While repeatedly trying to get an issue resolved through the front desk over several days, we eventually found that talking to the cleaning staff was a more reliable method of problem resolution. We checked in on Sunday trying to get a room with fridge and microwave, and were promissed a resolution by Tuesday, even if we had to move, however due to high number of accomodations the expected room was let go without letting us move and most of the front desk staff basically just said sorry. Finally on the Wednesday after the front desk said they would make another reservation to hold a room so we could move. In the mean time my wife who was traveling with me talked with the lady cleaning the rooms on our floor and explained what was going on. This lady actually spent the time to talk to the hotel manager and explain we had been waiting. He then sent maintenance out to get a new fridge and microwave for our current room, so we didn't even have to move.
- Official Description (provided by the hotel):
- Whether in Charles Town to visit the Hollywood Casino at Charles Town Races or traveling on business, the Hampton Inn and Suites Charles Town is the perfect place to relax during your trip. Convenient to Washington, DC, Baltimore, MD and all the sites of West Virginia, this hotel is the perfect place to stop and stay. In addition to this easy access location, enjoy a free, hot breakfast each morning, complimentary internet access, indoor pool, fitness center and clean and fresh Hampton bed. ... more less
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