This was the worst smelling motel we've ever stayed in. I would not recommend it to anyone. As soon as I walked into the room I started to gag. I was so glad we had taken our own sheets and blankets. If we had not I know we would have slept in our vehicle or just stayed over at the casino. I wish I would've asked for a refund.

My friends had told me they were very pleased with this hotel chain, so we decided to try it. The main reason for choosing this property was that they allowed dogs. I made the reservation online via Expedia. Upon arrival, we were told that we were being upgraded to a "King" room. However, there was no mention of the dogs on the reservation: when I mentioned that we were moved to a "Pets" room with two queen beds. The room was very shabby and the a/c spewed so much dust when turned on it caused a coughing fit. The reading lights by the bed didn't work at all, one was missing a bulb. After tracing the cord behind on of the beds we discovered that bare wires were showing under a poor taping job. The table by the front window was too big for the area and created a wind tunnel on the bed because the air was trapped under the table top. The box springs under the mattresses were filthy with stains and dirt. The water pressure in the shower and sink was a dribble. The a/c fan control was broken so it was either high or off, necessitating constant manipulation of the temp control to maintain some semblance of comfort.
The front door lock did not work; the chain was the only security on the door. Overall, I was VERY disappointed with the stay. They even made the attendant come to check the room out to make sure there was no pet damage before they would refund my $100 security deposit. If at all possible, I will kennel my dogs before another trip to Charles Town, or at the very least stay in one of the pet friendly hotels in Winchester. I did report my issues to America's Best Value Inns and they responded they were forwarding it to the hotel and I would get a reply via email. To date, over a month has passed and no replies received. Definitely do not recommend this property.

Our room was $99 and was not worth any of it! The walls were filthy with dirt, cob webs and spider webs in all of the corners and the room smelt like mildew. The bathroom had hair all over the floor and around the toilet and there was no way we were taking a shower. We were given two washcloths and no towels but it wouldn't of mattered if they had provided towels. The chairs and table in the bathroom were full of dust and the legs on chairs were not stable. The queen size bed mattress was yellow and the pillows cases had yellow stains and what looked like blood. We ended up going to Walmart to buy a comforter, pillow cases and bed sheets.

Just don't stay here.

Visited your motel ...there were bugs in room 134 ---termites, owner flatly refuses to reconize he has a problem...but beware they will crawl on the wall and in the shower when the light is on. I emailed the West Virginia Health Department. Yuck...spend the $20 extra and rent a room at the Inn.