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“Beautiful view!” 4 of 5 stars
Review of Four Points by Sheraton Charleston

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Four Points by Sheraton Charleston
3.0 of 5 Hotel   |   600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)   |  
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Ranked #3 of 24 Hotels in Charleston
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful view!”
4 of 5 stars Reviewed 3 days ago NEW

The room prices were reasonable. Free parking. Tia at the front desk was friendly and helpful. The room was exceptionally clean and comfortable. The views of the river were lovely. So many restaurants and landmarks within walking distance. Only complaint is no free breakfast, but overall, we would stay here again!

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    58
    34
    12
    4
    2
See reviews for
31
31
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This was a quick overnight stay on our way through to NC. Brian at the front desk was super helpful providing step by step directions because our GPS was not cooperating. The room was adequate, beds were comfortable and the overall appearance of the hotel was clean. i would stay again if passing through.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 5 days ago NEW

Beautiful location and wonderful staff made this a great stay. It started with the shuttle driver who went above and beyond to help us with our plans. The desk staff were helpful in taking care of a minor problem at check in as well and gave us free breakfast vouchers. Great location + great staff + great hotel = wonderful stay.

Stayed January 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seaford, Virginia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed overnight at the Four Points in Charleston for a quick visit. Within walking distance are some very good places to eat for breakfast, lunch, and dinner. If you are a microbrew fan, there is a place for you within a block of the hotel. Having never spent time in downtown Charleston, I found the location of the hotel to be excellent. The hotel is in great condition and both our room and the hotel, in general, was very clean. The staff we encountered were very nice and went out of their way to be helpful. I will repeat a comment from some of the other reviews regarding parking - the front desk never mentioned the $10 parking fee. For a downtown location, $10 doesn't seem unreasonable but you should be apprised of the charge before it shows up on your bill. Overall, I would certainly stay at this hotel again.

Room Tip: Go for the river view on an upper floor unless you are very sensitive to train noise. The train tra...
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review, 4 days ago
Dear Yatter,
Thank you for your review in regard to your recent stay. We’re glad you enjoyed your experience and encountered outstanding service from our friendly team in addition to taking advantage of our close proximity to great dining options nearby our hotel. Thanks again, and we hope to see you again should you return to the area in the future. All the best.
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Spring Lake, Michigan
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a room overlooking the river. Great view, though we could hear the trains. Room was very pleasant. Had dinner in the dining room. Service was slow even though there was only one other table occupied. Waited nearly 15 minutes for our check/receipt. Was advised at check out of a $10 parking fee. Would have been nice to have been informed of that when we checked in.

Room Tip: Rooms off the street side may be quieter.
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on a Monday night and had a room on the river side. Heard road traffic off and on all night so next time I would definitely ask for a room on the other side of the hotel. Room has toiletries on wall in shower - which is OK - but they need to be kept filled - the shower gel was difficult to get out it was so low. Also I prefer to know what type of shampoo I use on my hair since it is processed but I'm sure that doesn't matter to a lot of people. There is a $10 charge to park in garage - I prefer not to be charged for parking but I was on a business trip and the other person in my party had booked here so I had no choice but to stay here. But if I had a choice I would stay somewhere where parking is not an extra fee. Room was otherwise comfortable and wifi worked very well.

Room Tip: Do not stay on side by river.
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  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review, 2 weeks ago
Dear SueEd,
While we’re glad you enjoyed our comfortable guest rooms, we are sorry to hear you were not fully satisfied with your stay. We apologize you were disturbed by outside noise during your stay and that you did not prefer the in-shower bathroom amenities. We appreciate you sharing this feedback with us so that we may improve our services. Thank you for your review, and we hope you will decide to stay with us again in the future. Take care.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 weeks ago

Everything was in order as we stayed in this decent hotel at an incredibly low price. We had a gorgeous view overlooking the river. This is just an opinion of mine, but the pillows and the bed were exceptional, as in good. Process through TripAdvisor was easy.

Stayed December 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review, 2 weeks ago
Dear Thomas W M,
We’re thrilled you enjoyed your stay at our hotel and loved our great location in addition to our comfortable beds. Thank you for your review, and we hope to see you again soon. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Official Description (provided by the hotel):
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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