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“Love the place” 5 of 5 stars
Review of The Inn at Charles Town

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The Inn at Charles Town
100 Hollywood Drive, Charles Town, WV 25414   |  
Hotel amenities
Ranked #2 of 5 hotels in Charles Town
Richmond, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Love the place”
5 of 5 stars Reviewed April 13, 2014

The rooms are great - continental free breakfast provided. Love how the shuttle runs from the hotel to the casino. My sister and I could not be happier when we stay there. We are treated like family. Can not say enough good things about it.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, April 15, 2014
Dear Katzmom12,

You are definitely family when you stay with us at the Inn and it warms our hearts to hear that our staff made you feel at home! Thank you for taking the time to review your stay, we truly value your feedback. It was wonderful to have you and your sister visit us again. We are glad that the room exceeded your expectations and that you got to enjoy our complimentary breakfast! Thank you for commenting on our shuttle service. The Inn always hopes to make your stay as convenient as possible, and we are pleased to be able to provide that amenity. We hope that you will visit us again soon!

Warmest Regards,

Brett Sullivan | Director of Hotel Operations
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150 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Jersey Shore
Top Contributor
168 reviews 168 reviews
44 hotel reviews
Reviews in 81 cities Reviews in 81 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed April 11, 2014

I visited here on a business trip and was surprised that the hotel wasn't connected to the casino. They have a shuttle that goes back and forth to the casino every 15 minutes. The atmosphere was excellent, similar to a nicer Hampton Inn. The front desk agent was by far the friendliest I have ever seen. The rooms were spacious, clean, and modern. I left before they served breakfast (6 or 6:30) but they offer it at no charge. I'll definitely come back here during my next visit to Charles Town.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, April 15, 2014
Dear Waterfallslover,

Thank you so much for your kind feedback, it is greatly appreciated. We are absolutely delighted that we could help make your business trip an exceptional experience. We are glad that you found the staff so friendly and the shuttle convenient. The Inn at Charles Town strives to provide excellent care and Red Carpet customer service to every guest and it is the greatest compliment to have you return. We look forward to having you stay with us again soon!

Warmest regards,

Brett Sullivan | Director of Hotel Operations
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2014

We stay at the Inn several times a year, and are always pleased with the service and cleanliness. On this most recent trip (Apr 1-2), while having breakfast, we were treated to outstanding service by Tonja, a waitress we had never met before. She was attentive and pleasant, and made sure we had everything we needed, including peanut butter for our bagels! While all of the staff at the Inn are always friendly, this is the first time I've felt like writing to commend someone for going above and beyond.

Room Tip: Only wish there were microwaves in the rooms so we could have popcorn or nachos at bedtime!
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, April 11, 2014
Kathy T,

Thank you for sharing your wonderful feedback with us. We are very happy to hear about your stay at the beginning of April. We look forward to exceeding your Red Carpet Cutomer Service needs during your next getaway to the Inn at Charles Town!

Kindest Regards,

Brett Sullivan | Director of Hotel Operations
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Woodbridge, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2014

My father and I so enjoyed our breakfast...mainly because of Tonja! She is a shining example of what excellent customer service looks like! The breakfast was most enjoyable, but Tonja's willingness to help was so appreciated. She is an asset to your establishment and if you have an Employee of the Year award...she certainly would get our votes! I work in a service oriented business and I am a firm believer that you cannot teach kindness...you either have it or you don't. Tonja has it!!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, April 5, 2014
Elisha D,

Thank you for visiting the Hollywood Casino at Charles Town Races and staying at the Inn. We are very happy to hear your comments in regards to the breakfast offered and our A-list star, Tonja. We look forward to seeing you soon!

Kindest Regards,

Brett Sullivan | Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

Our Breakfast Attendant, Tonja at the breakfast buffet at the Inn at Charles Town is a top notch employee. During out stay ending on Sunday, March 23, 2014, she made our experience at the breakfast buffet as exceptional experience. She was attentive, pleasant and was there to answer the questions we had. She was truly sincere when she carried out her duties and making a guest of the Inn welcome to the establishment. A very pleasant experience indeed. When I mentioned that I was interested in cooking, she made several suggestions on food presentation and even showed me how to make a strip of bacon look like a rose. Fantastic idea. Management should recognize this exceptional employee and a great asset to the Inn. Veronica F.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, March 28, 2014
Veronica F,

Thank you for staying with us on March 22 and sharing your feedback. Also, the Star recognition of our Breakfast attendant Tonja. It is very nice to hear of your interests in cooking, and we hope that Tonja's suggestions work well for you. How was the rest of your stay? Did you have an opportunity to eat at any of the other exceptional restaurants on property? Thanks again, and we look for exceeding your expectations with Red Carpet Customer Service soon!

Kindest Regards,

Brett Sullivan | Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annandale, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

I recently stayed at Inn and went in to have breakfast...The young lady who was working is named Tonja. She is a "real gem" so please treat her as such. Tonja was gracious, kind and helpful to all of us that morning. I want to give her a 5 star rating and many thanks.
Elizabeth Torrence...Marina Parfitt

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, March 28, 2014
Elizabeth T,

Thank you for sharing your feedback with us. We are very happy to hear about your pleasant breakfast and recognition of one of our stars, Tonja. What was your favorite part of breakfast? Is there any feedback you would like to share about the hotel room, casino or other amenities offered? We look forward to seeing you soon!

Kindest Regards,

Brett Sullivan | Director of Hotel Operations
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MA
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2014

room was very clean, fresh linens each day, bed was comfy. thought the hotel was connected to the casino. It is not but nice there is a shuttle service to and from the casino. complimentary breakfast was good.. would stay again. only negative it didn't have a pool.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, Manager at The Inn at Charles Town, responded to this review, March 19, 2014
surfingatwork,

Thank you for sharing your feedback with us. We are very happy to hear about your pleasant stay. We look forward to providing Red Carpet Cutomer Service during your next getaway to the Inn at Charles Town!

Kindest Regards,

Brett Sullivan | Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn at Charles Town

Address: 100 Hollywood Drive, Charles Town, WV 25414
Location: United States > West Virginia > Charles Town
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Charles Town
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 
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Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town

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