We recently spent an overnight at Hillbrook. It is all of what the other reviewers have commented. A charming, lovely B & B with an excellent, welcoming and caring staff. Our room & bathroom were a nice size, especially the shower. We did the 5 course dinner, had a wonderful filet as the main course, and felt it was a good value for the money. Breakfast, while delicious (fruit, blueberry pancakes, and sausage), my husband was still hungry when we left. The 3 small pancakes were as light as air (a good thing) but not very filling. In retrospect to other B & Bs we have stayed in of the same caliber, there has always been muffins or pastries in addition to quite substantial breakfasts.
The rest of this review is based on other B & Bs we have stayed at throughout the east coast and most recently Carmel, California. We stay in upscale places, with costs typically ranging between $230 to $300, so I am comparing apples to apples. Our room was the Locke’s Nest and the cost was $299/night. In other B & Bs where we stayed, included in the cost, there has always been a late afternoon complimentary wine and cheese gathering or something like tea and pastries. Hillbrook did not offer this. In Carmel, and, in fairness, this is not something we have had anywhere else on the east coast, there was a chilled bottle of champagne waiting in our room when we got there and a small box of gourmet chocolates. All rooms got this – complimentary! Our absolutely gorgeous room, with fireplace, king bed, refrigerator, tv, etc. was about $40 more than Hillbrook and overlooking the cliffs and ocean. Included in the stay was a really nice spread of wine, various types of cheeses & crackers and a quite substantial breakfast the next morning. So, compared to what we received in Carmel & other B & Bs, we feel our room at Hillbrook was quite overpriced. Hillbrook had a small plate of cookies, sparkling water, and 2 chocolates waiting in our room. What a nice touch it would have been, while we were socializing with the other guests before dinner, in the inns lovely living room in front of the roaring fire, to have been offered something like complimentary wine and cheese. Had we stayed in one of the cheaper rooms at Hillbrook, I would not be making these comparisons. But for $299, I do not feel we got a good value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It was a pleasure to hear all your feedback and appreciate the time you shared in reviewing the Hillbrook Inn. I am glad to hear you enjoyed the wonderful shower, the roaring fire in one of my favorite spots in the inn and the other guests! As the owner of the establishment, I hope to use the information you supplied to better the Inn! I apologize that our staff did not ask if you had enough to eat. They are trained to ask you about your stay, if there was anything we could have done to make it more special and if breakfast was enjoyed. They are also trained to ask the question, "can we get you anything else this morning?". I will reiterate to the staff that they need to be clear, and ask if the guests are full and satisfied with the breakfast. We do not want anyone walking away hungry, and deeply apologize for this! We do hope to see you in the future and ask that you contact me direct when you call...because I want to make your next stay more memorable and valuable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.