The hotel was clean and decorated pretty nicely for a lower-budget hotel, and it was definitely in a good location (close to shopping area, right across from a JC Penney). The room was also quite large. The biggest problem is the service:
Housekeeping didn't visit/make up my room after my first night
I ordered food--pizza and a bottle of wine. The pizza was good, though since it look about 5 minutes I'm guessing they just heated it up. The wine came in a Bud Light bucket filled with ice and was plopped down on the table with a bottle opener inside it. They said to leave the pizza box outside the door when I was ready - in the morning they still hadn't picked it up. They also marked it up outrageously high--my wine, which retails for about $15 a bottle, was $38. I know it's common practice to mark wine up, but that was excessive. Note that they also add a 18 or 20% tip (don't remember which) and a $2 delivery fee.
Also limited in terms of room service times - no breakfast, and they don't have food available all night (until 9 or 10pm I think?)
Note that there is no laundry service, though they do apparently have coin-operated machines.
I dealt with the same person at the front desk each time, when I checked in and checked out. Not very friendly and didn't know the area (I needed to get somewhere in the morning and asked if it was close and she wasn't sure). However, when I called down to reception in the evening I got someone else and she was very pleasant.
Overall - I wouldn't stay here for pleasure, but I was fine staying here for a short time.
- Official Description (provided by the hotel):
- Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more less
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- Also Known As:
- Charleston Embassy Suites