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“Charles Town, WV” 5 of 5 stars
Review of Hampton Inn & Suites Charles Town

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Hampton Inn & Suites Charles Town
2.5 of 5 Hotel   |   157 Pimlico Drive, Charles Town, WV 25414   |  
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Ranked #1 of 5 hotels in Charles Town
Virginia Beach, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Charles Town, WV”
5 of 5 stars Reviewed December 4, 2013

Excellent hotel and staff. The shuttle bus to casino was greatly appreciated. Would like to see it run a little later or maybe have an on call or sign up for later arrangements. The breakfast was okay, but left a little to desire. Great staging area for history buffs and gamblers alike.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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275 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed December 3, 2013

Everything was wonderful. Staff friendly and helpful.Shuttle ride to the casino was very prompt convenient.Breakfast was not too bad,although i was not feeling the "powered eggs" at all.Everything else was exceptable.Will most likely stay again!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesborp
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 1, 2013

It's clean, new and the staff are helpful and friendly but I don't think I'd stay here again. Hampton Inn has created a green hotel, but at the expensive of travelers. In the age where we've all gotten use to microwaves/refrigerators in our rooms, there wasn't anything like that in our room. Wanted to heat something, but not even a microwave in the lobby. And, to keep the lights, and tv on, you have to stick your cardkey into a slot and leave it there (idea being you won't leave anything electrical on when you go out for an extended amount of time) But you have to have that cardkey to open the room with the ice and drink machines. When you come back to the room you have to start all over again. We stayed on the 3rd floor - a nonsmoking floor - but there was so much smoke in the hall, we had the smell in our room constantly - not pleasant. And finally, the "complimentary" breakfast that we all know is built into the cost of the room. We only went to breakfast on one morning of our 3-night stay and it was a Saturday. This is a day when most people sleep in a bit, so we went down at 9:30 am (breakfast over at 10). There was hardly any food left and we were told they wouldn't be bringing anything else out. The least they could have done was open a loaf of bread and add that to the remaining 2 english muffins. The 2 women were so busy cleaning up and putting the food away, that at 10 when the doors were pulled shut, they were done and ready to go home. While I have always chosen Hilton hotels first, I'll have to reconsider that.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucama N.C., United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2013

Great Hotel, We will stay again, when in that area, everyone was very helpful. rooms were very clean, breakfast was very good. We only have great things to say about this room. The staff was just so very hepful and kind. we could not ask for more. everything worked as it should have, No complants.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
milford, United States
1 review
3 of 5 stars Reviewed November 24, 2013

if you request non smoking room, you may be placed in a smoking floor and you should also be prepared that they allow smoking in the room prior to your stay. this is a bad practice as some of us take this seriously and become ill when exposed to smoke even if it is just saturating the bedding and furnishings :(

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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PatrickRPimlico, General Manager at Hampton Inn & Suites Charles Town, responded to this review, December 19, 2013
Dear Kathy C,
Thank you so much for taking the time to comment regarding your recent stay with us and I am sorry to hear that it was not a better experience. I have shared your comments with our housekeeping department and we will do our best to make sure our non-smoking rooms are not smoked in at any time as we recognize not only how inconvenient but also dangerous this can be for future guests. Again, thank you for choosing to stay with us and for bringing this matter to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Earth
Top Contributor
261 reviews 261 reviews
54 hotel reviews
Reviews in 139 cities Reviews in 139 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed November 11, 2013

All staff members without exception say "good morning", "hello", "see you", etc. Very pleasant.
Our room was very spacious, clean and quiet.
Breakfast was good and sufficient, no item was missing.
The worker at breakfast room asked if there is anything we need and even took our dishes after we have eaten, we didn't mean it and didn't ask it, very nice.
The hotel looks new, the elevator is spacious and the corridors are wide.
We recommend.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustang, United States
1 review
4 of 5 stars Reviewed November 6, 2013

The only downside was that housekeeping pulls the key out of the power switch which kills the a/c. I am paying for the room and should be able to keep the a/c on to my room if I wish. The location to the horse track was perfect and the staff was very friendly at the front desk. We would stay here again.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Charles Town

Address: 157 Pimlico Drive, Charles Town, WV 25414
Phone Number:
Location: United States > West Virginia > Charles Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Charles Town
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Charles Town 2.5*
Official Description (provided by the hotel):
Whether in Charles Town to visit the Hollywood Casino at Charles Town Races or traveling on business, the Hampton Inn and Suites Charles Town is the perfect place to relax during your trip. Convenient to Washington, DC, Baltimore, MD and all the sites of West Virginia, this hotel is the perfect place to stop and stay. In addition to this easy access location, enjoy a free, hot breakfast each morning, complimentary internet access, indoor pool, fitness center and clean and fresh Hampton bed. ... more   less 
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