Stayed here one night. Room was not at all up to Embassy standards: mold on outside wall, torn wallpaper, mold on shower curtain, empty water bottle and trash on side of bed, stain in toilet. Yuck! Housekeeping really failed. With all these problems we could see, I wonder what else was there that we couldn't detect?? Would have requested room change but didn't discover all these flaws until next morning. Complained to management and immediately received discount, no questions asked. Other than our crappy room, everything else was fine. Hotel is lovely and very conveniently located near civic center. There is a mall across the street with plenty of dining options, both casual and more formal. Breakfast included hot food buffet and omelet station. I would stay here again, but only after thoroughly checking my room upon check-in, and only because management responded to our complaints in a positive way.
- Official Description (provided by the hotel):
- Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more less
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- Also Known As:
- Charleston Embassy Suites