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“Pleasantly surprised” 4 of 5 stars
Review of Embassy Suites Charleston

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Embassy Suites Charleston
3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301   |  
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AAA Family Fun Package
Ranked #7 of 24 Hotels in Charleston
GreenLeadersBronze level
Princeton, West Virginia, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Pleasantly surprised”
4 of 5 stars Reviewed November 24, 2013

I stayed here for a conference. I had read the online reviews and was hesitant due to several negative comments. I have to say that I was pleasant,y surprised. The rooms are very nice, spacious and clean. The staff was super helpful and the food very tasty. Free drinks in the afternoon and a great breakfast bar. The lactation is great too. Very close to several shopping areas and restaurants.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites Charleston, responded to this review, December 7, 2013
Thank you for the review we will share with our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
    175
    134
    62
    35
    20
See reviews for
117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Alexandria, Virginia, United States
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2013 via mobile

Nice suites, free breakfast n managers evening, next to Charleston shopping mall.I would really appreciate if they had a walkway passage or covered link between the parking and hotel because in our 3 day stay it was raining most of the time and with two kids I have to walk in rain every time to get the car or go back to hotel.For future renovations they should keep this in mind, overall we had a nice stay here.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites Charleston, responded to this review, December 7, 2013
We thank you for taking the time to write a comment we will be sure to share with our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2013

Stayed at this location twice in July.

2nd stay was far from what I expected from this brand. Cigarette burns on the Couch(hidden by cushion) Out of Date Items in Gift basket in the room.

Wake up call never given. Luckily, the agent at Delta was able to get me on stand by and I was able to catch the next flight out.

In house restaurant left a lot to be desired on flavor and less hair in the food.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibsonville, United States
1 review
4 of 5 stars Reviewed November 7, 2013

I have stayed at this conveniently located hotel one weekend a year, every year for several years and hope to continue. The rooms are lovely and comfortable, the staff is always pleasant and the surroundings are restful and pleasing. The breakfast buffet is very good and the evening cocktail hour is acceptable. The desk is very responsive to any requests, complaints, etc.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAINT PETERSBURG
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 4, 2013

Large 2 room suite, great place to stay for business or pleasure. Room rate includes a wonderful breakfast buffet and manager's happy hour. The gift shop was closed but staff were able to accommodate requests for extra amenities. Business center is convenient and easy to use if you need to print a few documents. When making reservation, requested a quiet room. Was at the end of the hallway, perfect location. Couldn't hear anything from the lobby or any other guest room. Room was perfect for business traveler, lots of outlets, good lighting. Comfortable bed. Large vanity in bathroom. Single serve coffee maker in room, also microwave and mini-fridge. Would definitely return. They have a shuttle to and from the airport so no need to take a cab!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesville, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 1, 2013

My wife and I were treated incredibly rude by the bar tender on the evening of Oct 26. We had dinner at The Chop House, but wanted to bring our dessert back to the hotel in order to have a few drinks at the bar. The bar tender berated us multiple times for eating an outside dessert at the bar, although we were ordering multiple drinks. She accused us of "taking McDonalds to Outback". She did this over and over again, even after we tried to explain and apologize. She even went so far as to over charge me for my drinks, by charging me for doubles when I only ordered singles. I brought this to the hotel management's attention and to my knowledge, nothing was done. Also, the next morning, my bill remained unchanged. This is the worse service experience I have ever had at any Hilton property in all my travels.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Top Contributor
104 reviews 104 reviews
21 hotel reviews
Reviews in 48 cities Reviews in 48 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 31, 2013

This is a very comfortable, pleasant hotel that is conveniently located in a nice area near the riverfront in downtown Charleston. The breakfast buffet has an excellent selection of cold and hot foods (including made-to-order omelets), the evening happy hour provides free wine, beer, and specialty drinks in a relaxing atmosphere, rooms are comfortable, hotel staff are pleasant, and parking is plentiful (though $12/day). Really, there is nothing not to like! Well, the pillows were a little lumpy, but given that this was the "worst" of the stay, I would rate the hotel as overall "excellent," especially given that favorable rates are often available.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#3 Business Hotel in Charleston
#8 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Charleston Embassy Suites

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