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“The only place to stay in Charleston” 5 of 5 stars
Review of Embassy Suites Charleston

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Embassy Suites Charleston
3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301   |  
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Special Offer
AAA Family Fun Package
Ranked #7 of 24 Hotels in Charleston
GreenLeadersBronze level
Morgantown, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“The only place to stay in Charleston”
5 of 5 stars Reviewed August 12, 2013

This hotel is your one stop shop for a hotel. The manager's reception and cooked to order breakfast are just the tip of the iceberg. The suites are spacious, quiet, and the beds are comfortable. The overall experience is simply wonderful from the time you pull in until the time you pick up your invoice from your room.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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428 reviews from our community

Traveler rating
    176
    135
    62
    35
    20
See reviews for
117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Knoxville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 11, 2013

The hotel was nice 1. easy check-in 2. rooms clean and nicely arranged 3. overall hotel apprearance was very good Things to improve 1. Breakfast food was cold 2. homeless couple camping out in 9th floor stairwell 3. didn't tell us about internet connections 4. didn't tell us about honors program benefits

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2013

We had a college reunion and stayed in Charleston, WVA. We all attended West Virginia Tech. The hotel and their staff was very nice and accommodating. The rooms were nice and clean. the breakfast and happy hour in the evening was just wonderful. The only thing that alot of us didn't like was the that the internet service was not free for guest at least in the lobby. It is very close to the mall you can walk accross the street.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 3, 2013

Hotel was nicely decorated and check-in and check-out staff were very nice. As mentioned in other reviews the cleaning does needs to be better- my husband did notice some dirt in the corner of the room. Otherwise the room was great. Breakfast was good- omelette station and the usual eggs/ bacon/etc, waffle-making station, and fruit. it was very crowded at 9:00 am- they were running out of everything. Allow plenty of time for breakfast if you want an omelette or pancakes- the line was long! There was a sign telling you what the busiest times to come there and how much time to allow but I didnt see this sign until we were there. I would recommend allowing 30-45 minutes for breakfast if you want omelettes or pancakes! The kitchen staff was working very hard but it did look like they needed more help. The pool wasn't available but we knew it ahead of time. It is ridiculous they charge for internet connection! Overall a nice place to say and I would stay here again.

Stayed August 2013, traveled with family
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Philadelphia
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed July 31, 2013

We booked here because Embassy Suites has been pretty reliable - you know what you are getting -clean, comfortable and safe. The operative word here is tired. The clerk who booked us in seemed tired. Our room was OK but when I moved the nightstand to plug in my phone, the carpet was revealed to be full of debris from peanuts and whatnot - clearly it had not been cleaned thoroughly. When we returned late, we parked in the lot for the first time - the entrance was dark and our room key did not work to let us in. We had to call the front desk and got tired instructions to recite our parking pass number - it's pretty clear that the room key thing rarely works. Most disturbing was the knock on the door at 8 am followed by the door to our room being opened (and then quickly shut when my husband bolted out to the door.) When we complained to the front desk we were told that the "housekeeper starts pretty early." OK but why did she open our door? This seriously creeped me out and I"m glad I wasn't traveling along. I also complained at the website - got a thank you for your complaints and sorry response. Maybe it's me, but in this day and age opening the door to a room at an early hour it's pretty outrageous behavior.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Embassy Suites Charleston, responded to this review, August 21, 2013
Dear Harrietlou

We truly appreciate your candid feedback from your most recent stay at our hotel. I can assure you that your comments have been reviewed by myself and senior management. We are always looking for ways to improve our property and comments like yours help us identify areas that need improvements. We do apologize for falling short of your expectations during your stay and assure your concerns will be addressed. I do hope that you would reconsider staying with us in the future if your travels do bring you back to our area.

Sincerely,

Mark Cherry GM
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Louisville, Kentucky
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 28, 2013

Stayed at this hotel on a business trip. It is within walking distance to the local mall, parks and several restaurants. There was a bar downstairs, and the drinks were decently priced. The bartender was very nice to me. Hotel is very pretty on the inside, rooms were spacious enough, very clean, and very quiet for staying there Friday-Saturday night. Buffet style breakfast available, that had options and actually tasted good. Would stay again if I ever go to WV.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmington, NC
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 27, 2013

My husband and I pass through Charleston, WV frequently and have always wanted to try Embassy Suites because of location, only put off by the $204/night rack rate and $12 parking fee in the public garage next door. This time the hotel's website had a prominent notice that its pool/whirlpool--a feature we always use--would be out of commission during our stay so I thought we might get our opportunity to at least sample their suites at a lesser rate. But even though we are Hilton Honors members, the desk people refused to negotiate a price any lower than $190, even when I pointed out that they would not be able to offer their full services! So, once again we are passing Embassy Suites by and trying the higher rated Hampton Inn Southridge in virtually the same area for substantially less cost AND free parking. Hopefully we will like it, as the hotel stock in this out-of-the-way city is, in general, mediocre for the high prices they charge, particularly when it's also hard to find good restaurants. (We're told the hotels all key off one another when setting price: for ex., "If Hampton charges $120, we're at least $30 better than they are." Wish the managers would get more real with their rates--or at least offer better deals--because then we'd stay more nights in Charleston instead of zipping through as fast as possible.)

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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Mark C, General Manager at Embassy Suites Charleston, responded to this review, August 21, 2013
Dear Charlesthebarles

We thank you for considering our hotel for your recent trip. As I read your comments, it appears that we fell short of your expectations for a low rate and for that, we sincerely apologize dispite the fact the pool was closed. I am very sorry that you chose to stay at another hotel but I hope that you will give us a try now that our pool is fixed and fully operational.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.


Sincerely,

Mark Cherry GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#3 Business Hotel in Charleston
#8 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Charleston Embassy Suites

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