We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good clean and comfortable stay” 4 of 5 stars
Review of Embassy Suites Charleston

Save Saved
You added Embassy Suites Charleston to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites Charleston
3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Breakfast & Wi-Fi Package
Ranked #7 of 23 Hotels in Charleston
GreenLeadersBronze level
Bayside, New York
Top Contributor
92 reviews 92 reviews
67 hotel reviews
Reviews in 51 cities Reviews in 51 cities
152 helpful votes 152 helpful votes
“Good clean and comfortable stay”
4 of 5 stars Reviewed August 30, 2013

I stayed at this Embassy Suites for a brief business trip, and given that I intend to be back to Charleston 2-3X a year for business, I would look to stay here again.

It is conveniently located next to the mall across the street and easy to get to from the highway.

The rooms were typicall of an Embassy Suites with two rooms with a bathroom in between. The bathrooms also had spacious shower stalls as opposed to tubs which prefer. Both rooms were spacious and offered a nice comfortable sleep with little to no outside noise coming in.

I didn't encounter staff much during my stay other than the front desk. The common errors were all brightly lit and looked to be in good shape.

Limited space for parking is available right up front, but there is plenty of parking in the adjacent garage.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

389 reviews from our community

Traveler rating
    158
    123
    54
    35
    19
See reviews for
111
57
23
163
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Charles Town, West Virginia, United States
Top Contributor
131 reviews 131 reviews
67 hotel reviews
Reviews in 58 cities Reviews in 58 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 28, 2013

THe room smelled like old smoke and bad purfum. After a few hours with the air on it went away. They also had a reno and forgot to finish the shower. It's a piece of glass with no door and water gets all over, never seen that before! Gym is newer and had a good selection of equipment. Breakfast was the smalles selection I had seen at an Embassy. Not worth the rate but the only option is Hampton if your a Hilton man like me. I alos did not enjoy walking past smelly dumpsters to park my car. It's just average for an ES. I let them know upon check out my concern about the room but they laughed, I was hoping for something diffrent.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites Charleston, responded to this review, September 13, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. I understand from your review that you were not completely satisfied with our some aspects of our hotel. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. Please feel free to contact me if you would like to discuss in further detail the reasons why our hotel was not a perfect fit for you. I’m always glad to listen to our guests suggestions.

Again I sincerely apologize if you went through any inconveniences and I do hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, United States
2 reviews
5 of 5 stars Reviewed August 27, 2013

If you have the opportunity to travel to Charleston, West Virginia, I without question recommend you stay at the Embassy Suites, excellent hotel, with an outstanding staff that goes the extra mile to take care of their guests. Plenty of parking and shuttle service to the airport and capital complex. My compliments to the management and staff of the hotel.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed August 18, 2013

While travelling, found hotel to be clean, convenient, and worthy of repeat business. Very nice complimentary breakfast. Was also in good location for walking around town and right across from a mall with quality stores and fine restaurants.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft Worth, Texas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 12, 2013

Stayed 3 nights for a high school reunion. Check-in was easy. Most of the staff were very nice and friendly. Housekeeping seems to be the big problem here. The housekeeping staff is only concerned with cleaning rooms at check out. Our bed was not made either day. Both days we were gone most of the day to return to a dirty room. If you are a stay over be prepared for room not to be cleaned. We had to call twice and beg for towels.
My other small complaint was lack of variety at breakfast. Only had watermelon and other melons at the 3 breakfast meals we had. Most have a fruit medley of some kind. Omlettes were good but the rest of the meal was just fair. Cocktail time was very nice and had alright snacks.

Room Tip: We had a corner room with larger area and a window in living area.
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 12, 2013

This hotel is your one stop shop for a hotel. The manager's reception and cooked to order breakfast are just the tip of the iceberg. The suites are spacious, quiet, and the beds are comfortable. The overall experience is simply wonderful from the time you pull in until the time you pick up your invoice from your room.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 11, 2013

The hotel was nice 1. easy check-in 2. rooms clean and nicely arranged 3. overall hotel apprearance was very good Things to improve 1. Breakfast food was cold 2. homeless couple camping out in 9th floor stairwell 3. didn't tell us about internet connections 4. didn't tell us about honors program benefits

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites Charleston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#5 Business Hotel in Charleston
#8 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Expedia, Priceline, Hilton Hotels, Tingo, getaroom.com, Hotels.com, Odigeo, Reservation Counter and Venere so you can book your Embassy Suites Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charleston Embassy Suites

Owners: What's your side of the story?

If you own or manage Embassy Suites Charleston, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.