent experience with us, and we hope to host you again should you return to Charleston in the future. All the best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, Alabama
Top Contributor
86 reviews 86 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here twice so far in 2015. The hotel's downtown location is excellent, the rooms are comfortable and the staff is top notch. My biggest complaint is the street noise you hear in rooms on the front side of the hotel.

Room Tip: Stay on the back side to avoid the street noise on the river side.
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkston, Michigan
Top Contributor
212 reviews 212 reviews
19 hotel reviews
Reviews in 75 cities Reviews in 75 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here last year, and this year was just as perfect as last year. Whenever in the Charleston area, this will be the place that we will be staying at. Four Points give you extras that you would not normally receive at another hotel in the same category.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

We chose to stay here on a road trip based on location and other reviews. We were very pleased with the service from the young woman checking us in. She was very friendly and helpful. The hotel appearance is impeccable with a very clean, new, and luxurious feel. Every area looks and smells nice. Our rooms were connected per our request and had a nice spacious layout. No complaints.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecksville, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2015

I was not so sure about this facility, but nearly everything either was okay or great. The front desk was very helpful with information about the hotel and the area, it was a very easy walk to downtown Charleston, and the rooms had a good view of the river. Although the breakfast was not free, it was very filling, and not too expensive. I would recommend this hotel for the area.

Room Tip: Ask the front desk if you want a room change. if you ask, you got it!!!
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  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Charleston
#5 Family Hotel in Charleston
#11 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Official Description (provided by the hotel):
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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