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“Fantastic Hotel, Staff, and Management” 5 of 5 stars
Review of Hampton Inn & Suites Charles Town

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Hampton Inn & Suites Charles Town
2.5 of 5 Hotel   |   157 Pimlico Drive, Charles Town, WV 25414   |  
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2X HHonors Points Package
Ranked #1 of 5 Hotels in Charles Town
Certificate of Excellence
Tampa, Florida
Level Contributor
123 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Fantastic Hotel, Staff, and Management”
5 of 5 stars Reviewed April 25, 2013

I knew at the time of booking my reservations that I had selected the perfect hotel. The front desk agent struck a friendly conversation with me making the call very personable....I wasn't just another reservation call. The accommodations are spacious, incredibly clean and had all the latest technology important for my travel... The hotel is within close proximity to the racetrack and by far exceeded my expectations. A hotel is a hotel is a hotel.....what makes this one different is the service provided by the staff and management. Kudos to management for hiring true hospitality professionals and the same kudos to the staff that takes such PERSONAL pride in their jobs. This hotel sets the bar - Thank you again for such a pleasant experience

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jackie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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497 reviews from our community

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Fredericksburg, United States
2 reviews
2 of 5 stars Reviewed April 25, 2013

Rooms are small, bed is uncomfortable, showers and breakfast area built for basketball players (7 feet plus). Not a great choice for couples or individuals, built for large groups. This hotel is built for large camping or river runners, not really for anyone else. Not a good value compared to several other hotels in the area.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Hampton

Helpful?
Thank Sheila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney B, Manager at Hampton Inn & Suites Charles Town, responded to this review, April 29, 2013
Dear Sheila D,

Thank for taking the time to give your feedback, w e always appreciate hearing from our guests so we can improve. I do apologize that you didn't care for the layout of the room. This is good feedback that I will pass on to the Hilton Design Team as I'm sure you're not the only person who may feel that way. As far as the rest of your stay, I would love to speak with you in detail and I can be reached at Courtney.M.Butler@Hilton.com. I hope to hear from you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, United States
1 review
5 of 5 stars Reviewed April 24, 2013

The rooms were so comfy and cozy! The bathrooms were clean and well maintained. The showers had the nice curved shower rod. The beds were very comfortable with plenty of pillows and great bed spreads. Great stay, very comfortable!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hampton

Helpful?
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 22, 2013

I stayed here for a weekend trip to enjoy nearby outdoor attractions like water rafting, kayaking, hiking, etc.

The location is great--very close to gas stations, convenient stores, and some restaurants.

The hotel seemed newly built and was VERY clean. We also used the pool and hot tub--it's not an olympic sized pool, but it was nice to get moving when it was raining.

There are quite a few places that will deliver food to your room at the hotel.

I recommend this hotel if you're in the area.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank victoriad1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Media, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 19, 2013

This hotel is exceptional! New, clean, quiet, updated television, indoor pool/whirlpool and great gym equipment; excellent complimentary breakfast. The staff was warm, helpful, and friendly. I absolutely recommend this hotel. Best Charles Town WV hotel I've ever stayed in over 10+ years of traveling there.

Room Tip: Beautiful view of mountains in the distance from our room in the back of the hotel
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richmond, United States
1 review
5 of 5 stars Reviewed April 18, 2013

Cleanliness is very important to me so I most like the fact that the duvet comforters are laundry on a daily basis. The staff were very professional and courteous. The complimentary breakfast was great but could offer items with no meat, chicken or turkey base for non pork and beef eaters. My overall stay was fantastic.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hampton

Helpful?
Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reisterstown, Maryland
1 review
5 of 5 stars Reviewed April 15, 2013

This was a great hotel. The room was clean and nicely furnished, and the internet was fast and easy to access from my laptop and phone. The gym was nice, with up-to-date equipment (TVs on each machine). Breakfast was also great, with lots of healthy options. The staff was very friendly and helpful whenever I had a question! I really enjoyed my stay!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Hampton Inn & Suites Charles Town

Address: 157 Pimlico Drive, Charles Town, WV 25414
Phone Number:
Location: United States > West Virginia > Charles Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Charles Town
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Hampton Inn & Suites Charles Town 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Whether in Charles Town to visit the Hollywood Casino at Charles Town Races or traveling on business, the Hampton Inn and Suites Charles Town is the perfect place to relax during your trip. Convenient to Washington, DC, Baltimore, MD and all the sites of West Virginia, this hotel is the perfect place to stop and stay. In addition to this easy access location, enjoy a free, hot breakfast each morning, complimentary internet access, indoor pool, fitness center and clean and fresh Hampton bed. ... more   less 
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