Stayed here to celebrate my husband's birthday. The Inn is beautiful, decorated with great taste and very comfortable. The grounds are lovely and the setting is romantic and relaxing. Unfortunately the staff lacks the level of professional hospitality service that one would expect at such a elegant setting. The staff worked hard but didn't have the level of professionalism of a fine restaurant and Inn. The breakfast was served in a beautiful dining room. The table settings were very pretty but the food did not always arrive hot. It was difficult to get adequate coffee refills because they had to keep making more coffee. Again, the service was incongruent for such a lovely Inn. Not the fault of those working - but whoever is in charge needs to train staff and have attention to detail. Also, despite the Inn dating back to the mid 1800's we could find no history of the house anywhere in the Inn. All the staff could tell us was that it use to be a private house and the man who built it died shortly after it was built. Beautiful setting for weddings and photos.
- Official Description (provided by the hotel):
- Discover an unforgettable West Virginia Inn and Restaurant in lovely Charles Town. Our fantastic Select Registry property is an historic country estate with beautiful gardens on 17 wooded acres. Relax in a romantic suite with comfy beds, whirlpool tubs & fireplaces. Experience the gracious service and award winning dining at our secluded inn that makes us stand apart from any property in Harper's Ferry. ... more less
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- Also Known As:
- Hillbrook Hotel Charles Town